Elizabeth French

Norm Reeves Honda Superstore North Richland Hills responded

Like flipping through records with someone who really knows their collection, it sounds like you’ve been getting clear, helpful communication every step of the way. We’re happy to hear your vehicle is being well cared for and explained in a way that makes sense. Appreciate your feedback.

Norm Reeves Honda Superstore North Richland Hills responded

This review feels easygoing in the best way. Friendly team, reasonable pricing, and an experience that leaves you wanting to return is exactly what we aim for. Thanks so much for sharing this!

Norm Reeves Honda Superstore North Richland Hills responded

We know you wouldn't recommend a place to your friend unless you really trusted everyone there, which means a lot. Thank you for the recommendation. Let us know if we can do anything else for you.

Norm Reeves Honda Superstore North Richland Hills responded

From the initial call to pickup, the process remained professional and straightforward. The no-pressure method and steady communication truly enhanced the overall experience.

Norm Reeves Honda Superstore North Richland Hills responded

Hey there, we're happy to hear that you had a positive service visit! Was there anything else we could've done to ensure a 5-star experience?

Norm Reeves Honda Superstore North Richland Hills responded

4 Hondas and counting, and now gearing up for number 5. That kind of loyalty means everything to us. We’re honored to be part of your journey and can’t wait for the next track in your lineup!

Norm Reeves Honda Superstore North Richland Hills responded

Hello Nikki, we're sorry to hear about your negative experience. Every customer is a priority to us, and we regret that you didn't feel warmly welcomed during your visit. We'd like to hear more about what happened. Please contact our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. 

Norm Reeves Honda Superstore North Richland Hills responded

Hi Arthur, Thank you for taking the time to share your experience and speaking with me earlier today. We understand your hope was to have your A/C fully operational with little to no out-of-pocket expense, especially while addressing warranty-related repairs. After completing the warranty extension repair for the A/C compressor shaft seal, our technician identified that the A/C discharge hose was leaking. From a technical standpoint, the discharge hose is responsible for carrying high-pressure refrigerant from the compressor to the condenser. When there is a leak in this line, the system cannot maintain proper refrigerant pressure. Even with a new or repaired compressor component, low or unstable pressure will prevent the system from building the necessary conditions to produce cold air. In some cases, it can also cause the compressor to cycle improperly or not engage as designed, which is why the A/C would still not perform correctly without addressing the hose. We certainly understand the frustration of being presented with an additional repair, especially when it impacts your original expectation. Our intent is always to fully diagnose and communicate what is needed to restore proper operation, not to upsell unnecessary repairs. Regarding the wash and wait time, that is not the experience we want for our customers, and we apologize for the inconvenience there. If you would like to revisit the repair or discuss options moving forward, I will honor the offer that I made when we spoke verbally at any point!

Norm Reeves Honda Superstore North Richland Hills responded

Walking in felt like visiting relatives who just happen to know cars inside and out. Hector, your service team made you feel like part of the clan. There’s always a seat at the table for you whenever you return.

Norm Reeves Honda Superstore North Richland Hills responded

Tristian and Liz are an unstoppable team! When their powers of speed and attentiveness come together, great things happen, and your review proves it.