Nick Mudd | Page 8

Very disappointed sold me a car that was a lemon. Surprise bday gift for my daughter. So I returned it for a full refund after it was kept for service for over 2 weeks for an engine problem which was Surprise bday gift for my daughter. So I returned it for a full refund after it was kept for service for over 2 weeks for an engine problem which was never fixed. More

by MSTALBERT1961 Verified Customer Verified Customer

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Great service every time. Thank you, Bruce! You did AMAZINGLY well for your first day!!! Dontario, you are missed! Thank you, Bruce! You did AMAZINGLY well for your first day!!! Dontario, you are missed! More

by justbowles Verified Customer Verified Customer

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She did an excellent job and taking care of the car having a service and checking in on me having a service and checking in on me More

by RITALUCKETT Verified Customer Verified Customer

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Generally good, friendly service with comfortable waiting area. People aren’t very good about getting back to you sometimes when they promised to call. area. People aren’t very good about getting back to you sometimes when they promised to call. More

by floydbretzman Verified Customer Verified Customer

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The employees were very personable, made eye contact and kept me up to date on status. kept me up to date on status. More

by p.hoffsommer Verified Customer Verified Customer

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The were very accommodating to get my car one day. With great costomer service and keeping me informed With great costomer service and keeping me informed More

by Nevelsw Verified Customer Verified Customer

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Always prompt, courteous, and efficient. Bruce is probably the nicest, most honest service person I have met at a car dealership. Knows his stuff and efficient! Bruce is probably the nicest, most honest service person I have met at a car dealership. Knows his stuff and efficient! More

by analogkid802 Verified Customer Verified Customer

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Its my 3rd time here and the service advisors were great. Explained what I needed done. No issues with my car since. I would suggest having your tech speak a little slower when creating the video Had to watc Explained what I needed done. No issues with my car since. I would suggest having your tech speak a little slower when creating the video Had to watch the video twice. More

by VALBROWN64 Verified Customer Verified Customer

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Great customer service. Janae is amazing and very helpful. She was so sweet and helpful even though i told her i wasn't going to be purchasing anything now. She continue to Janae is amazing and very helpful. She was so sweet and helpful even though i told her i wasn't going to be purchasing anything now. She continue to be patient showing me everything i wanted to look at. I did eventually find the right car. I would definitely recommend this dealer. More

by AMBELL4 Verified Customer Verified Customer

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Took 3 hours to replace front brake pads & rotors and do a tire rotation.. I also requested an update to the infotainment firmware to address some performance issues that are corrected on later versions of a tire rotation.. I also requested an update to the infotainment firmware to address some performance issues that are corrected on later versions of the software. I have been having the blank screen issue when changing gears from reverse to drive or park. Putting it back into reverse or restarting the car sometimes restores function. The computer sometimes randomly freezes and reboots. And occasional wireless CarPlay connectivity issues. These issues are all addressed in the newer firmware. The car still has the original factory firmware version 74.00.200 NA N. There have been 2 or 3 firmware updates released by Mazda since I purchased this car and this is at least the second time I have requested software updates to be installed and it has not been done. Service advisor told me the tech, George or maybe Jorge, checked and said I have the latest software. I do not. I am aware that the latest software version is 74.00.324 NA N. I know the software update process is annoyingly slow on these cars and requires a lot of attention to ensure it goes correctly, but it is unacceptable to lie about it being on the latest version and leave the car with buggy out-of-date software just because you have other jobs in the shop to get done. I’ve owned 7 Mazdas over the last 20 years, most of the purchased at this dealership, but this kind of stuff is a black eye for the brand’s perception. The brake job and tire rotation work that the tech did do was good and I have no complaints on that except for how long it took. More

by VIPRE77 Verified Customer Verified Customer

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