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Nelson Paulino
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20 Reviews
20 Reviews
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20 Reviews of Nelson Paulino
March 12, 2025
Missed my appointment for valet service pickup several times. Required multiple calls to arrange. Car was returned unwashed even though I specifically asked for a car wash and vacuum. Overall very disorga times. Required multiple calls to arrange. Car was returned unwashed even though I specifically asked for a car wash and vacuum. Overall very disorganized and not the level of service I received from my sales contact. More
by montserrat.alba.3
Verified Customer
March 08, 2025
Our experience with the service was absolutely great! Outstanding Dealer and service! We were very glad to choose them and not the New York location. In North Miami we are always treated warmly and with Outstanding Dealer and service! We were very glad to choose them and not the New York location. In North Miami we are always treated warmly and with respect. The work they perform is excellent and they always accommodate our request like a loaner car. This is the only location we come and whole heartedly recommend it to everyone for a purchase or service! More
by ANNIEAGI
Other Employees Tagged: Ed Rubenfeld , Semon Mor
March 01, 2025
Good understandable for everybody service and comfortable waiting zones. Good complimentary coffee, making experience even better. waiting zones. Good complimentary coffee, making experience even better. More
by ANYAECHINA
Other Employees Tagged: Alex Suarez , Jonathan
February 21, 2025
I have been buying my Lexus cars at this dealership since May 2004. My salesman had been Val for my first four cars until he retired. When I was ready to buy my 2025 NX 225, I contacted Val who recommended N May 2004. My salesman had been Val for my first four cars until he retired. When I was ready to buy my 2025 NX 225, I contacted Val who recommended Nelson. Needless to say, with Nelson, I had another great experience! More
by HEPESOLA325
Other Employees Tagged: Ramon Cabrera
January 22, 2025
Todo muy bien organizado buena atención al cliente donde hay varias opciones para poder salir satisfecho. hay varias opciones para poder salir satisfecho. More
by donpupo50
Other Employees Tagged: Jose Almonte
January 05, 2025
The service was very quick and successful. Mr Cherry was very helpful to me. He made sure that they were finished with my car on time Mr Cherry was very helpful to me. He made sure that they were finished with my car on time More
by DORISMOM28
Other Employees Tagged: Frank Vidal
December 18, 2024
Excellent service with loyalty costumer. Had to fight to get a good deal, but ended up leaving with the vehicle I wanted. Had to fight to get a good deal, but ended up leaving with the vehicle I wanted. More
by debo0301
Other Employees Tagged: Syed Bukhari
November 27, 2024
This is my 4th time getting a Lexus at North Miami. Paulino and Jose Almonte give me the VIP SERVICE every time. Excellent service! Paulino and Jose Almonte give me the VIP SERVICE every time. Excellent service! More
by Damarys Rodriguez
Other Employees Tagged: Jose Almonte
November 01, 2024
Our family have been coming to Lexus of North Maimi since 2009 since we all drive Lexus Vehicles. We can easily go to Pembroke Pines, but we come there because we love the service that was provided by Lexus 2009 since we all drive Lexus Vehicles. We can easily go to Pembroke Pines, but we come there because we love the service that was provided by Lexus of North Miami. Unfortunately, this will be my first complaint regarding Bobby Rahmani in Service and another service agent in #5. I realize when employees get sick, there is chaos in any department. So, the only way to deal with a situation is by keeping respect, explaining the situation to the customers rather than pushing them out of their office and telling us "You're in the wrong side, go to #5, said Bobby abruptly..". When my husband sensed that he was being rude to me, my husband took his business card to make a complaint, Bobby's response was "go ahead and make your complaint". Very Rude individual and arrogant! Then went over to #5 in the used part of the service area and he also was very agitated. He also told me "I'm very busy, I can't help you, you have to go to #7", but I told him I just came from there, as he continues to tell me "'I'm sorry, I can't help you, I have other appointments, or I will fall behind". Rather than explaining the situation we were pushed around by these 2 individuals. The only way was for us to go to Mr. Rubenfeld to resolve the situation. More
by Jenny20
Other Employees Tagged: Ed Rubenfeld
October 30, 2024
Lexus of North Miami has always given the best service since being a client over 8-years. They always make sure my car is well taken care of. since being a client over 8-years. They always make sure my car is well taken care of. More
by tabai865
Other Employees Tagged: Bobby Rahmani, Gus Arcon, Mona Green
