Dominic Salvino

Reliable Nissan responded

We value your input, and are sorry to hear that your expectations were not met. We take concerns like this seriously and would welcome the opportunity to learn more about what happened and see if there is anything we can do to help. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this further.

Reliable Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take concerns about our facilities, workmanship, customer service, and management seriously, and we'd appreciate the opportunity to learn more about what happened. If you're willing, please contact us directly so we can discuss your experience and work toward making things right.

Reliable Nissan responded

We are grateful for your kind words, Cristian! It is truly wonderful to hear that your experience with us left such a positive impression, and we are glad we could take great care of your vehicle. Your recommendation means the world to us, and we look forward to being your go-to destination for oil changes and all of your car's future needs. We appreciate your trust and loyalty!

Reliable Nissan responded

Thank you for your feedback. We appreciate you sharing your concerns and understand how charges for Lyft transportation and credit card payments can be frustrating. We strive to provide a positive customer experience, and your comments about customer convenience and attention to the details that matter most are valuable to us. We will share your feedback with our management team as we continually evaluate our policies and look for ways to better serve our customers. Thank you for bringing this to our attention.

Reliable Nissan responded

Thank you for taking the time to share your positive experience with us at Reliable Nissan. We are thrilled to hear that despite being busy, our team was able to accommodate your transportation arrangements and efficiently handle all of your vehicle servicing needs.

Reliable Nissan responded

We are overjoyed to hear about your positive experience with our service team. It's wonderful to know that scheduling was convenient for you and that our staff provided excellent assistance with your vehicle inspection, even though it was purchased elsewhere. We truly appreciate customers like you who recognize our commitment to providing thorough automotive services regardless of where a vehicle was originally purchased. Your feedback about our willingness to help and the peace of mind we provided means a great deal to us at Reliable Nissan.

Reliable Nissan responded

We are disappointed to hear about your recent experience and the concerns shared regarding the oil change service and resulting oil leak. We strive to complete all services correctly and ensure vehicles are returned in safe and clean condition. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall service process. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.

Reliable Nissan responded

Thank you for your kind feedback! We’re happy to hear your service visit was quick and efficient, and that Dominic took great care of you. It’s great to know he kept you informed about your vehicle’s future maintenance needs so you can stay ahead on service and keep everything running smoothly. We’ll be sure to pass along your kind words to him. We appreciate your business and look forward to seeing you again at Reliable Nissan! 🚗

Reliable Nissan responded

Thank you for your wonderful feedback! We’re so glad to hear that you had a positive experience and that our team provided professional service and clear communication throughout your visit. It’s great to know you found our facility clean and our staff helpful and attentive to your needs. We truly appreciate your recommendation and your support. We look forward to serving you again at Reliable Nissan! 🚗😊