Curt Barnes

Zeigler lied about submitting a claim with our extended warranty and stated multiple times that the claim was denied only to learn from the extended warranty that they did NOT actually provide the pictures warranty and stated multiple times that the claim was denied only to learn from the extended warranty that they did NOT actually provide the pictures despite multiple requests. Therefore, the claim was never officially denied. The invoice also did not match what they told us over the phone. Also note, during the two weeks our car was there, we had to reach out for all of the updates. We were also told by Marco last minute that they ordered the wrong part and the correct one was more expensive than the original quote. We tried to get clarification on the invoice when picking up the car, but per usual, none of the service members were there to talk to us. Keep in mind, for two weeks we were told that Marco and Ellie were "tied up with customers" or had "just stepped out". We then went in person again to speak with the sales person who sold us the car in 2020. Marc acknowledged the red flags from everything we told him and proof we provided. He also let us know that we were never on the loaner list. Since we never received a loaner car that they promised, we incurred hundred of dollars in ride share costs. We were assured by Marc and another manager, in person, that they would "make it right". Weeks later and they still refuse to return our calls or email regarding this matter. We bought our car from here and have continued to get it serviced for almost 6 years now and this is how they treat their 'valued' customers. Shame on you - Marco, Ellie, and Zeigler team. The lack of accountability on your end speaks volumes. To any current or future customers: Review ALL invoices to ensure they match what they tell you on the phone or in person and ALWAYS ask for proof of denial for any claims. It is obvious they have done this before and have no shame. More

Report | Print

Great service. Very friendly. They explain everything to you. If you have any questions, they're happy to answer them for you Very friendly. They explain everything to you. If you have any questions, they're happy to answer them for you More

by jodison07 Verified Customer Verified Customer

Report | Print

Always it’s great service. . 👍🏻 Good respect for the customer And resolve all the problems existing.. thanks . 👍🏻 Good respect for the customer And resolve all the problems existing.. thanks More

by Rodolfo Infante Verified Customer Verified Customer

Report | Print

Got a recall notification, they need to order the part so I can have it fixed. Waiting I can have it fixed. Waiting More

by Norb Verified Customer Verified Customer

Report | Print

This is the second vehicle I purchased from this location. I will continue to purchase vehicles from Marc and the Zeigler team. location. I will continue to purchase vehicles from Marc and the Zeigler team. More

by KEVINM22 Verified Customer Verified Customer

Report | Print

Needed new headlight bulb they fixed it under $100 cheers and good night bam bam and good night bam bam More

by t2sf Verified Customer Verified Customer

Report | Print

Both service and sales work with us in a professional and fair manner meeting our concerns and expectations fair manner meeting our concerns and expectations More

by WILLIAMFCHRISTIAN Verified Customer Verified Customer

Report | Print

Great service great group of guys that are welling to help no matter the situation to satisfy their customers. Im always happy to be there knowing that my car will be fixed on time. help no matter the situation to satisfy their customers. Im always happy to be there knowing that my car will be fixed on time. More

by Ahmad sheikh Verified Customer Verified Customer

Report | Print

Very clean and pleasant atmosphere to get your car serviced. Thanks for handling my vehicle. serviced. Thanks for handling my vehicle. More

by RONDAPOINTER81 Verified Customer Verified Customer

Report | Print

They Fixed my van quickly and it was ready for me in the same day! same day! More

by PAMELA300972 Verified Customer Verified Customer

Report | Print