Paul Rowe | Page 6

I knew up front my leasing experience at Wellesley VW was going to be complicated as I'm permanently disabled with complete loss of sensation in my legs and feet. This meant that adaptive assistive equipment going to be complicated as I'm permanently disabled with complete loss of sensation in my legs and feet. This meant that adaptive assistive equipment would have to be installed in my ID.4 before I would even be able to drive it, and with a third party installing the hand controls for braking and acceleration I was concerned that this would all come together. But Jens Albrecht took on the challenge, calmed my nerves, and put together an incredible plan. Jens was respectful, forthright, incredibly knowledgeable about my situation, and everything came together down to transferring my HP license plates. He was thorough in his explanation of the lease, and while we waited for the appointment for the driving controls installation, he invested an enormous amount of his time driving the car to make sure I understood all of the controls in real time. Even in post-lease signing, Jens has maintained regular communication with me. I'm so grateful for Jens' commitment to me. More

by rsolomon Verified Customer Verified Customer

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Excellent on all levels! without a double the best of the best. made the process so easy and enjoyable! without a double the best of the best. made the process so easy and enjoyable! More

by LS Verified Customer Verified Customer

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Overall very professional and great experience and we are enjoying it the new ride. Thanks are enjoying it the new ride. Thanks More

by patloveda Verified Customer Verified Customer

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My wife and I returned in February 2025 for another vehicle, continuing our relationship with Wellesley VW and Kevin Mullin, which is notable because it's been 25 years working with him in total now (p vehicle, continuing our relationship with Wellesley VW and Kevin Mullin, which is notable because it's been 25 years working with him in total now (probably a record)! We've gotten to know folks at Wellesley VW from Sales to Service to Parts, and everyone is always helpful and respectful; their knowledge is excellent, their inventory is very good, their prices and dealings are very fair and honest. That's why we've been comfortable coming back over the years for three vehicles from them so far. Shout out, also, to Paul their Sales Manager, Eli in Finance, Drew in Service and the whole team who makes the place run in a friendly, supportive, non-confrontational way to serve their customers with quality and responsiveness. Think about how many customers would praise a car dealer, especially end-to-end through the roles they play, and the total lifecycle of the vehicle. It's a nice change from the usual you might be used to from other experiences. We'll shop them again in the future for sure. More

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Amazing experience, one of the best in Massachusetts. I will be buying my next car here as well. I will be buying my next car here as well. More

by antonkhlebnikov Verified Customer Verified Customer

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Great team, very friendly and knowledgeable. And helpful. They made the car buying experience very easy. Assisted with getting the car registered very quickly. And helpful. They made the car buying experience very easy. Assisted with getting the car registered very quickly. More

by natedurawa Verified Customer Verified Customer

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Kevin Mullin was very attentive and patient with me, he is very knowdgeable and took a great amount of time to explain every detail of the ID4 inside and out. Hands down the best experience with a dealersh is very knowdgeable and took a great amount of time to explain every detail of the ID4 inside and out. Hands down the best experience with a dealership ever !!!!!!!! More

by Celeste Verified Customer Verified Customer

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I want to thank Arthur Deirmenjian in VW Wellesley Sales for his excellent service in helping me with my decision to buy a new car from Wellesley Volkswagen. Arthur has been outstanding in helping me. He is for his excellent service in helping me with my decision to buy a new car from Wellesley Volkswagen. Arthur has been outstanding in helping me. He is a laid back style salesman who is congenial and friendly. He is a great listener with solid attention to details. He spent a considerable amount of time with me insuring that I bought the best Volkswagen that serves my transportation needs. I'm not that technically savvy. And Arthur was very helpful in navigating me through the technology advantages of my VW from head to tail and soup to nuts. I have nicely synced up my cellphone for hands free phone use and included my music apps on board for vacation trips and weekend getaways. Arthur was thorough in every aspect of my new car. Everything I needed to know was explained most succinctly. If you want to buy a new Volkswagen but have been procrastinating because of bad car sales experiences in past, please visit Wellesley VW and ask for Arthur for a pleasant car sales experience. More

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Excellent service from the ti me we walked in the door. Friendly and professional. Expedited the whole process making buying the car a great experience Friendly and professional. Expedited the whole process making buying the car a great experience More

by jsextondmdmsd Verified Customer Verified Customer

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The dealership was attentive to my needs and helpful to me to choose the car that fit my needs. me to choose the car that fit my needs. More

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