Ashley Hornung
Ashley Hornung at Germain Lexus of Easton

Ashley Hornung

Service Advisor

Germain Lexus of Easton

4130 Morse Crossing
Columbus, OH 43219

4.7
114 Reviews
4.7

114 Reviews

Write a Review

Dealership Experience

1 yr, 9 mos

Industry Experience

11 yrs, 11 mos

Specialties & Trainings

Senior certified

114 Reviews of Ashley Hornung

June 04, 2026

Dealership Rating
Employee Rating

Lexus auto & service are expensive. But we have good luck with Lexus. Employees stay a long time. That seems positive. More

by sdouglas7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2026

Germain Lexus of Easton responded

We are glad to hear you have been so well taken care of here at Germain Lexus of Easton. We appreciate your repeat business and we hope to see you again down the road.

June 03, 2026

Dealership Rating
Employee Rating

As always, service was excellent ! ! From initial appointment to check in , then service were all professional and without any surprises. I cannot ask for anything more . More

by ikimhoo1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2026

Germain Lexus of Easton responded

Thank you for sharing your feedback about your consistent and professional experiences with our service team at Germain Lexus of Easton. We look forward to seeing you next time. Take care!

May 28, 2026

Dealership Rating
Employee Rating

I am writing to express my disappointment with both the condition of my vehicle and the customer service I received after repairs. Upon picking up my vehicle, I found it in very poor condition, covered in More

by Laneea carr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Garrison

May 28, 2026

Germain Lexus of Easton responded

Laneea, I am sorry again for your concerns and appreciate you taking the time to meet with me to address these issues. We have cleaned your vehicle inside and out, and if you need anything else, please let us know. Thank you again, Grant Garrison - Service Manager - (614) 383-4177

May 16, 2026

Dealership Rating
Employee Rating

Clean and cofortable. Keeps customers informed about progress and pick up time. Very professional staff. More

by stanbean50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2026

Germain Lexus of Easton responded

Thank you for the review! We hope to welcome you back to Germain Lexus of Easton next time, Stan.

May 16, 2026

Dealership Rating
Employee Rating

Everything went really well and I was kept informed as to the progress. I was in and out in less than 90 mins. More

by ACSAMIJLENKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2026

Germain Lexus of Easton responded

Thanks for sharing your experience with our team! We’re proud to deliver efficient and informative service. See you next time at Germain Lexus of Easton!

May 15, 2026

Dealership Rating
Employee Rating

Great to work with. Donna is the absolute best!! Always friendly and knows exactly what needs done! More

by wbirch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2026

Germain Lexus of Easton responded

Thanks so much for sharing your kind words for Donna at Germain Lexus of Easton!

May 12, 2026

Dealership Rating
Employee Rating

Great dealership, beautiful cars they always remind you when it’s time for servicing and also great people . I love how you receive as a customer. More

by CHRISTI.ODUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2026

Germain Lexus of Easton responded

Thank you for sharing your feedback with Germain Lexus of Easton! It's great to hear that you're in good hands with our team, Christi.

May 10, 2026

Dealership Rating
Employee Rating

Very through, friendly, and timely. I was pleased with service and would gladly recommend to others. More

by V.VAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2026

Germain Lexus of Easton responded

We appreciate you recommending Germain Lexus of Easton! See you next time!

May 02, 2026

Dealership Rating
Employee Rating

Great service, great value. I would strongly recommend this service department to anyone. Wonderful staff. More

by marvin.hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2026

Germain Lexus of Easton responded

Marvin, thank you for recommending Germain Lexus of Easton's service department! We hope to welcome you back again in the future. Safe travels!

May 01, 2026

Dealership Rating
Employee Rating

Usually service is good but this last time it was subpar . Car was returned dirty and I had questions unanswered about detailing . Lexus service isn’t what it used to be . More

by raushanahc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 04, 2026

Germain Lexus of Easton responded

Raushanah, I'm truly sorry to hear that your recent visit didn't meet the high standards we pride ourselves on. It's concerning to know that your car was returned dirty and that you had questions about detailing left unanswered. We'd like to learn more about what happened so we can address these issues properly. Please don't hesitate to contact me. Thank you, Grant Garrison - Service Manager - (614) 383-4177

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