I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
Write a Review1339 Reviews of Mona Crooks
January 21, 2019
Don’t go anywhere else! Klaben service department is always so helpful and thorough throughout my entire visit. Mona, Mike, and Brandon are always ready to lend a helping han Klaben service department is always so helpful and thorough throughout my entire visit. Mona, Mike, and Brandon are always ready to lend a helping hand and I can always trust them! Klaben is one of the top sevice departments I have ever been to. More
Other Employees Tagged: Mike Brandvold , Brandon Pritchett
January 20, 2019
had a set back but they made it right. had a small set back with my recall and oil change but they were able to make it right. i would have liked a car wash both inside and out but it was r had a small set back with my recall and oil change but they were able to make it right. i would have liked a car wash both inside and out but it was raining. More
Other Employees Tagged: Sean Bradford
January 20, 2019
Excellent service every time. We have purchased and had serviced 4 vehicles from this dealer. The sales member that helped us was always knowledgeable and no nonsense. We have alw We have purchased and had serviced 4 vehicles from this dealer. The sales member that helped us was always knowledgeable and no nonsense. We have always felt we got a fair deal. The service department is always able to find a way to get us in the schedule. Planning ahead and scheduling on line is very easy and convenient. There are those times when you run behind and need a service before a trip, or way past due for one, even they are booked they seem to be able to work us in. They do a great job. More
Other Employees Tagged: Joe French, Tim Sterling
January 17, 2019
Friendly Staff The staff is friendly and always willing to help you get the most for your money. They always remember you when you are a return customer. The staff is friendly and always willing to help you get the most for your money. They always remember you when you are a return customer. More
January 14, 2019
as usual excellent Great deals , great people they make a potentially frustrating experience easy. I trust the people and I think they have my best interest in mind whe Great deals , great people they make a potentially frustrating experience easy. I trust the people and I think they have my best interest in mind when I deal with them. More
Other Employees Tagged: Mike Brandvold, Joe French, Tom Alcorn , Duane Taylor
January 08, 2019
Always great service! I always get great service at Klaben Ford! Mona Crooks always makes maintaining my vehicles convenient and easy. I have been a loyal customer for many I always get great service at Klaben Ford! Mona Crooks always makes maintaining my vehicles convenient and easy. I have been a loyal customer for many years. More
January 06, 2019
Faulty Blower Mower Although my Fusion is only a year old, the hot air stopped blowing on my way home from work one night. Klaben service got me in within a day, during a Although my Fusion is only a year old, the hot air stopped blowing on my way home from work one night. Klaben service got me in within a day, during a busy time. My heater had started working again, by the time my appointment came around, but had also stopped one other time. The service department was unsure if they could find the issue, since when I brought it in, the air was blowing fine. They did, however, get the motor to show signs of inconsistant blowing, and replaced it for me. Issue solved. Thanks! More
Other Employees Tagged: Carli Ramage
January 04, 2019
Great! Me and my family and friends have been dealing with klaben Ford for many years. Matt Moyers was my salesman and he was awesome. The whole staff is ea Me and my family and friends have been dealing with klaben Ford for many years. Matt Moyers was my salesman and he was awesome. The whole staff is easy to work with they all make you comfortable, the sales team, finance and service are all great.A big thank you to all of them More
Other Employees Tagged: Joe French, Christine Klaben , Andy Bellian, Matt Moyers
January 02, 2019
Puchasing a Ford I have been purchasing Fords from Klaben for 20 years now. Each of tge salesmen i worked with were really great but i have to say that Tim Sterling wa I have been purchasing Fords from Klaben for 20 years now. Each of tge salesmen i worked with were really great but i have to say that Tim Sterling was by far my favorite. He was thorough and attentative without being high pressure. He gave me tge freedom to shop on my own and yet always available when i needed him. It made for an easy and pleasant shopping experience. I HIGHLY recommend Tim Sterling and Klaben Ford. I have looked around but always buy from Klabem. You can trust their cars are always top quality. More
Other Employees Tagged: Artie Gissinger, Tim Sterling, Jennifer Bowen
December 27, 2018
Great Service with Family Appeal Mike Brandvold took Great Care of us. He always goes above and beyond and as a family we will not go anywhere else to buy, lease or have service done. Mike Brandvold took Great Care of us. He always goes above and beyond and as a family we will not go anywhere else to buy, lease or have service done. Everyone in your facility treats us like Family. More
Other Employees Tagged: Chris Moldas, Mike Brandvold, Joe French, Kim Wolfram, Christine Klaben , Andy Bellian
Dealership Inventory (179 Vehicles)

