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Mona Crooks
1,314 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 4 mos
Industry Experience
34 yrs, 4 mos
Specialties & Trainings
Master Certified Service Advisor
1,314 Reviews
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1314 Reviews of Mona Crooks
December 19, 2025
Have been a happy customer for many years. Mona in service has taken great care of me, my family, coworkers and friends for over a decade. My last experience was excellent as usual and what Mona in service has taken great care of me, my family, coworkers and friends for over a decade. My last experience was excellent as usual and what I’ve now come to expect. I’d also like to thank Tom A and Joe F in service as well for their assistance, professionalism and friendliness. Very pleased. Highly recommend. More
by Saxgod
Verified CustomerOther Employees Tagged: Joe French, Tom Alcorn
December 06, 2025
Mona was able to have a convenient day scheduldd for service. She follows up with car repair status and any future needs. I call Mona at Klaben for all service needs for my car and my wife’s car. service. She follows up with car repair status and any future needs. I call Mona at Klaben for all service needs for my car and my wife’s car. More
by moedoe
December 06, 2025
I have great service over the years and Mona has taken great care of my vehicle needs great care of my vehicle needs More
by myaustin
Other Employees Tagged: David Mitchell
December 06, 2025
Mona always listens and tells me exactly what to expect. She is the very best. She is the very best. More
by Laura_quintrell
Other Employees Tagged: Jennifer Bowen
November 26, 2025
I have never been disappointed by my service at klaben Ford. They keep in informed and up to date. Joe French is on top of his A game. Thanks to Joe and Mona for another successful visit! Ford. They keep in informed and up to date. Joe French is on top of his A game. Thanks to Joe and Mona for another successful visit! More
by Rwall
Other Employees Tagged: Joe French
November 23, 2025
Louis was mindful of the vehicle I was looking for and where I needed to be payment wise. Took the time to find the deal I was comfortable with. He went above and beyond to take care of prepping and swapp where I needed to be payment wise. Took the time to find the deal I was comfortable with. He went above and beyond to take care of prepping and swapping some accessories from my old truck to the new one. Much appreciated. More
by jwebb9211
Other Employees Tagged: Joe French, Kim Wolfram, Louis Polos, Gavin Fano , Terry Baughman, Angela Mazzagatti
November 21, 2025
We always work with Mona in the dealership service department. She is awesome! She knows our time is valuable and is sure we have an estimated time we will be there. department. She is awesome! She knows our time is valuable and is sure we have an estimated time we will be there. More
by mldelesk
November 18, 2025
By far the best dealership I’ve been to. Friendly staff and clean facility. They aren’t just interested in your vehicle, they care about you as a person. Joe has been taking care of mine and Friendly staff and clean facility. They aren’t just interested in your vehicle, they care about you as a person. Joe has been taking care of mine and my families vehicles for many years. More
by Fallingleaf81
Other Employees Tagged: Joe French
November 14, 2025
Kim and Klaben have been good to me over the years. Always very pleasant and easy to work with. Always very pleasant and easy to work with. More
by helenkory
Other Employees Tagged: Joe French, Kim Wolfram, Michael Uzl II, Kyle Crowe, Gavin Fano , Angela Mazzagatti
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