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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
March 28, 2019
Great Service The staff at Klaben helped me make the best decision regarding my current car and helped me find the best deal in a new car. Friendly, customer focuse The staff at Klaben helped me make the best decision regarding my current car and helped me find the best deal in a new car. Friendly, customer focused, knowledgeable. More
by FOURHOLMS
Verified CustomerOther Employees Tagged: Christine Klaben, Christopher Volk
March 28, 2019
Thank you I have not felt like a valued customer in the past, but once I did say something, the people at Klaben jumped to my aid. I would especially like to th I have not felt like a valued customer in the past, but once I did say something, the people at Klaben jumped to my aid. I would especially like to thank Sean, Roscoe and Mona for their awesome service and help. More
by millercm24
Other Employees Tagged: Roscoe Woodberry, Sean Bradford
March 27, 2019
Great service Klaben Ford has a top notch service department very friendly and knowledgeable employees. My truck has been in for service multiple times and they hav Klaben Ford has a top notch service department very friendly and knowledgeable employees. My truck has been in for service multiple times and they have always been great to work with. More
by KENNY.ROOSA
Other Employees Tagged: Sean Bradford , Carli Ramage
March 24, 2019
Friendly, Proffessional, and Efficient The service agent,Carly was adept at getting needed information upon my arrival for service and attending to my vehicle. She was filling in for Mona w The service agent,Carly was adept at getting needed information upon my arrival for service and attending to my vehicle. She was filling in for Mona who previously had taken care of my car service needs. Both Carly and Mona inspired confidence in getting the needed work done with excellent results. More
by dee.kayuha
Other Employees Tagged: Carl Bujorian
March 22, 2019
Another Great Experience Another great experience, my technician was very thorough and explained all repairs necessary. He performed repairs efficiently and at a great price! Another great experience, my technician was very thorough and explained all repairs necessary. He performed repairs efficiently and at a great price! Would definitely recommend this dealership for all service needs! More
by mpalomb
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Carl Bujorian, Tom Alcorn, Sean Bradford , Mario Palomba, Brandon Pritchett, Carli Ramage, Mike Cozad
March 21, 2019
Amazing professionalism! I have been dealing with Klaben Ford and Terry Baughman for over 20 years, and I never had a bad experience. I met with Terry by chance the first tim I have been dealing with Klaben Ford and Terry Baughman for over 20 years, and I never had a bad experience. I met with Terry by chance the first time that I went to Klaben but will now go to no one else. He works so hard to make sure that I get the best deal and the best service even after I purchase the car. I know I can count on him to deal with any concern that I may encounter. Terry is an honest, genuine professional. I love that he is a no pressure salesperson who just wants to make each customer comfortable and happy with their purchase. If you have had a bad experience with a car dealership or a salesperson, you can be assured that Klaben and ,especially, Terry Baughman will do whatever they can to remedy your feelings about car buying or leasing. Terry truly are caring! More
by LYNNARTL
Other Employees Tagged: Christine Klaben , Terry Baughman
March 16, 2019
Great service at Klaben Ford Service I have been getting my cars serviced at Klaben Ford for many years. I always get great service and everyone is always very friendly. I highly recommen I have been getting my cars serviced at Klaben Ford for many years. I always get great service and everyone is always very friendly. I highly recommend Klaben. More
by klmurphey5
Other Employees Tagged: Joe French
March 11, 2019
Warranty work Service was great. Mona was great to work with too. I even enjoyed my ride home in your courtesy car. I can not remember the driver's name but he was Service was great. Mona was great to work with too. I even enjoyed my ride home in your courtesy car. I can not remember the driver's name but he was great. More
by KJBAGS
March 01, 2019
F150 Truck Service They always do a great job with the service items that are required for my truck. I drop it off and pick it up - on time with no problems. It's pretty They always do a great job with the service items that are required for my truck. I drop it off and pick it up - on time with no problems. It's pretty routine and easy for me. Thank you - as always. More
by JBEATTY30
February 27, 2019
oil change I was able to schedule my appointment that was at a time that was convenient for me. I was kept informed of the service and everything that was done I was able to schedule my appointment that was at a time that was convenient for me. I was kept informed of the service and everything that was done was explained. More
by YEAMEY
Other Employees Tagged: Kim Wolfram
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