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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
June 26, 2018
I was in for an oil change I love my service writer Mona, and my salesman Michael Cooney they both take very good care of me. I love klaben ford Lincoln. I refer anyone I can I love my service writer Mona, and my salesman Michael Cooney they both take very good care of me. I love klaben ford Lincoln. I refer anyone I can to them. More
by RAISINRKS
Verified CustomerOther Employees Tagged: Joe French, Christine Klaben , Mike Cooney
June 25, 2018
Efficient,great communication on progress of car. Wonderful service from moment I brought car in for service for the very first time since I bought the vehicle. I especially appreciate that the mecha Wonderful service from moment I brought car in for service for the very first time since I bought the vehicle. I especially appreciate that the mechanics listened to me about my concerns and actually addressed them with professionalism. However I really would like to give a special shout out to them but do not know their names. Mgmt should consider placing names on website or identifying them differently so they can be appreciated. More
by garyblack1
June 24, 2018
Astonishingly clean, friendly, efficient, and professional Klaben Ford Lincoln is the best dealership and service center that I have encounter in the 60 years that I have owned cars. The staff are friendly an Klaben Ford Lincoln is the best dealership and service center that I have encounter in the 60 years that I have owned cars. The staff are friendly and professional. They carefully listen to you and go beyond what is expected. More
by PARLISCRIB
Other Employees Tagged: I have trouble remembering names.
June 24, 2018
Transmission woes In 2014 , I purchased a new Ford Focus which was not drivable after a few months due to a transmission design flaw which caused shuddering. The car sp In 2014 , I purchased a new Ford Focus which was not drivable after a few months due to a transmission design flaw which caused shuddering. The car spent more time at Klaben service center until I realized it would never be repaired. I traded it in 2015 and added $7000 to get another Focus which supposedly didn’t have the problem. Another transmission later and another visit to have the shuddering looked at and the problem persists. Even the rental Focus given to me at Enterprise was undrivable due to the shuddering .. I return tomorrow to the Klaben service center. for yet another visit. More
by MAKASPER
June 19, 2018
friendly, experienced team This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I a This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I am reassured that the replacement parts are correct and of the best quality. They are always willing to work with my schedule and to secure alternate transportation should I need it. The staff respectfully listens to my concerns and follows through on explaining the details of the problems to me. They treat my 2004 Taurus wagon with the same TLC and respect as they would a 2019 Lincoln! That's a class act! More
by MOOMABELL2
Other Employees Tagged: Joe French, Tom Alcorn, Sean Bradford , "Loretta" in billing/rental office is a super lady!
June 19, 2018
Everyone there is great but Mona is exceptional!!!!! This particular location always gives a warm welcome, explains everything in layman's terms so that the customer understands and does whatever it take This particular location always gives a warm welcome, explains everything in layman's terms so that the customer understands and does whatever it takes to satisfy the customer. Giving out loner cars is a huge help, especially for those of us that work, and shows the lengths they are willing to go to for extended courtesy. I cannot say enough about Mona Crooks who I look forward to seeing every trip! She is a great asset to your company and is very knowledgeable about her job. It is great to know this company appreciates women in such a male dominated field! Keep up the great work! More
by Ms. CBivins
Other Employees Tagged: Kyle Sott, The nice lady in the car rental office!
June 19, 2018
Pleased I was told that the service would take 2 hours, but there was 6 mechanics off so it was going to be longer. I was going to wait but my son could pick I was told that the service would take 2 hours, but there was 6 mechanics off so it was going to be longer. I was going to wait but my son could pick me up and it was done before the time quoted More
by hairalt@aol.com
June 15, 2018
Just Me and My Dealer Car dealerships/service departments sometimes get a bad rap. Those who are loud and negative get all the space while those of us who are satisfied nev Car dealerships/service departments sometimes get a bad rap. Those who are loud and negative get all the space while those of us who are satisfied never think to say anything. Well, I would like to thank Klaben Ford for all the service and personal help I have gotten. I have my new Lincoln because my salesman thought of me and knew it would be a good match for me. The service department has always taken care of my vehicles to my total satisfaction. This dealership is my car family. Thanks to all of you. More
by Gail
Other Employees Tagged: Joe French, Artie Gissinger, Jennifer Bowen , Mike Cooney
June 14, 2018
Always a pleasure! It is always a pleasure working with everyone in the service center. I trust them and know my car will be in the best of hands. It is always a pleasure working with everyone in the service center. I trust them and know my car will be in the best of hands. More
by walshbrf
Other Employees Tagged: Mike Brandvold, Christine Klaben , Doug Carter, Kenny King
June 09, 2018
A long term relationship with dealer Klaben ford has consistently provided excellent service. I recently purchased another focus from Klaben. My old focus had 190,000 miles. I attribute t Klaben ford has consistently provided excellent service. I recently purchased another focus from Klaben. My old focus had 190,000 miles. I attribute the high mileage to following the maintenance program and good advise from Joe French, my service advisor. Matt Moyer made the sale simple. Christine Klaben walked me through all the paperwork. Very happy with all their professionalism. Thank you!! More
by Steve
Other Employees Tagged: Joe French, Tom Alcorn, Christine Klaben , Matt Moyers
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