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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
October 11, 2017
Great Service I'm always grated with a smile and given some of the best customer service. I never mind being there for any amount of time. Fair prices and great ser I'm always grated with a smile and given some of the best customer service. I never mind being there for any amount of time. Fair prices and great service that covers all my needs More
by Louis
Verified CustomerOther Employees Tagged: Tom Alcorn
October 09, 2017
repair problem Your service advisor, Mona Crooks, is the best. She took care of my car in a most efficient way. Klaben picked up my car from my home, left me a ren Your service advisor, Mona Crooks, is the best. She took care of my car in a most efficient way. Klaben picked up my car from my home, left me a rental, returned my car repaired back to my home, washed, and gased up, too. I could not have asked for better service. More
by Tommy's mom
October 05, 2017
excellent Cust svc was excellent. Mona very helpful and professional. Work was completed promptly and correctly. Was able to get my vehicle in and out promptly. Cust svc was excellent. Mona very helpful and professional. Work was completed promptly and correctly. Was able to get my vehicle in and out promptly. More
by LLINGER
October 04, 2017
Repair of door locks The car was in again to repair a problem caused by one of your mechanics dealing with the Ford safety recall.. The auto door lock did not work after The car was in again to repair a problem caused by one of your mechanics dealing with the Ford safety recall.. The auto door lock did not work after the safety recall so I took it back a few days later. After checking, they found a "bent pin.." The part needed to be ordered so I will once again have to drive to Klaben. There is a handicap tag hanging in my car, yet I had to walk a long way with my cane to pick it up. It was parked too far away. So, then I get in the car AFTER I removed the plastic seat wrap and the floor papers left in it! A fruitless trip wouldn't you say. All this because one of your mechanics did not do his job right. By the way, the car was there for 7 hours the first time for this recall. More
by Tommy's mom
October 04, 2017
Efficient and Hassle Free I love my service rep Mona, She's always been personable, helpful and efficient. Also was very impressed with individual who helped me sign out. U I love my service rep Mona, She's always been personable, helpful and efficient. Also was very impressed with individual who helped me sign out. Unfortunately I didn't catch his name. More
by rumply
October 02, 2017
Mike B is one of the best guys in the service department Everytime I have been to the service dept. at Klaben I always have good time, no matter how crowded or chotic it is everyone there is willing to help Everytime I have been to the service dept. at Klaben I always have good time, no matter how crowded or chotic it is everyone there is willing to help you and they all do it with a smile on there face, or someone is good a cracking a joke. Over the last six years since I ve been coming there I always look forward to see the guys and gals in service. Loretta in rental is the best and the most funniest. She always remembers your name and makes you feel special. More
by JLEFDA
Other Employees Tagged: Chris Moldas, Mike Brandvold , Loretta in rentals
October 01, 2017
Great Experience My service experience was great! Effortless on my part...They took care of everything and kept me informed! I will return for service in the future! My service experience was great! Effortless on my part...They took care of everything and kept me informed! I will return for service in the future! More
by Ktvz1
Other Employees Tagged: Loretta Fanizzi
September 28, 2017
service quality I have been a customer of Klaben for 17 years. I have always received polite and excellent quality service and well experienced customer oriented se I have been a customer of Klaben for 17 years. I have always received polite and excellent quality service and well experienced customer oriented service personnel. More
by DANPANELLA
September 27, 2017
Quick fix I stopped by to have an interior panel of my car popped back into place. Mona called the service manager who came out to check my car & was able to fi I stopped by to have an interior panel of my car popped back into place. Mona called the service manager who came out to check my car & was able to fix it right away. More
by Jhaas859
September 27, 2017
Klaben EqualsFordService Klaben service has always been kind and helpful for me. Mona is always honest and friendly. She calms me when I get nervous and makes me feel comforta Klaben service has always been kind and helpful for me. Mona is always honest and friendly. She calms me when I get nervous and makes me feel comfortable. More
by Miss Diana
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