Paul Bateman

Issac was awesome, so was Jesse and Paul was helpful in the end as well. Tiarre downright changed the terms of my contact. I have since fixed the issue, but they began by saying oh I signed, I showed have the end as well. Tiarre downright changed the terms of my contact. I have since fixed the issue, but they began by saying oh I signed, I showed have looked at all the service contracts that were added. I explicitly stated I do not want anything added and told her no at every turn. Maybe I am naive but I am truly stunned that this could happen. Not just 7k in service contracts but she changed the length of my contact. Person to person, she knows what she did, she knows I didn’t want any of that, she knows I trusted that none of that was in the contract. And to think she changed the length of the loan! It bothers me to think she would do that to someone. It bothers me to think that nothing will happen for her actions. It feels borderline illegal what she did. I truly wonder if she altered the contact after I had signed. I guess if that is what happened , tiarre should be thankful I can’t prove it. There is a fine line these finance managers walk as they push warranties in most cases you don’t need and don’t want and warranties that do not save you money. This time I am certain she is over that line. They say the room was being recorded. I would give anything to sit down with them and watch and listen, then hear them try to explain how the terms changed and where the service contracts came from. At one point she asked if I would do one for 4 dollars a month and I still said no! I have messages to prove this, I texted my family right after she made that offer telling them about it and how I said no still. Date and time stamped. And yet they will argue but I signed. I hope I’m wrong and this is just my experience because I picture someone on a tight income, a small family, or elderly person and for them to have something like this happen makes me feel awful. There are many reviews saying check everything and get copies of everything! You absolutely should at the very least if you are forced to work with tiarre she downright cheated. She knows she did and I am glad I caught it. Sucks for Isaac, because I would have taken my parents to him. That won’t happen now, tiarre doing this cost them at least another sale and cost Issac money that he would have made very soon. I hope what happen was solely tiarre and not the company as a whole, if it was I pray that they will watch the footage, they listen to what was said and they reprimand her for this. I don’t think she should lose her job for this, unless she altered the contracts after I signed which is a felony. If she added the services then knowing that I said no to it all, quickly shoved the papers at me to sign, and if she misrepresented what I was signing, I hope it is addressed. I hope you don’t stand for that reliable. I will take this to the BBB along with the consume protection office of New Mexico. Just in case this becomes a repeat pattern, maybe I will be saving someone this stress and disappointment down the road. More

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Had service done at Reliable Nissan. No Hassle. Always a great experience. Love reliable Nissan No Hassle. Always a great experience. Love reliable Nissan More

by ktan Verified Customer Verified Customer

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I have never dealt with a more unprofessional dealership. Everyone passes the buck to someone else. No one is ever available for consult when you have an issue. I bought my new car from them that evening fou Everyone passes the buck to someone else. No one is ever available for consult when you have an issue. I bought my new car from them that evening found a screw in the back tire. Had my oil changed started leaking oil. They could care less when things happen. They just want your money. Go to another dealership. More

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Be very cautious and make sure you record and document everything. Get everything thing in writing. Make sure you check everything before you sign. Very deceitful and every single person you talk to will everything. Get everything thing in writing. Make sure you check everything before you sign. Very deceitful and every single person you talk to will have a different answer, including the general manager just beware. I will never be back. All I can say is make sure you get everything in writing and in detail because they will make promises they will not keep. And make sure you get copies. More

by Dragonflyelements@hotmail.com Verified Customer Verified Customer

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He's a good guy. You can just see that he cares about the customer. He did a great job at giving me an excellent deal on a wonderful car as well as cared more about m You can just see that he cares about the customer. He did a great job at giving me an excellent deal on a wonderful car as well as cared more about my feelings towards the pros and cons of trading in my truck More

by Angelo Verified Customer Verified Customer

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Ken Sorrento was easy to talk to and a big help. Definitely would recommend him. Definitely would recommend him. More

by Pegrules Verified Customer Verified Customer

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Been coming here since purchasing my New Rogue. Everyone has been great and service has only made the experience better. Would recommend to anyone I know. Manny, Ramone, and staff were awesome. Everyone has been great and service has only made the experience better. Would recommend to anyone I know. Manny, Ramone, and staff were awesome. More

by asmith87 Verified Customer Verified Customer

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Yo-yo financing. Had me travel back and forth multiple times ( I live about 100 miles from location). Due to clerical error on their end I was later denied on the veh Had me travel back and forth multiple times ( I live about 100 miles from location). Due to clerical error on their end I was later denied on the vehicle I wanted. Vehicle I ended up purchasing has issues such as lumbar bottom not working and automatic interior light’s not working when you open the door even when you activate it with the button. Credit was already ran numerous times so I just settled. I was referred by a family member, I was hesitant and I regret purchasing from this dealership. Saving up as much as I can so I can trade in asap. Definitely will not be returning here, maybe Chevy but not Nissan. More

by ISAACSUAZO Verified Customer Verified Customer

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The dealership was attentive, personable, provided excellent customer care, and even assisted in obtaining auto insurance excellent customer care, and even assisted in obtaining auto insurance More

by SDURANABQ Verified Customer Verified Customer

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Customer Service is a priority at this dealership. Every time we walk in, we are welcomed by someone who takes ownership over our reason for visiting. Every time we walk in, we are welcomed by someone who takes ownership over our reason for visiting. More

by bonlynlee Verified Customer Verified Customer

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