The wait time is atrocious.
It takes way too long to get a service when i arrived on time
It takes way too long to get a service when i arrived on time
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by skylerquach8
Verified Customer
Verified Customer
Service Price Transparency
Feb 05, 2026 -
Norm Reeves Honda Superstore Cerritos responded
Hi, Skyler. We understand it's frustrating to wait, and apologize for the inconvenience. We always aim to provide fast, efficient service and regret that we fell short. Please contact our team so we can review your visit in more detail and discuss the timing concerns you experienced.
Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.
Great customer service and really willing to work with
you to get the best deal possible.
you to get the best deal possible.
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by jnandomrtz
Jan 27, 2026 -
Norm Reeves Honda Superstore Cerritos responded
This one feels like your favorite local coffee spot, where our team can create an experience that's comfortable, welcoming, and worth coming back for. Thanks for stopping by Norm Reeves. Your table is always open.
Professional and customer focused.
Easy process. Smooth purchase experience. Friendly and knowledgeable staff from sales to finance.
Easy process. Smooth purchase experience. Friendly and knowledgeable staff from sales to finance.
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by Mrcesarmartinez
Verified Customer
Verified Customer
Other Employees Tagged:
Neal Abolssedgh
Dec 22, 2025 -
Norm Reeves Honda Superstore Cerritos responded
We appreciate you taking the time to share this. Professional, friendly, and straightforward is exactly the lane we aim to stay in, from sales to finance.
Best service I liked great good amazing very good thank
you nice very good hi
you nice very good hi
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by phhrasing_solan
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2025 -
Norm Reeves Honda Superstore Cerritos responded
Great, amazing, very good…sounds like we've hit just about every positive word in the book! Our team will be thrilled to see your enthusiasm. Thank you for sharing your excitement and kind words!
I have been a customer with Norm Reeves for almost 10yrs
and each time they meet my expectations.
The team really makes sure I am happy with my vehicle before anything is ever signed and their outreach is
and each time they meet my expectations.
The team really makes sure I am happy with my vehicle before anything is ever signed and their outreach is great !
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by ashleyy.sanderss
Verified Customer
Verified Customer
Oct 17, 2025 -
Norm Reeves Honda Superstore Cerritos responded
A decade together, and we feel that things are stronger than ever! Our team is always delighted to see someone behind the wheel of a new Honda, especially when it's someone we've been working with for a long time. We're happy to be your go-to destination for new cars, exceptional service, and everything else you need!
Certainly a large operation.
We were treated courteously and professionally by all that we had contact with.
We were treated courteously and professionally by all that we had contact with.
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by mmakats
Verified Customer
Verified Customer
Oct 09, 2025 -
Norm Reeves Honda Superstore Cerritos responded
Thanks for the excellent review! Running a large operation takes a lot of moving parts, and we’re glad they all treated you well. We’ll pass your praise to Kevin, Jose, and the rest of the crew. Hope your next visit is just as seamless.
Take too long for service at least they gave me credit
for next service 100$
for next service 100$
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by nboonppook10
Verified Customer
Verified Customer
Service Price Transparency
Oct 03, 2025 -
Norm Reeves Honda Superstore Cerritos responded
Hello, we're sorry for the wait during your recent visit. We hope the service credit helps compensate for the inconvenience. If there's anything else you need, please don't hesitate to reach out. We look forward to providing a quick, 5-star experience on your next visit.
Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.
Always great customer service!
Neal and Mike were very helpful, patient and kind throughout the process.
Neal and Mike were very helpful, patient and kind throughout the process.
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by marysolramos18
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Aguilar
Aug 25, 2025 -
Norm Reeves Honda Superstore Cerritos responded
Marysol, thank you! Neal and Mike will be so happy to hear they made a difference. We’ll keep the patience and kindness flowing. 😊
Norm Reeves is either dishonest or clueless, both of
which are terrible. They sold me a car that clearly had cosmetic work done on it, replacement parts and paint for some reason but disclosed nothing.
which are terrible. They sold me a car that clearly had cosmetic work done on it, replacement parts and paint for some reason but disclosed nothing. When I brought up my concerns, their response was not only rude and blaming, they offered no effort to right the wrong in any way nor fulfilled their commitment to get back to me. I have heard their adds on the radio for years and thought they would be an upstanding establishment, but unfortunately my experience was poor and I’ll never purchase a car from them again.
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by jaredabanks
Verified Customer
Verified Customer
Aug 11, 2025 -
Norm Reeves Honda Superstore Cerritos responded
Jared, we're concerned by this feedback, as it does not sound like the type of experience we provide. We know how important honesty and transparency are for the customer experience, and we always want our customers to feel supported. Please contact me so I can learn more about what happened during your visit.
Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.
Amazing sales rep, made things easy and remained with a
positive attitude! Thank you Neil!
positive attitude! Thank you Neil!
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by Martinezjas07
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2025 -
Norm Reeves Honda Superstore Cerritos responded
Hi there! Neil will be over the moon to hear you enjoyed his upbeat service. Thanks for sharing your positive vibes!