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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
January 22, 2020
Very professional and Friendly. I would definitely take my vehicles back to Klaben Ford for any of my needs. The Service Team did a excellent job and repaired my 2010 Fusion within one day ! Thank you Tyle my vehicles back to Klaben Ford for any of my needs. The Service Team did a excellent job and repaired my 2010 Fusion within one day ! Thank you Tyler and Mona ! More
by steelgrit82
Verified CustomerOther Employees Tagged: Tyler Schultz
January 20, 2020
Top Notch We've been loyal customers for many years. It's always a pleasure to have Mona as our service advisor. She's extremely knowledgeable and professional. We've been loyal customers for many years. It's always a pleasure to have Mona as our service advisor. She's extremely knowledgeable and professional. More
by JANNMIKE
January 12, 2020
Superior service From Wayne in the parts department to Mona and Sean in Service this interaction with Klaben Ford Kent has been fantastic. Its always a pleasure to see From Wayne in the parts department to Mona and Sean in Service this interaction with Klaben Ford Kent has been fantastic. Its always a pleasure to see true professionals at work and obviously Klaben has a professional team working here. Thank you for the repair of my sons (Kent State student) 2015 Ford Focus, you guys and Gals are Outstanding! More
by chief157
Other Employees Tagged: Sean Bradford , Wayne in parts. 5+ Stars for this man.
January 10, 2020
The service was great, was on time to start and finished around the estimated time.would recommend this dealership to others and will buy my next vehicle from here. around the estimated time.would recommend this dealership to others and will buy my next vehicle from here. More
by sundayfarmer3
January 02, 2020
Outstanding Service Called to set up appointment - went perfect Follow-up notified before appointment notified day of appointment Car was finished in record time. Called to set up appointment - went perfect Follow-up notified before appointment notified day of appointment Car was finished in record time. Couldn't ask for better service More
by martin_m
December 31, 2019
Very awesome! I have always had a great experience at Klaben! So glad Terry B is my salesman! Thanks Terry for all your help and being the best! I have always had a great experience at Klaben! So glad Terry B is my salesman! Thanks Terry for all your help and being the best! More
by kittenf923
Other Employees Tagged: Christine Klaben , Terry Baughman
December 31, 2019
Klaben Ford cares about their customers 100%! My salesman was Terry Baughman for both my lease purchases. When I first met him in January of 2017, he was caring and did not pressure me into gettin My salesman was Terry Baughman for both my lease purchases. When I first met him in January of 2017, he was caring and did not pressure me into getting a car I did not want. He understood that I was a college student at the time and did not have a lot to spend financially on a car. I had a 2016 Ford Focus at the time. In December of 2019, I got in a car accident and we needed to talk about my end of the lease options. I did not expect to get a 2019 Ford Fusion that night. but I did! He got me exactly what I wanted in a car and it still fit my budget. I have never had any issues with Klaben Ford with their sales, finance, or maintenance department. I have Mona Crook as my Service Advisor and she has always got me in and out there in a jiffy with my oil changes. They put in 100% effort every time! Thank you for caring about your customers Klaben! I recommend anyone who is looking for a car to go to Klaben Ford. :) More
by Elena Barsony
Other Employees Tagged: Terry Baughman, Denise Miller
December 25, 2019
Great Experience My 2010 still runs great thanks to Klaben Service. Called and got he appointment day I wanted and time. It was done when they said it would be done. My 2010 still runs great thanks to Klaben Service. Called and got he appointment day I wanted and time. It was done when they said it would be done. More
by TEAMMANN
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