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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
August 30, 2017
As ususal, Mona took excellent care of me. I came in for an oil change and a tire rotation. Mona used my loyalty points to get me a great discount on the service. Also, I was notified that I ne I came in for an oil change and a tire rotation. Mona used my loyalty points to get me a great discount on the service. Also, I was notified that I needed a new air filter and they took care of that need. I will be moving out of state, but all of my experiences with Klaben Ford have been great. Doug Carter has been an excellent help in the sales department. Christine Klaben took good care in getting us an excellent rate in the purchase of our Lincoln MKX. And, most of all, Mona Crooks always looked out for our best interest when we needed service on our cars. I only hope that we can find the same kind of service in our new location. Blessings to all, Rev. Dr. Edward N. Beck More
by soul doctor
Verified Customer
August 25, 2017
Expedited Schedule for Warranty Work My new Fusion Platinum experienced issues with the power windows not closing with One Touch. They were bouncing back down to 3/4 open. The service d My new Fusion Platinum experienced issues with the power windows not closing with One Touch. They were bouncing back down to 3/4 open. The service department was booked heavily for the next several days but they squeezed me in to get a timely resolution before the weekend. The reprogramming of the windows has been effective thus far, a week after the service work. I appreciate that the Klaben service department prioritized this work and were able to schedule it promptly. Mona asked me if I also wanted a complimentary car wash with the service and reviewed the Vehicle Report Card with me before I departed. More
by LanceB
August 24, 2017
Did not have any serious problems. Mona was very very kind, professional and I left with my windshield- nice job, nice job, my experiences have been rocky. So when I leave in an hour an Mona was very very kind, professional and I left with my windshield- nice job, nice job, my experiences have been rocky. So when I leave in an hour and back to work by 8:30 I am happy More
by cburgio
Other Employees Tagged: Joe French , Mike Cooney is very helpful
August 24, 2017
Excellent service as usual Tom Alcorn took the time to ride along on a test drive to make sure the problem was fixed to my satisfaction. Good customer service Tom Alcorn took the time to ride along on a test drive to make sure the problem was fixed to my satisfaction. Good customer service More
by DAL.JAFFRAY
Other Employees Tagged: Tom Alcorn
August 22, 2017
Quick, convenient, awesome! There was a small chip in the screen inside my car. I took the car in to get looked at, and so they could order the part. Within less than a week, the There was a small chip in the screen inside my car. I took the car in to get looked at, and so they could order the part. Within less than a week, they were able to replace. However, with my busy work schedule, I needed to make sure I had a car to use and that the service was done quick. My sales guy went out of his way to swap cars with me at my work, and then when the service was done, he again went out of his way to bring the car back to me. It was an overall very satisfying visit. The repairs were made and Klaben made it super convenient for me! More
by acleo4
Other Employees Tagged: Roscoe Woodberry
August 21, 2017
Good friendly sevice Fast and friendly service ! Mona Crooksis is always out going and helpful! I just enjoy the experience of bringing my car in for service because I 'm Fast and friendly service ! Mona Crooksis is always out going and helpful! I just enjoy the experience of bringing my car in for service because I 'm waited on as soon as I drive in, and if Mona is busy with a customer someone else will start to check the fluids and tires on my car to help keep things running smoothly !!!! More
by wasp
August 21, 2017
Fiendly, helpful Employees Everyone at Klaben is so supportive and helpful to everyone, always as the saying goes " Service with a Smile....Can always figure a way to make sure Everyone at Klaben is so supportive and helpful to everyone, always as the saying goes " Service with a Smile....Can always figure a way to make sure you are taken care of. More
by PAPAPNINA
Other Employees Tagged: Nate Bryant
August 18, 2017
Excellent Service Mona Crooks assisted me with the service of my car. She kept me updated throughout the process. She is always very knowledgable, informative, and prof Mona Crooks assisted me with the service of my car. She kept me updated throughout the process. She is always very knowledgable, informative, and professional in her job whenever I have brought any of my vehicles for routine and other maintenance issues. More
by Jhaas859
August 15, 2017
Klaben Ford Customer Service First Rate! Klaben Ford Service provides an exceptional customer service experience for all. From the first greeting by your Service Advisor (I have Ms. Mona C Klaben Ford Service provides an exceptional customer service experience for all. From the first greeting by your Service Advisor (I have Ms. Mona Crooks) who provides a comprehensive description of what will be done, including a very accurate estimate of cost, to the wait room with coffee, to the excellent service technicians, to the wash and return of your vehicle, Klaben Ford goes the extra mile to make you 100% satisfied! More
by arancer
August 14, 2017
Leasing a car We are very happy with our lease. I just wish that it was more miles, we never leased before and we lived in P.A so we put alot of miles on our vehicl We are very happy with our lease. I just wish that it was more miles, we never leased before and we lived in P.A so we put alot of miles on our vehicle going back and fourth to the Cleveland Clinic. And now with the miles almost up we have to trade up. Doug is working with us now. Thank you mrs. Naylor More
by Brendasnaylor
Other Employees Tagged: Doug Beavers
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