Nick Mudd | Page 9

Always prompt, courteous, and efficient. Bruce is probably the nicest, most honest service person I have met at a car dealership. Knows his stuff and efficient! Bruce is probably the nicest, most honest service person I have met at a car dealership. Knows his stuff and efficient! More

by analogkid802 Verified Customer Verified Customer

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Its my 3rd time here and the service advisors were great. Explained what I needed done. No issues with my car since. I would suggest having your tech speak a little slower when creating the video Had to watc Explained what I needed done. No issues with my car since. I would suggest having your tech speak a little slower when creating the video Had to watch the video twice. More

by VALBROWN64 Verified Customer Verified Customer

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Great customer service. Janae is amazing and very helpful. She was so sweet and helpful even though i told her i wasn't going to be purchasing anything now. She continue to Janae is amazing and very helpful. She was so sweet and helpful even though i told her i wasn't going to be purchasing anything now. She continue to be patient showing me everything i wanted to look at. I did eventually find the right car. I would definitely recommend this dealer. More

by AMBELL4 Verified Customer Verified Customer

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Took 3 hours to replace front brake pads & rotors and do a tire rotation.. I also requested an update to the infotainment firmware to address some performance issues that are corrected on later versions of a tire rotation.. I also requested an update to the infotainment firmware to address some performance issues that are corrected on later versions of the software. I have been having the blank screen issue when changing gears from reverse to drive or park. Putting it back into reverse or restarting the car sometimes restores function. The computer sometimes randomly freezes and reboots. And occasional wireless CarPlay connectivity issues. These issues are all addressed in the newer firmware. The car still has the original factory firmware version 74.00.200 NA N. There have been 2 or 3 firmware updates released by Mazda since I purchased this car and this is at least the second time I have requested software updates to be installed and it has not been done. Service advisor told me the tech, George or maybe Jorge, checked and said I have the latest software. I do not. I am aware that the latest software version is 74.00.324 NA N. I know the software update process is annoyingly slow on these cars and requires a lot of attention to ensure it goes correctly, but it is unacceptable to lie about it being on the latest version and leave the car with buggy out-of-date software just because you have other jobs in the shop to get done. I’ve owned 7 Mazdas over the last 20 years, most of the purchased at this dealership, but this kind of stuff is a black eye for the brand’s perception. The brake job and tire rotation work that the tech did do was good and I have no complaints on that except for how long it took. More

by VIPRE77 Verified Customer Verified Customer

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I have no complaints. I’m always greeted in a friendly and helpful manner. I receive quick appointments and great service, and the service video always shows what was do I’m always greeted in a friendly and helpful manner. I receive quick appointments and great service, and the service video always shows what was done. I truly appreciate this Service Department. Great service!! More

by gmed Verified Customer Verified Customer

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Nick Mudd did not call back when he said he would- on multiple occasions- my vehicle was there for 2 weeks this time. I have owned the vehicle for 6 months and have had 2 check engine issues. I am very multiple occasions- my vehicle was there for 2 weeks this time. I have owned the vehicle for 6 months and have had 2 check engine issues. I am very disappointed in the service I have received. I would not recommend them. More

by JENTHICKENS Verified Customer Verified Customer

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Worked with Alejandro and Stan. Communication was great. It's been 1 week and have received follow up calls from the both of them to address any concerns or questions. Communication was great. It's been 1 week and have received follow up calls from the both of them to address any concerns or questions. More

by NATALIEZM4 Verified Customer Verified Customer

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I had a really great experience, great service, and great job communicating what my vehicle needed. job communicating what my vehicle needed. More

by LATIA0203 Verified Customer Verified Customer

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I’m absolutely enjoying coming to get my vehicle service there. Bruce is always a pleasant person. He’s always helpful. Will take care of you and I’ve never been disappointed since I’ve been bringing my ve there. Bruce is always a pleasant person. He’s always helpful. Will take care of you and I’ve never been disappointed since I’ve been bringing my vehicle there 2018. More

by HELENYOHANNES0 Verified Customer Verified Customer

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Great service! Service staff is friendly and communication was excellent. Ordered me Lyft to get back to work and then to pick me up after work to pick up my car. Service staff is friendly and communication was excellent. Ordered me Lyft to get back to work and then to pick me up after work to pick up my car. More

by tgdavis0112 Verified Customer Verified Customer

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