Mike Porter | Page 4

My 2024 CRV hybrid hit 10k miles yesterday and I was able to get an appointment today for routine maintenance. The service advisor (Aaron) told me I had complimentary oil and tire rotation, but also a rear d to get an appointment today for routine maintenance. The service advisor (Aaron) told me I had complimentary oil and tire rotation, but also a rear differential fluid replacement. That service is $130 and I was told if I did not do it, Honda could void any repairs if my cars transmission were to start having issues. They would see I declined this service and therefore not honor the manufacturers warranty. Funny thing is, I have 2 friends who own the same exact car. Same year, same model CRV Sport Hybrid. They also got their cars at Norm Reeves and also got their first service there too. I was informed by BOTH That NO differential fluid replacement was brought up. That they weren't told it was a must. It was not brought up whatsoever. So why does my same year, same model car @ 10,000 miles needs to have service done at a cost of $130?? Mind you the car was done and I still had to wait 45mns since no one tells you where to go and what to do. I get it's a busy Saturday, but it's a bit chaotic. First and last time I get my car serviced here. Same for my friends. I feel a like I was kind of upsold for a service my new car didn't need. Especially a brand new car. If the metal shavings were an issue (like in Toyota's, who has had to do a massive recall) in the Hondas why doesn't the manufacturer cover this service?? And More-so why didn't Honda make the owners aware?Again, big IF. Thank you for losing my business. More

by cubasmiguelzre323 Verified Customer Verified Customer

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I am always very happy with their service and customer service! Thank you for always taking care of me and my family. service! Thank you for always taking care of me and my family. More

by chavez_leslie Verified Customer Verified Customer

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After visiting two other Honda dealerships I decided to give Cerritos a call. Mike P. was great! he helped me over the phone and we came in to see him. He was attentive and friendly; we did not feel pressu give Cerritos a call. Mike P. was great! he helped me over the phone and we came in to see him. He was attentive and friendly; we did not feel pressured to make the purchase and I walked away with the car that I really wanted. His manager Ray also assisted to get us the best deal. We will definitely be coming back! More

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Norm Reeves is like Family. We’ve been going there for 30plus years. Our kids now go there. Trusted and dependable. We are lifelong customers. We’ve been going there for 30plus years. Our kids now go there. Trusted and dependable. We are lifelong customers. More

by campas13 Verified Customer Verified Customer

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Sales staff attentive, service staff through. Wait area comfortable and charging stations available for clients Wait area comfortable and charging stations available for clients More

by komakitduane Verified Customer Verified Customer

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devon made the process of getting my car so easy! he was great and made everything a smooth experience. he was great and made everything a smooth experience. More

by rebecca jimenez Verified Customer Verified Customer

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Fair understanding however I did not receive a hard copy of my contract which I feel is a little understating my deal to be of who I am but I will trust Honda finance dept. of my contract which I feel is a little understating my deal to be of who I am but I will trust Honda finance dept. More

by cassey.collins01 Verified Customer Verified Customer

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They made it easy, no haggling, just listened to what I wanted! I felt they were on my side, it was a very pleasant experience! wanted! I felt they were on my side, it was a very pleasant experience! More

by laura pallas Verified Customer Verified Customer

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After I spent over 4 months looking at cars from different Norm Reeves dealers . In Santa Ana,Irvine...the sales people made me feel like I was wasting their time...I called Norm Reeves Honda of C different Norm Reeves dealers . In Santa Ana,Irvine...the sales people made me feel like I was wasting their time...I called Norm Reeves Honda of Cerritos and Mr Porter picked up the phone. I spoke to him and there was No pressure sales tactics. Mr Porter is a true professional. We texted each other for two weeks before we met. He was responsive and provided all the information that I requested. I drove to Norm Reeves Honda of Cerritos dealership unannounced. Texted Mr Porter from my car and we looked at the Honda Odyssey that I was interested in and we made a deal... Mr Porter made it very easy. Mr Ramzi Mahmoud took care of the finance. He was honest and straightforward no bull... I would highly recommend this Dealership and these two Gentlemen in a heartbeat. Thank you Joe Torres Tustin CA More

by Jose Torres Verified Customer Verified Customer

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my first experience with Ignacio and Shawn was not pleasant, however Paul in customer service and Phil were amazing to me. Mike was a sweetheart too. pleasant, however Paul in customer service and Phil were amazing to me. Mike was a sweetheart too. More

by kmaraiza98 Verified Customer Verified Customer

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