Mike Waddle | Page 17

I came in for an oil change and was treated like a regular, even like a family member. Employee Mike Waddle explained everything to me step by step and made the process incredibly easy. regular, even like a family member. Employee Mike Waddle explained everything to me step by step and made the process incredibly easy. More

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Mike kept me up to date throughout the repair process and informed me of issues and costs before proceeding. Very satisfied informed me of issues and costs before proceeding. Very satisfied More

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Good thing I kept the business cards of those I worked with, or I might not have remembered all their names. First, I was greeted by John Guido “Jr” he was greeting people in the show room. The facility with, or I might not have remembered all their names. First, I was greeted by John Guido “Jr” he was greeting people in the show room. The facility was clean and modern! Next met with John Rodriguez to apologize for canceling my Maverick order he was the most approachable manager! I explained to him my current journey in life was more aligned with the “Explorer”. Elliott helped me with the entire process and was great at walking me through everything, especially going over the vehicle! Next I met a guy named Joe, I explained to him I was paying cash, must’ve been a mixup thought I was financing ( very happy nice guy however) . Anyway, it all worked out as I met a new friend named Teddy who completed all the final paperwork in a very fast manner! I purchased a lot of great products and warranty from Teddy! I am very satisfied and would recommend this dealer to all! Give them a chance and you will be thankful and grateful you did as I know I was!!! More

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A great service department is of utmost importance. It can make or break-- or be the primary reason for a long-term customer relationship. AH Ford understands that, and the Service Department does not It can make or break-- or be the primary reason for a long-term customer relationship. AH Ford understands that, and the Service Department does not disappoint. This is the ongoing linkage to the customer! More

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Another great experience at Arlington Heights Ford. Had a 7 AM appointment for my 2019 F250. Was taken into the garage and written up promptly at 7 AM by the service manager. Waited for my vehicle i Had a 7 AM appointment for my 2019 F250. Was taken into the garage and written up promptly at 7 AM by the service manager. Waited for my vehicle in the very nice customer lounge. They did the oil change and a multi-point inspection of the vehicle. I was greeted by Mike in the lounge with my keys and taken to the cashier to check out. Total time spent was less than an hour. Mike was very professional and very friendly. The cashier was also very polite and very friendly. All in all a great start to my very busy day. AH Ford had been our "go to" dealer for over 10 years now and we will continue to do business with them as long as we own a vehicle. More

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You guys are outstanding, as always! Thank you for the good service. Kevin Campbell. Ken Campbell Thank you for the good service. Kevin Campbell. Ken Campbell More

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I just want to say Jerry your Service Manager runs the greatest shop. I been coming here since 2001, and always had the most professional service. Everyone is so nice. They do whatever it takes to make su greatest shop. I been coming here since 2001, and always had the most professional service. Everyone is so nice. They do whatever it takes to make sure I have the best service. I listen how Jerry runs your shop, and I feel the reason the staff is that good is because of his leadership. I have listened to see how he talks to your service writers and to the mechanics with great respect. I also run a service department for a living in a different type of venue and I know how challenging it must be, because you will always have a few customers who are unhappy no mater what you do. I will tell you this, I could only imagine for these employees that come in day in and day out this crew works hard. Since I am a manager I listen to other situations and around me when I am there in your shop and every customer is treated special, with detailed explanations about their service. I rated below with the people that I have seen in person. If I could remember the people I spoke with on the phone they were also very professional and would rate them five stars. So what I am trying to say is Jerry and crew..... Thank you!! More

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Myself, family and friends, have purchased 15 vehicles in over the past 15 years there. Everyone there is the best Junior, Lonnie, Sam Jerry and the entire service team over the past 15 years there. Everyone there is the best Junior, Lonnie, Sam Jerry and the entire service team More

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Mike Waddle always does a great job. Explains what needs to be done and explains why - and if there are options. Overall service experience is great. Quick and reliable. Nice clean o Explains what needs to be done and explains why - and if there are options. Overall service experience is great. Quick and reliable. Nice clean offices and waiting area. More

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Mike Waddle was very courteous and professional in addressing my service request and additional recommended services. Estimated time of completion and price were both pretty accurate upon completion. addressing my service request and additional recommended services. Estimated time of completion and price were both pretty accurate upon completion. More

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