Dealer Reviews
Cars for Sale
Dealer Log In
Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
Write a Review
1339 Reviews of Mona Crooks
September 06, 2019
Execptional Service Service into detail to figure out problem, finally found and repaired. Now everything works without too much hassle, and I would recommend this servic Service into detail to figure out problem, finally found and repaired. Now everything works without too much hassle, and I would recommend this service center to everybody I know, good job! More
by dennis2016
Verified Customer
September 05, 2019
Service was good but the car wash wasn't Update 9/6/2019 Sean contacted me and was kind enough to pick my ST Explorer up and have it washed again. It was just brought back to me and looks a Update 9/6/2019 Sean contacted me and was kind enough to pick my ST Explorer up and have it washed again. It was just brought back to me and looks a million times better than before. He definitely went above and beyond. Very much appreciated. Service was good. The car wash was not and left my ST Explorer worse than when I came in. It was terribly spotted and looked like it was washed with dirty water. I had to take it to be washed after I left there. More
by ageorge829
Other Employees Tagged: Sean Bradford , Brandon Pritchett
September 03, 2019
Great Service The Klaben Ford Service Department employs friendly, understanding and efficient personnel who work to resolve any issues you might be experiencing i The Klaben Ford Service Department employs friendly, understanding and efficient personnel who work to resolve any issues you might be experiencing in a timely manner. More
by Satisfied customer
Other Employees Tagged: Mike Brandvold
August 09, 2019
Best Service Department I have been buying/leasing from Klaben for more than 15 years and all of my experiences with them has been positive. I always purchase the Loyalty Pro I have been buying/leasing from Klaben for more than 15 years and all of my experiences with them has been positive. I always purchase the Loyalty Program and take my vehicles there for all necessary service and repairs. Mona Crooks, my service rep, treats my vehicle as if it were her own. I trust Mona and would recommend her most highly! More
by edwardniam
August 09, 2019
Joe french has taken of my truck since new Joe has taken of my truck since new (2011). Any questions I have, he answers or will get an answer.Doesn't push extra's if not needed. makes recommend Joe has taken of my truck since new (2011). Any questions I have, he answers or will get an answer.Doesn't push extra's if not needed. makes recommendations if something is needed. More
by formula311
Other Employees Tagged: Joe French , Jeff Tetreault, Dallas
August 08, 2019
Nothing is forgotten ! Klaben's service department is ALWAYS willing to go the extra mile to please their customers! From Mona to Shawn & the techs. that worked on the vehic Klaben's service department is ALWAYS willing to go the extra mile to please their customers! From Mona to Shawn & the techs. that worked on the vehicle, I could not have asked for a better team to resolve my issues. This is something that is hard to find in this day & age. As a customer for almost 40 years, they continue to stand alone in top curtious service. I highly recommend them to everyone. More
by BILLNEITZ
Other Employees Tagged: Sean Bradford , Brandon Pritchett
July 29, 2019
Made the appointment online First time making my appointment online. No issues and was in and out within an hour for the works! 3rd Car with Mona as my service rep. wouldn't c First time making my appointment online. No issues and was in and out within an hour for the works! 3rd Car with Mona as my service rep. wouldn't change reps for the world. More
by vfiala
July 29, 2019
2016 Ford Explorer Went in for routine maintenance and developed a major problem, diagnosed and repaired in record time! Appreciated the staff in getting me back on the Went in for routine maintenance and developed a major problem, diagnosed and repaired in record time! Appreciated the staff in getting me back on the road! More
by dennis2016
Other Employees Tagged: Joe French
July 28, 2019
2019 F150 XLT Once again, Dave Mott and Christine Klaben we’re spot-on! We got exactly the vehicle we wanted and the delivery process was easy. We always enjoy comi Once again, Dave Mott and Christine Klaben we’re spot-on! We got exactly the vehicle we wanted and the delivery process was easy. We always enjoy coming to Klaben to get our new vehicles. Klaben Ford has our business for good! Even if we have to travel 1200 miles, Richard Klaben always makes it worth the trip! We are customers for life. More
by DMENDOLERA
Other Employees Tagged: Mike Brandvold, Joe French, Richard Klaben, Carl Bujorian, Christine Klaben , Dave Mott
July 23, 2019
Great Truck Buying Experience Very Professional environment. I was treated like Family and the price was very Good! The Staff went beyond my expectations and met my urgency. Well D Very Professional environment. I was treated like Family and the price was very Good! The Staff went beyond my expectations and met my urgency. Well Done Klaben Ford! More
by arascal44
Other Employees Tagged: Richard Klaben, Christine Klaben , Andy Bellian, Doug Carter, Terry Colbert, Dave Mott
Dealership Inventory (189 Vehicles)
