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Mona Crooks
1,313 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 4 mos
Industry Experience
34 yrs, 4 mos
Specialties & Trainings
Master Certified Service Advisor
1,313 Reviews
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1313 Reviews of Mona Crooks
Verified Customer
March 14, 2026
Always puts customer first! Knows that I care for my vehicle, and caters to my needs. Always given a Lincoln to use if my car spends the night.. Knows that I care for my vehicle, and caters to my needs. Always given a Lincoln to use if my car spends the night.. More
by Lisa's Lincoln
Other Employees Tagged: Mike Brandvold, Kim Wolfram, Sean Bradford, Anthony Thurman Jr
March 12, 2026
Every encounter I have when I go, there is pleasant. In sales Bo Allen Stewart is a real people person, very knowledgeable and helpful. In service. Mona Crooks is the go to person., she’s very knowled In sales Bo Allen Stewart is a real people person, very knowledgeable and helpful. In service. Mona Crooks is the go to person., she’s very knowledgeable, courteous, and accommodating. The Klaben Of Kent team work together well and our customer oriented.. Justin in finance was very helpful. These are just a few of the people that I had interactions with.. More
by Sdalton4564
Other Employees Tagged: Christine Klaben, Michael Uzl II, Bo Stewart, Justin Fisher
March 09, 2026
Got car back quicker than was told paid less than I thought I was going to be paid Mona explained everything thought I was going to be paid Mona explained everything More
by Matt Ereth
Other Employees Tagged: Tucker Ressler
March 08, 2026
Mona and the rest of the team at Klaben always take good care of me. They make sure I get what I need envy time. I needed a rental this time and the process was very easy. Had my car finished the same day. care of me. They make sure I get what I need envy time. I needed a rental this time and the process was very easy. Had my car finished the same day. Great job as always! More
by FOURHOLMS
March 07, 2026
Gavin provides excellent customer service. He always keeps me informed and takes care of the issues with my car He always keeps me informed and takes care of the issues with my car More
by kcooper24
Other Employees Tagged: Mike Brandvold, Carl Bujorian, Tom Alcorn, Sean Bradford, Brandon Bart, Ryan D'Achille, Dylan Becker, Gavin Fano, Daniel Akers
March 05, 2026
I had three service professionals assisting when I arrived for my appointment. This tag team of Mona, Gavin, and Mike was GREAT! While juggling other customers and their service needs, these reps mad arrived for my appointment. This tag team of Mona, Gavin, and Mike was GREAT! While juggling other customers and their service needs, these reps made sure that my appointment went smoothly and quickly. It was a pleasure to have my car serviced at Klaben. More
by ne_whitehead
Other Employees Tagged: Mike Brandvold, Gavin Fano
March 01, 2026
Exceptional service from Gavin. Has an issue with my ford. It was fixed in no time - friendly- knowledgeable & keeps to his word as I spoke to him while making and appointment. Mona Has an issue with my ford. It was fixed in no time - friendly- knowledgeable & keeps to his word as I spoke to him while making and appointment. Mona helped me for alittle as Gavin had a customer & they didn’t want me waiting - again she was very nice and knowledgeable. Had the best customer experience with all that the service department. Thanks Gavin for everything & I am one happy customer. I will be coming to the ford service department at klaben for all future needs. More
by Clare payne
Other Employees Tagged: Bo Stewart, Gavin Fano
February 10, 2026
Mona came to my rescue when my car wouldn't start. I initially was told to use the Licolln App.and somee guy from Cleve. arrived who couldn't charge the battery.She had a Klaben tech on his way within I initially was told to use the Licolln App.and somee guy from Cleve. arrived who couldn't charge the battery.She had a Klaben tech on his way within 30 minutes to my garage who also couldn't charge it.So she sent another tech from Klaben with a new battery and they worked till after 6:30 in the cold weather to get me going.I even told them to go home and come back the next day and they said "it's our job to make you our customer happy" and they DID! THANKS More
by YEADA
Other Employees Tagged: My garage crew-Tucker and Eli
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