Nelson Paulino

Our family have been coming to Lexus of North Maimi since 2009 since we all drive Lexus Vehicles. We can easily go to Pembroke Pines, but we come there because we love the service that was provided by Lexus 2009 since we all drive Lexus Vehicles. We can easily go to Pembroke Pines, but we come there because we love the service that was provided by Lexus of North Miami. Unfortunately, this will be my first complaint regarding Bobby Rahmani in Service and another service agent in #5. I realize when employees get sick, there is chaos in any department. So, the only way to deal with a situation is by keeping respect, explaining the situation to the customers rather than pushing them out of their office and telling us "You're in the wrong side, go to #5, said Bobby abruptly..". When my husband sensed that he was being rude to me, my husband took his business card to make a complaint, Bobby's response was "go ahead and make your complaint". Very Rude individual and arrogant! Then went over to #5 in the used part of the service area and he also was very agitated. He also told me "I'm very busy, I can't help you, you have to go to #7", but I told him I just came from there, as he continues to tell me "'I'm sorry, I can't help you, I have other appointments, or I will fall behind". Rather than explaining the situation we were pushed around by these 2 individuals. The only way was for us to go to Mr. Rubenfeld to resolve the situation. More

by Jenny20 Verified Customer Verified Customer

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Lexus of North Miami has always given the best service since being a client over 8-years. They always make sure my car is well taken care of. since being a client over 8-years. They always make sure my car is well taken care of. More

by tabai865 Verified Customer Verified Customer

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The best dealership in north Miami recommend for all to see and buy from it see and buy from it More

by Brandon Almonte Verified Customer Verified Customer

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The Sales team is great! Thank you Nelson Paulino. Excellent service and attention to my financial needs. Thank you Nelson Paulino. Excellent service and attention to my financial needs. More

by dmora26.dm Verified Customer Verified Customer

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Best experience ever. I highly recommend Lexus of North Miami and Nelson Paulino for all you needs, vehicle related... I highly recommend Lexus of North Miami and Nelson Paulino for all you needs, vehicle related... More

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Mr Nelson Paulino is an excelent seller, he is very professional and kind, takes care of every detail. Over my years buying cars I find Mr Paulino to be the best. Lexus of North Miami is very good, nic professional and kind, takes care of every detail. Over my years buying cars I find Mr Paulino to be the best. Lexus of North Miami is very good, nice setting and service. Thanks More

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I went to visit North Miami Lexus and Maria Morrone helped me she is amazing I had gone 2 times before to Lexus Pembroke Pines and they said they could not help me well Maria made things happen she mad helped me she is amazing I had gone 2 times before to Lexus Pembroke Pines and they said they could not help me well Maria made things happen she made a miracle she’s amazing great customer service friendly very sweet please go see here she makes impossible become possible also her coworker Nelson Pulido is great they make a great team go to Lexus of North Miami they are amazing great customer service and also friendliest staff More

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All of this dealer can’t be better!! All the staff are really proactive and try to help and do everything in order to improve the service really proactive and try to help and do everything in order to improve the service More

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Had a fantastic experience leasing my new Lexus Nx 300 from Nelson. He is great to work with. Highly recommend working with him, makes car buying a pleasure. from Nelson. He is great to work with. Highly recommend working with him, makes car buying a pleasure. More

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Just purchased my wife vehicle from Him. He listened to what I was looking for and helped me choose the right car for me, a beautifull Lexus Nx 300. I would recommend him and the dealer to people I know. what I was looking for and helped me choose the right car for me, a beautifull Lexus Nx 300. I would recommend him and the dealer to people I know. I will be a return customer, for sure! Overall the experience was great, these guys take car buying to a new level with the espectacular dealer. More

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