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Nate Franklin
Nate Franklin at Norm Reeves Honda Superstore North Richland Hills

Nate Franklin

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.6
113 Reviews
4.6

113 Reviews

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113 Reviews of Nate Franklin

October 23, 2025

Dealership Rating
Employee Rating

Clean,fast,nice people,try there best to help you. there open on weekends and doing the week. More

by tonianelson955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Angel Flores, Zach Taylor

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Oct 24, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We’re happy to hear you had a great experience with our team and appreciated the convenience of our hours. We’d also love to learn more about how we can improve and make your next visit even better. Please feel free to reach out to our Service Manager, Richard Meneely, at richard.meneely@normreeves.com directly so we can continue to grow from your feedback.

October 10, 2025

Dealership Rating
Employee Rating

Great and prompt service. Very friendly and helpful staff. Communicated well. Great work on car. More

by gardenia5635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We love knowing our team worked their magic on your car! Friendly service, quick communication, and a smooth ride afterward, what more could you ask for? Thanks for sharing your experience.

September 15, 2025

Dealership Rating
Employee Rating

Very friendly environment thr Advisor made sure I understood anything that was being dont to my car or wanted to be done. More

by Rileydurrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Elizabeth French, Michael Lindley, Michael Wright, Rhett Valentine, Richard Sanchez, Tristian Rivas

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Sep 15, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Friendly environment? Check! ✅ Advisor guidance? Double check! ✅ We’re so glad the team made your service experience easy and comfortable.

September 06, 2025

Dealership Rating
Employee Rating

I made an appointment that was not available when I got there. I feel I was just put as a work in, which made me wait a long time. More

by corlyntobin41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar

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Sep 08, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, we appreciate you taking the time to leave us a rating and provide feedback. We're glad your visit was mostly positive, but apologize for the wait. Please feel free to contact us to discuss how we can improve for next time.

August 24, 2025

Dealership Rating
Employee Rating

They always take care of me and my car with speed and care. Their prices are competitive as well. More

by Andrew.Russell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We love hearing that you felt cared for and taken care of quickly, Andrew! Competitive prices and excellent service are what we’re all about. Thanks so much for trusting us!

August 22, 2025

Dealership Rating
Employee Rating

Perfect service professional and highly recommended for your business to be honest with fast waiting times that will make your business more successful More

by Susan Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Elizabeth French, Hannah Pearson, Michael Lindley, Tristian Rivas, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski

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Aug 22, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Susan, thank you so much for the shout-out. We really appreciate it. Your honest feedback and continual support help us improve. Let us know if you need anything else from us!

August 01, 2025

Dealership Rating
Employee Rating

They have always been helpful in the service area and letting me know what work needs to be done More

by Rwsparling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Nate Franklin is grateful you felt well-informed about your car’s needs. We’re here to keep you safe and confident on the road!

July 31, 2025

Dealership Rating
Employee Rating

Work was completed on time, friendly helpful service reps. Car came back clean. I felt it was a little pricey for the work that was performed. More

by Jdhenize
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Nate and the crew appreciate you noting our friendliness and timely work. We're sorry to hear you were disappointed by the pricing and are happy to discuss it with you further if necessary. We hope your next visit is 5 stars!

July 02, 2025

Dealership Rating
Employee Rating

They were not pushy when it came to recommended repairs. They were very professional the whole time I was there. More

by jace94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 02, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Your perfect rating just put the pedal to our metal. Thanks for the kudos! It’s an honor to handle your vehicle, and we’re excited for your next appointment. Until then!

June 03, 2025

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Employee Rating

Great service, great timing! Will be back soon! Thank you so much for everything with my car! More

by dellandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Elizabeth French, Hannah Pearson, Michael Lindley, Rhett Valentine, Richard Sanchez, Issac Moya, Angel Flores, Scott Gerlikoviski

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Jun 04, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you, Dellandra! Our crew is grinning ear to ear, knowing you felt our timing and service were spot-on. We can’t wait to have you back!

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