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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
October 26, 2017
Excellent service. Excellent service and waiting area. We had an great truck buying experience at Klaben. And, continue to have great service from them too. The buying experience was so easy and be smooth. We had an great truck buying experience at Klaben. And, continue to have great service from them too. The buying experience was so easy and be smooth. I wouldn't go anywhere else for my next vehicle purchase. I continue to take my truck in for service. I trust them. They are very professional, helpful and friendly. More
by jwebb9211
Verified CustomerOther Employees Tagged: Terry Baughman
October 25, 2017
Very good service They went above and beyond to figure out what was wrong with my car that I had only had a month and was in twice which in 10days They went above and beyond to figure out what was wrong with my car that I had only had a month and was in twice which in 10days More
by Unicorn725
Other Employees Tagged: Tom Alcorn
October 25, 2017
2014 focus Had a problem with automatic transmission shifting and vibration in steering wheel. They fixed everything. No problems. I go to Mona for everything I Had a problem with automatic transmission shifting and vibration in steering wheel. They fixed everything. No problems. I go to Mona for everything I need serviced. More
by MEASLEY1
October 23, 2017
BEST SERVICE EVER!!! I have an important trip coming up and wanted to get the oil changed but was on call at work for the week. Buddy and Mona made sure everything was tak I have an important trip coming up and wanted to get the oil changed but was on call at work for the week. Buddy and Mona made sure everything was taken care of; they picked my car up, changed the oil then delivered my car back to me without any extra charge! This made my week go just smoothly as it could have ever possibly gone...thanks, Mona and Buddy...AND Klaben! I will never go anywhere else again! More
by minnamines
Other Employees Tagged: Richard "Buddy" Moore
October 23, 2017
Convenient Service Appointment I am on my second consecutive lease from Klaben and because maintenance is important, I have the Loyalty Plus Maintenance Package and take advantage o I am on my second consecutive lease from Klaben and because maintenance is important, I have the Loyalty Plus Maintenance Package and take advantage of the discounts offered through that program. The whole team, both service teams and sales teams are very easy to get along with and helped find a convenient day and time for my service appointment. More
by Tom H
Other Employees Tagged: Roscoe Woodberry
October 16, 2017
Unbelievable experience Needed one of our Company vehicles serviced ASAP. Call and discussed situation with Mona Crooks. She handled EVERYTHING! Vehicle was serviced and back Needed one of our Company vehicles serviced ASAP. Call and discussed situation with Mona Crooks. She handled EVERYTHING! Vehicle was serviced and back on the road in no time. Wow, what great service... More
by MHARRISON1
October 16, 2017
very pleased Tye was the best sailsman I have had the pleasure of working with! I will definitely come back when the time comes for a new car. Tye was the best sailsman I have had the pleasure of working with! I will definitely come back when the time comes for a new car. More
by WKMETZ1
Other Employees Tagged: Richard Klaben , Ty Davis
October 15, 2017
Still not able to determine what is causing the shimmy. Finally, after third visit, the engine light is out. We will see if it stays off. The shimmy is still there, even after replacing the drive shaft. Finally, after third visit, the engine light is out. We will see if it stays off. The shimmy is still there, even after replacing the drive shaft. Mona in service has been awesome, though. The customer service is top notch, but the service repair has not been. The body shop did an excellent job repairing the damage from side-swiping a guard rail. More
by JROLENZ
October 13, 2017
10K Lincoln Service Mona handled my vehicle check-in for the 10K service and an owner notification as Mike my usual advisor was busy with another customer and he wanted t Mona handled my vehicle check-in for the 10K service and an owner notification as Mike my usual advisor was busy with another customer and he wanted to make sure I was handled quickly. Mona did a terrific job with the vehicle walk around and systems check. Everything was a go, all systems checked out and Mona soon had me checked in and turned over to the vehicle rental department. This was my first time using a loaner vehicle under the Lincoln service program. My loaner car, an MKZ was ready for me and Chris handle the paperwork quickly and before long I was down the road. A few hours later I received a phone call from Mike saying my Lincoln was ready. My vehicle pick-up and loaner turn in was equally as efficient as the write-up. Flawless!!!!! Klaben FL, what a great place to do business!!!!! More
by HOTROCK100
Other Employees Tagged: Mike Brandvold, Tom Alcorn , Chris and the other lady (I didn't get her name) in the rental department were terrific.
October 12, 2017
30000 mile service great job as usual I made appointment on line and dropped off. All work was done to my satisfaction. I get this every time and am always well pleased. I made appointment on line and dropped off. All work was done to my satisfaction. I get this every time and am always well pleased. More
by DGHENDERSHOT
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