Mo Muhsen

Zeigler lied about submitting a claim with our extended warranty and stated multiple times that the claim was denied only to learn from the extended warranty that they did NOT actually provide the pictures warranty and stated multiple times that the claim was denied only to learn from the extended warranty that they did NOT actually provide the pictures despite multiple requests. Therefore, the claim was never officially denied. The invoice also did not match what they told us over the phone. Also note, during the two weeks our car was there, we had to reach out for all of the updates. We were also told by Marco last minute that they ordered the wrong part and the correct one was more expensive than the original quote. We tried to get clarification on the invoice when picking up the car, but per usual, none of the service members were there to talk to us. Keep in mind, for two weeks we were told that Marco and Ellie were "tied up with customers" or had "just stepped out". We then went in person again to speak with the sales person who sold us the car in 2020. Marc acknowledged the red flags from everything we told him and proof we provided. He also let us know that we were never on the loaner list. Since we never received a loaner car that they promised, we incurred hundred of dollars in ride share costs. We were assured by Marc and another manager, in person, that they would "make it right". Weeks later and they still refuse to return our calls or email regarding this matter. We bought our car from here and have continued to get it serviced for almost 6 years now and this is how they treat their 'valued' customers. Shame on you - Marco, Ellie, and Zeigler team. The lack of accountability on your end speaks volumes. To any current or future customers: Review ALL invoices to ensure they match what they tell you on the phone or in person and ALWAYS ask for proof of denial for any claims. It is obvious they have done this before and have no shame. More

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Zeigler Chrysler Dodge Jeep RAM is the best! I had an exceptional experience and highly recommend them to anyone in the market for a new or used car. From the moment I stepped onto the lot, S I had an exceptional experience and highly recommend them to anyone in the market for a new or used car. From the moment I stepped onto the lot, Scott Czarnik was welcoming, attentive, and genuinely interested in helping me find the right vehicle for my needs, rather than just making a sale. He was incredibly knowledgeable about the entire inventory and patiently answered all my questions without any pressure. Would definitely come back here for any and all car needs! Thank you, Scott!!!! More

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I was very happy with this Dealership, Scotty and Tim helping me out being able to lower my payment and getting into a new vehicle. I highly recommend this dealership and their service was phenomenal. Wi helping me out being able to lower my payment and getting into a new vehicle. I highly recommend this dealership and their service was phenomenal. Will purchase more cars from this dealership. More

by MARBOGAST3232 Verified Customer Verified Customer

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They are Very knowledgeable and willing to work with you. Made the process very easy Made the process very easy More

by GRB91185 Verified Customer Verified Customer

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Fast and efficient service, very friendly staff. Bought my car there as well. Sales team is fantastic. Bought my car there as well. Sales team is fantastic. More

by VILLATORO_MARCO Verified Customer Verified Customer

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Knowledgeable, exceptional and made my whole transaction easy and comfortable. From sales, management and the service reps that I was introduced to, amazing. Thank you team! easy and comfortable. From sales, management and the service reps that I was introduced to, amazing. Thank you team! More

by Mohsenpropertiesinc Verified Customer Verified Customer

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