Nicole Bayne

Besides being impressed overall with the dealership thus far, I especially appreciated that John Burzawa went above and beyond expectation naturally, to accommodate me and service my vehicle excellently. T far, I especially appreciated that John Burzawa went above and beyond expectation naturally, to accommodate me and service my vehicle excellently. Thank you J.B.! More

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Sam Vasco and Teddy in finance are the most professional I have ever worked with. It was so easy, quick, and seemless. They explained everything from start to finish and made me feel comfortable the entire I have ever worked with. It was so easy, quick, and seemless. They explained everything from start to finish and made me feel comfortable the entire time More

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Elliot was very personable - and funny! He was also transparent about exactly what we were paying and why. Lonnie was also a great help. He was also transparent about exactly what we were paying and why. Lonnie was also a great help. More

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Exceptional customer care and quality service. I can’t give enough praise to Justin Barret for his going above and beyond to make sure all is right. I can’t give enough praise to Justin Barret for his going above and beyond to make sure all is right. More

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MIKE WADDLE At Arlington Heights Ford has always been very helpful with anything I’ve needed and has always taken extra time to answer any questionsI’ That I’ve had. Been using their service department very helpful with anything I’ve needed and has always taken extra time to answer any questionsI’ That I’ve had. Been using their service department for over 12 years. Great place to get work done. Tom English More

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Would like better communication to customer and when told work is completed let that be true and not have to come back multiple times. Thanks work is completed let that be true and not have to come back multiple times. Thanks More

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It's friendly, trustworthy and convenient for me, pretty close to my house. And they have free coffee. close to my house. And they have free coffee. More

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JB's the best! Always lets me know what's going on when a vehicle is being serviced. A great operation! Thanks -Matt Always lets me know what's going on when a vehicle is being serviced. A great operation! Thanks -Matt More

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Ithe service department is caring, professional and knowledgeable! Your great Thank you all so much! knowledgeable! Your great Thank you all so much! More

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I would just like to express my gratitude for the help that Luigi Alfano gave to myself and my son Jacob English during a very uncertain episode with his 2017 Ford escape. Luigi was very consistent and ca that Luigi Alfano gave to myself and my son Jacob English during a very uncertain episode with his 2017 Ford escape. Luigi was very consistent and caring during the process of a third-party warranty issue. He was helpful at keeping us informed, and providing us with needed information and help with the engine replacement and repairs, He also helped with new tires and other repairs that needed to be made. I appreciate Arlington Heights Ford consistent customer service, and help now and in the past. - [ ] Once again, Luigi was very consistent, helpful, and made us feel as though we were alone during a time where the third-party warranty could’ve been very difficult to navigate. Sincerely, Thomas and Jacob English More

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