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Mirena Napier

Overview Reviews (402) Inventory (257)

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Mirena Napier

Mirena Napier | Page 39

Service Advisor

Hyundai of St Augustine

1111 Marketplace Dr.
St. Augustine, FL 32084

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4.9

402 Reviews

Overview Reviews (402) Inventory (257)

4.9

402 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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402 Reviews of Mirena Napier

March 29, 2024

Dealership Rating

Employee Rating

Took care of issue day after calling w problem Was good experience Impressed with new facility experience Impressed with new facility More

by carolmac42

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mirena Napier

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March 28, 2024

Dealership Rating

Employee Rating

I brought my vehicle in for an oil change, tire rotation and regular check up. It always takes too long for an oil change, but I know this in advance. We were early for the appointment, and wound up being a and regular check up. It always takes too long for an oil change, but I know this in advance. We were early for the appointment, and wound up being at the dealership for about an hour and a half. The distance from my home is a bit farther away, so that's why I was early. I wasn't sure how much longer the ride would be. The new building is quite nice, and the chairs in the waiting area are comfortable. The showroom is spacious and it was nice to see Randy, my original salesman for the 2016 Santa Fe Sport! More

by MBODY17

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mirena Napier

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Mar 28, 2024 -

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. We will continue to work harder and smarter everyday to improve the guest experience. We sincerely appreciate your loyalty over the years to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 27, 2024

Dealership Rating

Employee Rating

Mirena Napier is an outstanding service representative who always takes care of my vehicle needs in a professional and timely manner. The new location is fantastic. who always takes care of my vehicle needs in a professional and timely manner. The new location is fantastic. More

by tbhulka

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 28, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. I am so glad to hear you enjoy working with Mirena, she is a valuable member of our team. We appreciate your patience and understanding as we were under construction of our new facility to better serve our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 26, 2024

Dealership Rating

Employee Rating

John is GREAT driver and person,, always puts a smile on my face, he has a great attitude my face, he has a great attitude More

by Hak1049

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tunde O'Connor, John Stephens

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Mar 26, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. I am glad to hear you enjoy spending time with John, he is a valuable member of our team. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 23, 2024

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Employee Rating

much longer drive. . busier area waiting too long with an appointment for an oil change . busier area waiting too long with an appointment for an oil change More

by DERPLA115

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 24, 2024 -

Hyundai of St Augustine responded

My sincere apologies that your wait time was longer than expected. I appreciate you bringing this to my attention so that may team and I may review our processes and find ways to be more efficient. Our goal at Hyundai of St. Augustine is to work harder and smarter everyday to improve the experience for our valued guests such as your self. I sincerely appreciate your understanding as we grow as an organization. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

Mar 24, 2024 -

Hyundai of St Augustine responded

My sincere apologies for the level of service you received from our team. That wait time is unacceptable and not in line with our company policies and procedures. We appreciate you providing this valuable feedback so that my team and I may review where the breakdown in our processes took place and how we can prevent this from happening in the future. We strive to continuously improve on a daily basis to better serve our valued guests. We appreciate your understanding as we grow as an organization. While it doesn't excuse the poor service you received, I would like to issue you an online gift card as a gesture of goodwill. What would be the best email address to send your gift card to and what is the first and last name you would like on the card (this is a private response and will not be seen by the public.) Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 22, 2024

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Employee Rating

It took a couple tries figuring out what was actually wrong with my car but all in all, they went over every possibility and it seems we found the issue and it’s been fixed. The staff at Hyundai St.Augus wrong with my car but all in all, they went over every possibility and it seems we found the issue and it’s been fixed. The staff at Hyundai St.Augustine are pleasant. More

by shannonhays94

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sylvester Moore, John Stephens , Coben Balch, Madison Frickenstein

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Mar 22, 2024 -

Hyundai of St Augustine responded

Thank you for the 5 star rating. I am glad to hear that the team was able to address your concerns, although we apologize it took longer than expected to diagnose your vehicle. We will work continuously everyday to improve our organization in everyway to better serve our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 21, 2024

Dealership Rating

Employee Rating

Excellent customer service and overall fair prices on repairs I would purchase another Hyundai from this dealership in the future. repairs I would purchase another Hyundai from this dealership in the future. More

by meshields1013

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mirena Napier

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March 19, 2024

Dealership Rating

Employee Rating

Nice dealership with very friendly folks. One of the few that listens to customers concerns without being condescending. One of the few that listens to customers concerns without being condescending. More

by cmbvnp

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Juan Castellano

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Mar 19, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. We will continue to work harder and smarter everyday to improve as an organization and provide exceptional service to our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 18, 2024

Dealership Rating

Employee Rating

Excellent job clean environment friendly staff pleasant .no waiting period I would recommend hyundia to anyone. .no waiting period I would recommend hyundia to anyone. More

by MALISSIE1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sylvester Moore, John Stephens , Leon levitt

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Mar 18, 2024 -

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. My team and I will continue to work smarter everyday to provide exceptional service to our valued guests such as yourself. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 17, 2024

Dealership Rating

Employee Rating

Loving the new location and all the upgrades! Congrats to an amazing team!! I feel spoiled with such professionalism from my service advisor Justin. Congrats to an amazing team!! I feel spoiled with such professionalism from my service advisor Justin. More

by SURIEL.PERALTA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sylvester Moore, Tunde O'Connor, Justin Spurlock , Madison Frickenstein

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Mar 17, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. I am glad to hear you enjoy working with Justin, he is a valuable member of our team. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

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