Service people were amazing as usual.
Took a little longer than expected.over 2.25 hrs for a 10k service. It was very busy so maybe not schedule so many people at the same time.
Took a little longer than expected.over 2.25 hrs for a 10k service. It was very busy so maybe not schedule so many people at the same time.
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by MB888994
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Germain Lexus of Easton responded
Thank you for your feedback! We're glad to hear our service team impressed you at Germain Lexus of Easton, though we apologize for the longer wait time. We'll take your suggestion into consideration as we work on improving scheduling efficiency. Safe travels until next time!
Outstanding performance, consistent dedication, and
remarkable results that exceed expectations, truly inspiring and highly recommendable work
remarkable results that exceed expectations, truly inspiring and highly recommendable work
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by opokus51
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Germain Lexus of Easton responded
Thank you for the glowing review! We're happy to hear that our team at Germain Lexus of Easton exceeded your expectations with their dedication and performance. Safe travels until next time!
Always fast!
Typically my car is done quicker than the estimated time. My advisor Nate was awesome!
Typically my car is done quicker than the estimated time. My advisor Nate was awesome!
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by thomaswilliams108
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2025 -
Germain Lexus of Easton responded
It is great to see that Nate and the service team have provided such efficient service. We look forward to assisting you again here at Germain Lexus of Easton.
As usual, the service level was exceptional!
I am on my third Lexus and continue to recommend friends to shop at Germain Lexus!
I am on my third Lexus and continue to recommend friends to shop at Germain Lexus!
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by danisharp
Verified Customer
Verified Customer
Service Price Transparency
Customer service experience is always great!
They make sure your questions are answered throughlly. No issues
They make sure your questions are answered throughlly. No issues
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by DGSR32
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2025 -
Germain Lexus of Easton responded
We're elated to hear that you consistently have a great customer service experience at Germain Lexus of Easton! Our team is committed to ensuring all your questions are thoroughly answered. Thanks for sharing this feedback with us!
The service center employees are great!
!
They treat you with respect. They always make sure that your needs are met while waiting for the car maintenance to be completed.
!
They treat you with respect. They always make sure that your needs are met while waiting for the car maintenance to be completed.
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by GHKEENAN
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2025 -
Germain Lexus of Easton responded
We're happy to hear that our service center team at Germain Lexus of Easton provided respectful and attentive care during your visit. Thank you for sharing this positive feedback!
Anyone I have had contact with at Germain Lexus of Easton
has always been courteous, friendly and helpful. During a recent visit to the service department the service advisor, assigned to me, was at lunch wh
has always been courteous, friendly and helpful. During a recent visit to the service department the service advisor, assigned to me, was at lunch when I arrived for my appointment. I did not have to wait for his return because Nathan Spencer came to let me know he was going to get the paperwork started. He took care of everything and I was on my way in a short period of time. I appreciated his efficiency in providing such good customer service.
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by Etoille
Service Price Transparency
Jun 20, 2025 -
Germain Lexus of Easton responded
Thank you for sharing your experience with us! We're delighted to hear that Nathan and the team at Germain Lexus of Easton provided efficient and courteous service during your visit. We appreciate your support and look forward to serving you again in the future!
Excellent trustworthy service!
I have been using Germain Lexus since 2001 when I purchased my first Lexus (GS300).
I have been using Germain Lexus since 2001 when I purchased my first Lexus (GS300).
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by FLY_BOY2015
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2025 -
Germain Lexus of Easton responded
Thank you for your loyalty and trust in Germain Lexus of Easton since 2001! We're delighted to hear about your positive experiences with our service. We look forward to continuing to serve you well into the future!
Comprehensive review, professional work, excellent
service, very helpful service professional (Nathan), done on time work
service, very helpful service professional (Nathan), done on time work
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by BJWATHENS
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2025 -
Germain Lexus of Easton responded
Thank you for the fantastic feedback! We're delighted to hear Nathan and our team at Germain Lexus of Easton provided excellent service. We appreciate your support!
Clean, friendly and service was completed when promised.
The car wash was a bonus. Service rep was friendly.
The car wash was a bonus. Service rep was friendly.
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by lgatterdam
Verified Customer
Verified Customer
Jun 12, 2025 -
Germain Lexus of Easton responded
We're delighted to hear that you had a positive experience with our team at Germain Lexus of Easton! It's great to know the service met your expectations and that you enjoyed the car wash bonus. Thank you for choosing us!
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