Mona Crooks | Page 89

Very professional, timely service Everyone is very professional and the time they estimate it will take is very accurate. I have always received great service, and they are very acc Everyone is very professional and the time they estimate it will take is very accurate. I have always received great service, and they are very accommodating on timely scheduling. More

by Donna.hansford Verified Customer Verified Customer

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Uncomplicated and straight to the point After the initial test drive and quoted down payment and monthly payments i told them i wasn't interested. After 1 week, they called me back with mu After the initial test drive and quoted down payment and monthly payments i told them i wasn't interested. After 1 week, they called me back with much better numbers. I compared these new numbers from other dealerships i was working with and decided to purchase my new car. Salesmen were very polite and direct, which i like. I am a no nonsense kinda person and don't get emotional about a car, i look at the numbers. I don't mind dealerships making money, after all, that's why they are in business. But it's very important to get estimates from other dealers. I have been buying and leasing vehicles from Klaben for more than 25 years and they have always treated me good. All my best to everyone at Klaben....!!! More

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Roscoe is amazing Anyone can sell you a car, but if you are looking for someone that will go above and beyond, you need to go see Roscoe and his team at Klaben. I’ve bo Anyone can sell you a car, but if you are looking for someone that will go above and beyond, you need to go see Roscoe and his team at Klaben. I’ve bought vehicles from him for years and will continue to do so. Thank you for all your hard work Roscoe, Mona, Bob and Tim. #TeamRoscoe More

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My Boys & Mona We are a Ford family and I’ve been leasing with Klaben and #teamroscoe for almost 10 years. I hated dealing with car salesmen before I met Roscoe! I’v We are a Ford family and I’ve been leasing with Klaben and #teamroscoe for almost 10 years. I hated dealing with car salesmen before I met Roscoe! I’ve never been given the run-around, always been treated respectfully and never been let down. Tim, Bob and Roscoe get us out of that dealership as fast as they can and make our entire visit comfortable and stress free. Mona is the sweetest and knows her paperwork start to finish. I never have to worry about signing something I don’t understand! My boys & Mona are the best at what they do and I’m grateful that they are working so hard for me every time I visit them. #TeamRoscoe for life! More

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Third new vehicle from Klaben Ford in Kent We have leased from Klaben Ford in Kent 3 times now even though we have moved and it is not the closest dealership for us. It is because of the people We have leased from Klaben Ford in Kent 3 times now even though we have moved and it is not the closest dealership for us. It is because of the people and the service we get. Our salesman, Terry, keeps in contact with us and works with us ahead of time to know what our needs are for the next vehicle. The service department is really efficient and there is a comfortable waiting area for the customer. Check them out. More

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Great service. I went in for an early morning oil change and found out I needed a service for 60,000 miles. So they were able to get me in the same day. All went wel I went in for an early morning oil change and found out I needed a service for 60,000 miles. So they were able to get me in the same day. All went well, in shoe time they were done. The counter associates are wonderful. More

by KASMARSCAFE Verified Customer Verified Customer

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First Maintenance Appointment So I’ve been dealing with Roscoe “Rick” Woodberry for a few years now and he never disappoints. I recently purchased a used car from him and had to br So I’ve been dealing with Roscoe “Rick” Woodberry for a few years now and he never disappoints. I recently purchased a used car from him and had to bring it in for its first maintenance appointment. After Rick explained what Loyalty Link was I was sold on the product. I am currently living in Michigan but always make the journey back to Ohio to get service for my vehicles. This trip was worth it. Since I have the Loyalty Link, my service was completely free this time! I don’t know how other dealerships keep customers when there is a Rick at this dealership! I wish there was a whole team of Rick’s at Klaben. #teamroscoe More

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Professional and friendly From the time the valet service person picked up my car to the time they brought it back I was given very friendly and professional service. I was gi From the time the valet service person picked up my car to the time they brought it back I was given very friendly and professional service. I was given information as to what service was going to be done to the automobile, and approximately how long it would take to do it. If I had any questions they were eager to answer and very forthright with the answer. I would recommend Klaben dealership to everyone. I am a repeat customer have leased at least 5 to 6 or more cars from Klaben. More

by BARBARA_MCCARY Verified Customer Verified Customer

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Fantastic The Service Reps are very knowledgeable and explain everything in great detail. When a problem was identified they explained in detail what the issues The Service Reps are very knowledgeable and explain everything in great detail. When a problem was identified they explained in detail what the issues was and they answered any questions I had about the work. More

by cmani Verified Customer Verified Customer

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Honest workers Every time I call the workers are pleasant and handle what needs to be done with efficiency. The wait can be a little lengthy sometimes when its busie Every time I call the workers are pleasant and handle what needs to be done with efficiency. The wait can be a little lengthy sometimes when its busier. More

by lexus.logan Verified Customer Verified Customer

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