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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
December 22, 2019
Awesome Oil Change They got me in when I wanted them to, then they held my car for me until I could return because I had a prior engagement. Mona is always helpful and f They got me in when I wanted them to, then they held my car for me until I could return because I had a prior engagement. Mona is always helpful and funny. Roscoe always checks in on me if he knows I’m there. Klaben is top notch and I’m glad I got my vehicle from them. More
by pedroj01
Other Employees Tagged: Roscoe Woodberry
December 22, 2019
Great courtesy shown each and every time I need assistance. I am very pleased to take my car to Klaben. Mike , Mona and Joe Frence are super good at their job. Very friendly, service never takes long. Always of I am very pleased to take my car to Klaben. Mike , Mona and Joe Frence are super good at their job. Very friendly, service never takes long. Always offer to wash my car, and they send me off to the coffee and donut parlor, I love, watch some TV and boom I'm outta there. There have been several others that have taken care of me, I'm sorry I can't remember the others names, but you all are great at what you do, I thank you and wish you all a Merry Christmas. More
by Dave
Verified CustomerOther Employees Tagged: Joe French , Brandon Pritchett
December 22, 2019
Great service Went in for an oil change and Rosco and Mona really took care of me and provided exceptional customer service. I will be bringing my Ford into Klaben Went in for an oil change and Rosco and Mona really took care of me and provided exceptional customer service. I will be bringing my Ford into Klaben for all of my service and sales needs because Rosco Woodberry and Mona Crooks. More
by Disappointed123
Other Employees Tagged: Roscoe Woodberry
December 21, 2019
Respect The service department at Klaben is always respectful and helpful. Whenever I bring my cars in, I have no problems getting quality, quick service. I The service department at Klaben is always respectful and helpful. Whenever I bring my cars in, I have no problems getting quality, quick service. I have used Klaben service for years without any issues. More
by Sharon
Other Employees Tagged: Mike Brandvold, Joe French
December 21, 2019
Oil change I always get great service will dealing with the service dept. Mona is always courteous and very helpful in all aspects of her job, Thanks to all I always get great service will dealing with the service dept. Mona is always courteous and very helpful in all aspects of her job, Thanks to all More
by ARLENE_44312
November 18, 2019
Great experience! Friendly staff. Always informed of approximate length of time it will take for the job to be completed. Reliable maintenance source. Never had to tak Friendly staff. Always informed of approximate length of time it will take for the job to be completed. Reliable maintenance source. Never had to take it back for same thing twice. More
by ANGEL123CMS
November 06, 2019
Klaben Ford Lincoln Service is Terrific Whether you drop by the Service Department with a question about settings on the electronics or schedule a service appointment, the Klaben Service Dep Whether you drop by the Service Department with a question about settings on the electronics or schedule a service appointment, the Klaben Service Department Team is always ready to give you exactly what’s needed to help you get back on the road completely satisfied. More
by CMCBSMITH
November 05, 2019
It was a great experience. Everyone is always so nice. They don’t talk to me bad like I don’t know what I’m doing and always genuinely care for me. Everyone is always so nice. They don’t talk to me bad like I don’t know what I’m doing and always genuinely care for me. More
by Rkline14
Other Employees Tagged: Mike Cooney
November 04, 2019
Great service, but long wait Everyone was very attentive. Service was outstanding. My truck is running well. The amenities in the waiting room are nice (after I turned down the Everyone was very attentive. Service was outstanding. My truck is running well. The amenities in the waiting room are nice (after I turned down the volume on the TV by about 20 points). The only problem is that I had to wait 3.5hrs. The estimate was 2-3. Mario was great to work with and very attentive. More
by WTODD.MARTIN
Other Employees Tagged: Mario Palomba
October 30, 2019
Only place to buy a car! Everyone was friendly and helpful. Louis had everything ready when I got to Klaben Ford. My new Escape was clean and ready to go. Denise had all of th Everyone was friendly and helpful. Louis had everything ready when I got to Klaben Ford. My new Escape was clean and ready to go. Denise had all of the paperwork done. Best place ever! More
by BARATHLYNDA
Other Employees Tagged: Richard Klaben, Tom Alcorn, Louis Polos , Denise Miller, Duane Taylor
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