Marc Keenan

Zeigler lied about submitting a claim with our extended warranty and stated multiple times that the claim was denied only to learn from the extended warranty that they did NOT actually provide the pictures warranty and stated multiple times that the claim was denied only to learn from the extended warranty that they did NOT actually provide the pictures despite multiple requests. Therefore, the claim was never officially denied. The invoice also did not match what they told us over the phone. Also note, during the two weeks our car was there, we had to reach out for all of the updates. We were also told by Marco last minute that they ordered the wrong part and the correct one was more expensive than the original quote. We tried to get clarification on the invoice when picking up the car, but per usual, none of the service members were there to talk to us. Keep in mind, for two weeks we were told that Marco and Ellie were "tied up with customers" or had "just stepped out". We then went in person again to speak with the sales person who sold us the car in 2020. Marc acknowledged the red flags from everything we told him and proof we provided. He also let us know that we were never on the loaner list. Since we never received a loaner car that they promised, we incurred hundred of dollars in ride share costs. We were assured by Marc and another manager, in person, that they would "make it right". Weeks later and they still refuse to return our calls or email regarding this matter. We bought our car from here and have continued to get it serviced for almost 6 years now and this is how they treat their 'valued' customers. Shame on you - Marco, Ellie, and Zeigler team. The lack of accountability on your end speaks volumes. To any current or future customers: Review ALL invoices to ensure they match what they tell you on the phone or in person and ALWAYS ask for proof of denial for any claims. It is obvious they have done this before and have no shame. More

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This is the second vehicle I purchased from this location. I will continue to purchase vehicles from Marc and the Zeigler team. location. I will continue to purchase vehicles from Marc and the Zeigler team. More

by KEVINM22 Verified Customer Verified Customer

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My Experience with Scotty was nothing short of amazing. He Worked to get me the deal I wanted That made sense. Thank you all!!!!! He Worked to get me the deal I wanted That made sense. Thank you all!!!!! More

by LEVINE.AVI.Z Verified Customer Verified Customer

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This dealership is AWESOME! !! I always receive 5 star service from the staff! Marco and his team are dedicated, friendly and professional. !! I always receive 5 star service from the staff! Marco and his team are dedicated, friendly and professional. More

by MM Verified Customer Verified Customer

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This is my second time buying a Jeep from Zeigler Jeep. Lanny was my sales professional and was so thrilled that he got me exactly the Jeep I wanted. I highly recommend him and this dealership. I would go Lanny was my sales professional and was so thrilled that he got me exactly the Jeep I wanted. I highly recommend him and this dealership. I would go to any other! The staff is friendly and so helpful with answering all questions. More

by crazy_mama1029 Verified Customer Verified Customer

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Mark was great, pricing was great, the whole sales and finance team was great. Service department is great. All around excellent experience finance team was great. Service department is great. All around excellent experience More

by Walshmatt90 Verified Customer Verified Customer

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They take care of the customers. I'm truly happy. Let me get in what I want to say. Thank you, guys. Mike jones thank you I'm truly happy. Let me get in what I want to say. Thank you, guys. Mike jones thank you More

by STEVENGRIFFIN121 Verified Customer Verified Customer

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This is my second car purchase from them. It was pretty simple and the haggling wasn’t too bad so they will get a shot on my next car. It was pretty simple and the haggling wasn’t too bad so they will get a shot on my next car. More

by User-bf49838cbd Verified Customer Verified Customer

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Everything was very easy. They were very helpful. Great experience. I would recommend them to a friend. They were very helpful. Great experience. I would recommend them to a friend. More

by mrbecker90 Verified Customer Verified Customer

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Great experience. Courteous, helpful, and knowledgeable. Overall it was a smooth procedure. Helpful after the purchase as well Courteous, helpful, and knowledgeable. Overall it was a smooth procedure. Helpful after the purchase as well More

by AGOMEZPAZ76 Verified Customer Verified Customer

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