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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
August 27, 2018
Quickly losing my faith in their service A new pan was installed under the transmission, without anyone even telling me and one of the screws that holds it up was not even attached so it was A new pan was installed under the transmission, without anyone even telling me and one of the screws that holds it up was not even attached so it was hanging under my truck. This is the second time, out of 6, that something was not completed on a routine oil change. The first was they forgot to tighten the lug nuts on one of my tires, after a rotation, so the tire was wobbling and almost came completely off. I'm getting very concerned with their service department and it's a shame because I really like the folks I deal with. More
by mmarsh8
Verified CustomerOther Employees Tagged: Kim Wolfram
August 27, 2018
Excellent Service and staff My Ford Focus was not performing the way it should have; the transmission had given me problems from day one. Understanding that my vehicle had some My Ford Focus was not performing the way it should have; the transmission had given me problems from day one. Understanding that my vehicle had some issues beyond my control, Rich Klaben offered me some solutions to put me in a car that would work for me, not against me. Despite being outside of my warranty and despite the less-than-perfect condition my car was in, Mr. Klaben allowed me to trade in my car with no hassles. I was able to purchase a car that was perfect for me -- perfect fit, checked all the right boxes, and perfect price. I cannot say enough about my experience with Klaben Ford. The entire staff worked with me and my needs. Louis Polos and Chris Volk were patient with me and did not minimize what I found important in a vehicle. I felt that I received the personal attention everyone deserves when making a purchase like this. More
by CHRISTINAMGARY
Other Employees Tagged: Richard Klaben, Christopher Volk, Louis Polos
August 25, 2018
A great 20K miles service at Klaben Another outstanding job by Mike Brandvold. Mike and Mona Crooks once again gets our MKX in, serviced and back out the door in record time. Mona took Another outstanding job by Mike Brandvold. Mike and Mona Crooks once again gets our MKX in, serviced and back out the door in record time. Mona took care of us in Mike's absence at check out. What a team! It doesn't get any better. Spent some time with Sean Bradford, haven't seen him in years. We both recognized each other immediately. It's great to have Sean as part of the team at Klaben. More
by HOTROCK100
Other Employees Tagged: Mike Brandvold, Sean Bradford
August 25, 2018
Dan Peters is the best! Have worked with Dan for years. Never been disappointed! He has bent over backwards to make sure everything was perfect. Thanks again, Dan! And tha Have worked with Dan for years. Never been disappointed! He has bent over backwards to make sure everything was perfect. Thanks again, Dan! And thanks to Mona for always making sure my car was in excellent condition! More
by pd2add@aol.com
Other Employees Tagged: Denise Miller, Daniel Peters
August 21, 2018
The Klaben Family Chris Moldas and his team provide a great service and 5 🌟 buying experience. Everyone is friendly, helpful, and knowledgeable.We ate treated like FAM Chris Moldas and his team provide a great service and 5 🌟 buying experience. Everyone is friendly, helpful, and knowledgeable.We ate treated like FAMILY. THANKS More
by carguy,Frank123
Other Employees Tagged: Chris Moldas, Mike Brandvold, Jennifer Bowen
August 16, 2018
Very thorough extra problem I had when I came in just for ou I came in on just a scheduled oil change & tire rotation. Developed engine on problem day before. I told them that & asked if they could ck it out I came in on just a scheduled oil change & tire rotation. Developed engine on problem day before. I told them that & asked if they could ck it out too. No hesitation! I didn’t mind the extra wait. Klaben has always been for me & ive gotten excellent service . Staff is awesome. Thank you More
by JOSIE.MCGRAW
Other Employees Tagged: Mike Brandvold
August 15, 2018
Great customer service Mona and Joe always do a great job in servicing our cars. Mona and Joe do a great job in representing Klaben and I really appreciate the care they g Mona and Joe always do a great job in servicing our cars. Mona and Joe do a great job in representing Klaben and I really appreciate the care they give in their efforts. More
by train11
Other Employees Tagged: Joe French
August 15, 2018
Service for oil change, tire rotation,etc Always prompt attention to my car when I arrive for my appt. xx tires , fill washer fluid,etc then I see my service agent, all handled smoothly as Always prompt attention to my car when I arrive for my appt. xx tires , fill washer fluid,etc then I see my service agent, all handled smoothly as a good many cars arrive for early morning appts. I waited in the service til my car was finished, including a car wash. Thank you for the good coffee I enjoyed while waiting. More
by MARIESCARROLL
Other Employees Tagged: Joe French
August 14, 2018
Always good service Have always been treated nice, and highly informed on any issues. Service done in reasonable amount of time with fair prices, and a friendly atmospher Have always been treated nice, and highly informed on any issues. Service done in reasonable amount of time with fair prices, and a friendly atmosphere. Great job! More
by dennis2016
August 09, 2018
Under warranty Mona was nice, as was person who checked me in. I have a used Certified Escape that I bought 7 months ago which had a console dash light problem. I’m Mona was nice, as was person who checked me in. I have a used Certified Escape that I bought 7 months ago which had a console dash light problem. I’m a bit confused on having a $100 deductible on a ‘ warranty covered’ issue. The project took 3 days to rectify. There was no loaner car offered and vehicle did not get washed- as promised (something to do with truck parked in front of wash entrance?). I’m fortunate that I have a third vehicle that I used during this 3 day inconvenience... because it could get costly renting a vehicle for an issue that would be totally covered with my other ‘make’ of vehicle under their warranty. More
by scotttatro
Other Employees Tagged: Carli Ramage
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