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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
December 07, 2017
**Best Service Center in NE Ohio** I have been buying/leasing from Klaben for nearly 14 years. Every vehicle of mine goes back to Klaben for all of its service. My service advisor, Mona I have been buying/leasing from Klaben for nearly 14 years. Every vehicle of mine goes back to Klaben for all of its service. My service advisor, Mona Crooks, is friendly, efficient and an excellent representative of Klaben and the Ford Motor Company and I would recommend her most highly. She treats my car as if it were her own and I always trust her judgement regarding whatever my vehicle needs. I live 45 minutes from Klaben but I wouldn't consider taking my car anywhere else for service. More
by Reverend Edward Niam, DD
Verified Customer
November 29, 2017
Service to our car We had a few issues with our Ford Explorer come up that have required some persistence and determination as a team to get resolved, but the team reall We had a few issues with our Ford Explorer come up that have required some persistence and determination as a team to get resolved, but the team really stepped up and went above and beyond to get it resolved! Appreciate it greatly! They have a great service dept and body shop! Thank you to Tom Alcorn, Nick Johnson, Ryan, and Mona for helping us get things figured out and fixed! It was also nice to meet Andy Bellian. Thank you to Mr Klaben, Tom, and Andy for being sure we were satisfied with the outcome. More
by Ginger2323
Other Employees Tagged: Tom Alcorn , Andy Bellian
November 24, 2017
a pleasure to do business at Klaben Tom Alcorn and his team in service, Loretta, Joe, Mona and others are terrific. Klaben technicians know what they are doing. As a result of the great Tom Alcorn and his team in service, Loretta, Joe, Mona and others are terrific. Klaben technicians know what they are doing. As a result of the great service on the first 3 vehicles we purchased at Klaben in 2015, we just bought 3 more vehicles. Mike Cooney, Christine Klaben and the sales team made the process easy. It is really a pleasure doing business at Klaben. More
by maximus
Other Employees Tagged: Joe French, Richard Klaben, Tom Alcorn, Christine Klaben , Mike Cooney, Loretta
November 23, 2017
Cars, Tires and a Lack of Preplanning Klaben took off my regular tires and put on my snow tires as we have done several years in a row. This was on a Wednesday. Coffee, donuts and cookies Klaben took off my regular tires and put on my snow tires as we have done several years in a row. This was on a Wednesday. Coffee, donuts and cookies optional. My salesman, Mike, was there on his day off so we talked for a while. On Thursday Mike called to say a great used Lincoln was now on the lot. A 2016 with 9800 miles on it. Did I want a test drive?! Of course I did. Needless to say, I bought it. Traded in the 2011 Fusion with its snow tires on for a great newer car. What's not to love about the Klaben Ford Lincoln Dealership and its service department. One just never knows when a really good deal may appear. More
by Gail
Other Employees Tagged: Mike Cooney, Stephanie Slomberg
November 22, 2017
Joe French is the Best I have had the pleasure of working with Joe French for 20+ years. He always has my best interest. He is prompt and answers all my questions. I recentl I have had the pleasure of working with Joe French for 20+ years. He always has my best interest. He is prompt and answers all my questions. I recently bought tires at Klaben and so far very pleased. Thanks Joe! Every time I am there for service everyone is so pleasant and greets me. Great Job! More
by MOON9777
Other Employees Tagged: Mike Brandvold, Joe French
November 17, 2017
Oil Change and Transmission a Work and Awesome Experience I needed my regular lol change for my 2014 Focus, and was also experiencing the dreaded shaking and vibration issues that seem to be a common occurren I needed my regular lol change for my 2014 Focus, and was also experiencing the dreaded shaking and vibration issues that seem to be a common occurrence with the transmissions of these vehicles, and when I mentioned these to my first service writer (Mona) she knew immediately what the problem probably was and scheduled me for a clutch assembly replacement as well. She also mentioned that I was overdue on a recall (i forgot about) and scheduled me for that too before transferring me to my actual service writer (Brandon). Brandon was great at. getting me shuttled home and picked up when they arranged a rental for me so I could make it to and from work for the next few days (and Ernie my shuttle driver was a total delight). By the time I got my car back I didn't feel any stress over the situation like you'd normally expect from a transmission issue because everyone at Klaben did such a great job taking care of my problems. Since receiving my car back the transmission issue seems to be resolved (we will know over the next few months if anything else happens), but if I have any other issues I have no doubt I can go back to Klaben of Kent and experience the same great customer service I did that day. Thank you all for your great work! More
by Evelyn Sutton
Other Employees Tagged: Brandon Pritchett, Ernie (shuttle driver), and I cannot remember her name but the woman at.loan rental was also incredible
November 15, 2017
Excellent Service is always excellent from beginning to completion. Mona is always friendly, professional, helpful. She always explains all work the work that w Service is always excellent from beginning to completion. Mona is always friendly, professional, helpful. She always explains all work the work that was completed on our car. More
by BARBFLYNN41247
November 07, 2017
I have been treated very nice at all times. I have never had any problem with DOUG BEAVERS or KLABEN FORD. All of my car problems have been well taken care of. Trying to sell you all the cars I I have never had any problem with DOUG BEAVERS or KLABEN FORD. All of my car problems have been well taken care of. Trying to sell you all the cars I can[I THINK SEVEN SO FAR ] More
by POPTALK
Other Employees Tagged: Joe French , Doug Beavers, Matt Moyers, Collision--DONT REMEMBER THE NAME
November 01, 2017
Oil change Everyone was very friendly and well versed In what they do and the wait time was very reasonable. I would highly recommend Mona Crooks as my service Everyone was very friendly and well versed In what they do and the wait time was very reasonable. I would highly recommend Mona Crooks as my service advisor More
by CARRIEKUNKLE
October 27, 2017
Great job! I was nearby the dealership when my car had issues. I pulled in and they helped me right away. I was given a loaner and was out the door within the I was nearby the dealership when my car had issues. I pulled in and they helped me right away. I was given a loaner and was out the door within the hour. My car was repaired and ready for pick up early the next morning. Kudos to fast response and repairs. More
by LINDAPENNOCK
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