Mo Orozco

Envision Ford of Oxnard responded

I’m glad to hear you received excellent, efficient service and that your advisor was so helpful throughout the process. That’s exactly the experience we want for every customer. Thank you for trusting us with your vehicle — we look forward to serving you again!

Envision Ford of Oxnard responded

I’m glad to hear Alex made such a positive impression with his welcoming attitude and excellent customer service. His positivity and professionalism really shine through, and I’ll be sure to share your kind words with him. Thank you for recommending him and for choosing us!

Envision Ford of Oxnard responded

I’m glad to hear you had a great experience with our friendly staff and that your service was completed in a timely manner. That’s exactly the level of care and efficiency we strive to provide every customer. Thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

Thank you for the kind words about Grant — I’m glad to hear he went above and beyond to take care of you. I’ll be sure to share your feedback with him, as he truly is an important part of our team. I also want to acknowledge your concerns about wait times and the handling of rental vehicles during major repairs. Your feedback is important, and I’ll be reviewing these points with our service team to see where we can improve. We want every part of the process to reflect the same high standard of service that Grant delivered.

Envision Ford of Oxnard responded

I’m glad to hear you were happy with the service on your car, but I’m very sorry about your experience in our waiting area. The behavior you described from our associate service manager is unacceptable and does not reflect the level of professionalism we expect from our team. I appreciate you bringing this to my attention, and I will address it immediately to ensure it does not happen again. Thank you for your honest feedback and for giving us the opportunity to make things right.

Envision Ford of Oxnard responded

We truly appreciate your loyalty and the extra effort it takes to come to us instead of the location closer to your home. It means a lot to know our friendly, on-time, and communicative service keeps you coming back. Thank you for trusting our team — we’ll always work hard to make the drive worth it.

Envision Ford of Oxnard responded

Thank you for the kind words and for choosing Envision over the rest! We're thrilled to hear that Grant went above and beyond to keep you informed throughout the process. It means a lot to us that you value not just the service, but the experience. We truly appreciate your trust and loyalty!