Mike Niedzwiecki

This is the new benchmark! The entire team that I worked with did an amazing job of handling all aspects of this transaction. I couldn't be more satisfied with my purchase or The entire team that I worked with did an amazing job of handling all aspects of this transaction. I couldn't be more satisfied with my purchase or my decision to purchase from Nez (good luck finding something he doesn't know about these amazing, complicated vehicles) and his colleagues. Dirk was able to quickly understand what I already knew, and what I didn't about the operation of all of the new interfaces and systems. He was really fun to spend time with. Alan and Nez perfectly navigated one or two potential pitfalls (not expected when buying a used vehicle) with resolutions that were fair to both parties. The whole process was fast, fair, and fun. I sincerely enjoyed it all the way through. I have scheduled my first service with BMW of Westlake and now look forward to that. Thank you Nez, Dirk, Alan and Mike! Customer service is alive and is thriving at BMW of Westlake! Congratulations to the ownership and management teams there, they really have created an outstanding environment and have retained employees who make buying fabulous luxury vehicles enjoyable! More

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Exceeded my expectations. I live in Texas and located the specific car I was looking for through a web search. My initial and subsequent communications were with Jerry Mancini I live in Texas and located the specific car I was looking for through a web search. My initial and subsequent communications were with Jerry Mancini both on the phone and through emails. The entire purchasing process was flawless. Jerry kept me updated daily. I flew out to the dealership and the car was all prepped and ready for me. I had such great personal service from everyone I came in contact with. Jerry, Mike in finance, Robert the New Car Manager and Dirk the Genius (he really is when it comes to BMW’s) that I wish I lived close to this dealership just to continue the great experience I had. For my next BMW I’m going to call on Westlake. It’s 1,500 miles from me but the people really make the difference and it’s worth the trip. Well maybe when it’s a little warmer. More

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Since I walk in and talk to Tony about a potential car purchase, and all the way until we signed papers and drove away, everything was smooth, professional, everybody involved in the sale was very pleasan purchase, and all the way until we signed papers and drove away, everything was smooth, professional, everybody involved in the sale was very pleasant and and joy to work with. More

by CZZOO1 Verified Customer Verified Customer

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Kenneth met us shortly after walking in the door when most of the other salespeople seemed uninterested or busy. He gave us the information that we were looking for, helped us decides what options we wan most of the other salespeople seemed uninterested or busy. He gave us the information that we were looking for, helped us decides what options we wanted on our X1, and made the overall sales process simple and stress-free. I would definitely recommend him and BMW of Westlake to anyone who is looking for a straightforward car buying experience. The only drawback I saw was with the building itself. Full floor-to-ceiling windows on a south-facing building look nice, but the sun is a menace and prevents workers and customers alike from being able to see what’s between them and the doors. The owners make more than enough money to get some shades for the window. Get it done. More

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No pressure sales. Great car selections. Everyone at the dealership treated me with smiles and very polite. Great car selections. Everyone at the dealership treated me with smiles and very polite. More

by SRACECIC Verified Customer Verified Customer

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Tony and the team at BMW Westlake were amazing! First BMW purchase and they were helpful without being over bearing or pushy and allowed me to make educated decisions I felt comfortable with. First BMW purchase and they were helpful without being over bearing or pushy and allowed me to make educated decisions I felt comfortable with. More

by JOSHUA_L_MOORE Verified Customer Verified Customer

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Easy to deal with. Good support for out of state purchase salesman and finance manager were good to work with. Good support for out of state purchase salesman and finance manager were good to work with. More

by RARODERICK10 Verified Customer Verified Customer

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It was a great experience. Staff and sales extremely professional and knowledgeable. Very pleasant buying experience. Staff and sales extremely professional and knowledgeable. Very pleasant buying experience. More

by JIMUVA Verified Customer Verified Customer

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Professional, respectful, kind, helpful, informed. The staff was all of the above. Tony, my sales associate, was so helpful and would answer all my questions completely. If he was unsure about somethi The staff was all of the above. Tony, my sales associate, was so helpful and would answer all my questions completely. If he was unsure about something, he would find out the answer from someone on the team. They all made it clear that they are available anytime I had a question in the future. Nice people. More

by JWELCH4547 Verified Customer Verified Customer

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The entire experience at BMW Westlake exceeded expectations. The staff, from Sales to Technology, Finance and Administration (title/tag) was highly professional and knowledgeable. They were prom expectations. The staff, from Sales to Technology, Finance and Administration (title/tag) was highly professional and knowledgeable. They were prompt and proactive in their communications and respectful of my time while ensuring that I received the vehicle that I was seeking. Their approach is the reason that this was the second vehicle acquired through BMW Westlake. More

by MJANTZEN Verified Customer Verified Customer

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