Marco Villatoro

Zeigler lied about submitting a claim with our extended warranty and stated multiple times that the claim was denied only to learn from the extended warranty that they did NOT actually provide the pictures warranty and stated multiple times that the claim was denied only to learn from the extended warranty that they did NOT actually provide the pictures despite multiple requests. Therefore, the claim was never officially denied. The invoice also did not match what they told us over the phone. Also note, during the two weeks our car was there, we had to reach out for all of the updates. We were also told by Marco last minute that they ordered the wrong part and the correct one was more expensive than the original quote. We tried to get clarification on the invoice when picking up the car, but per usual, none of the service members were there to talk to us. Keep in mind, for two weeks we were told that Marco and Ellie were "tied up with customers" or had "just stepped out". We then went in person again to speak with the sales person who sold us the car in 2020. Marc acknowledged the red flags from everything we told him and proof we provided. He also let us know that we were never on the loaner list. Since we never received a loaner car that they promised, we incurred hundred of dollars in ride share costs. We were assured by Marc and another manager, in person, that they would "make it right". Weeks later and they still refuse to return our calls or email regarding this matter. We bought our car from here and have continued to get it serviced for almost 6 years now and this is how they treat their 'valued' customers. Shame on you - Marco, Ellie, and Zeigler team. The lack of accountability on your end speaks volumes. To any current or future customers: Review ALL invoices to ensure they match what they tell you on the phone or in person and ALWAYS ask for proof of denial for any claims. It is obvious they have done this before and have no shame. More

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Great service. Very friendly. They explain everything to you. If you have any questions, they're happy to answer them for you Very friendly. They explain everything to you. If you have any questions, they're happy to answer them for you More

by jodison07 Verified Customer Verified Customer

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My experience with the service department at Zeigler Chrysler Dodge Jeep Ram of Schaumburg has been consistently unacceptable and reflects a systemic failure in customer service, internal communication, Chrysler Dodge Jeep Ram of Schaumburg has been consistently unacceptable and reflects a systemic failure in customer service, internal communication, and accountability. Despite leaving multiple voicemails, messages, and texts, the service department repeatedly failed to return my calls. Every interaction began with excuses rather than solutions, and there was a persistent pattern of staff talking over me instead of listening to the issues I was presenting or reviewing the documentation I provided regarding my service contracts. This lack of attention resulted in repeated misunderstandings and mistakes on my work orders. The internal communication within the service department is particularly concerning. I was instructed by the service manager to bring my vehicle in and was provided a loaner. However, it later became clear that this information was never communicated to the service advisor. As a result, my Ram 1500 sat untouched for an entire week. The advisor even acknowledged seeing my truck but made no attempt to follow up with the manager or with me. This demonstrates a clear disregard for customer time and vehicle priority. Commitments and promised completion dates were consistently missed, often without any proactive outreach or ownership. Instead, responsibility was deflected onto others, and I was repeatedly told how busy the department was—as if that justified the lack of follow through. My time was treated as secondary throughout the process. Compounding these issues, the service team repeatedly demonstrated a poor understanding of the coverage outlined in my service contracts. Even after providing the appropriate documents, I was met with arguments about unrelated contract exclusions rather than a review of the specific coverage applicable to my vehicle. This led to delays, unnecessary visits, and missed opportunities to have work covered when it should have been. This is not my first negative experience with this dealership’s service department. Several years ago, they dismissed an engine issue despite my providing technical service bulletins that matched the symptoms exactly. Another dealership later confirmed that the issue was not normal and should have been repaired under the factory warranty. When escalated, Ram customer service determined that Zeigler should have performed the repair originally. Even then, their first attempt at the repair resulted in an oil leak, requiring a second visit. After multiple opportunities and countless hours wasted, it is evident that this service department does not demonstrate the professionalism, competence, or customer respect that should be expected from a dealership representing the Chrysler, Dodge, Jeep, and Ram brands. I strongly caution others against relying on Zeigler CDJR of Schaumburg for service. My experience reflects a department that prioritizes excuses over action, deflects responsibility, and lacks the basic communication practices required to serve customers effectively. More

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Always it’s great service. . 👍🏻 Good respect for the customer And resolve all the problems existing.. thanks . 👍🏻 Good respect for the customer And resolve all the problems existing.. thanks More

by Rodolfo Infante Verified Customer Verified Customer

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Got a recall notification, they need to order the part so I can have it fixed. Waiting I can have it fixed. Waiting More

by Norb Verified Customer Verified Customer

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Needed new headlight bulb they fixed it under $100 cheers and good night bam bam and good night bam bam More

by t2sf Verified Customer Verified Customer

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Great service great group of guys that are welling to help no matter the situation to satisfy their customers. Im always happy to be there knowing that my car will be fixed on time. help no matter the situation to satisfy their customers. Im always happy to be there knowing that my car will be fixed on time. More

by Ahmad sheikh Verified Customer Verified Customer

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I had my New car in for scratches to be repainted that they promised to fix. I had to bring my car twice for this cause the first time they threw paint on top and left the paint chunky so it was not a smo they promised to fix. I had to bring my car twice for this cause the first time they threw paint on top and left the paint chunky so it was not a smooth finish looked like a melted crayon over the scratches so the second time they sent my car to a body shop put 100 miles on my car used my gas without replenishing it, but the biggest thing that has me the most mad was they drove my car on the tollway without and I pass and I got blindsided in the mail with a toll violation of $17.20. I have reached out to the service department left a voicemail for the manager. He is not returning my calls. I have no answer on how they are going to pay this because I don’t think I should have to pay for something they did. This whole violation will go against my license. I know the dealership has I passes that they use on cars. When I had a loaner car, I had to sign if I used it on the tollway I would pay for my own tolls, and I would replenish the gas and return the car with the same amount that they had given it to me, it should fall suit that they would treat the customer‘s car the same way. This is the third car I have bought from this dealership You would think they would treat a return customer with appreciation. I do not trust the service department after what they have done to me and I’m still sitting here with told violations unpaid that they Caused my license plates to get because they drove my car on the tollway without a toll pass. It is not right. More

by VD92 Verified Customer Verified Customer

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Great location and helpful staff, knowledge showed how good the business was, and overall a great experience. good the business was, and overall a great experience. More

by none28 Verified Customer Verified Customer

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Very clean and pleasant atmosphere to get your car serviced. Thanks for handling my vehicle. serviced. Thanks for handling my vehicle. More

by RONDAPOINTER81 Verified Customer Verified Customer

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