Mike Matthews
Mike Matthews at Biggers Chevrolet

Mike Matthews

Assistant Service Manager

Biggers Chevrolet

1385 East Chicago Street
Elgin, IL 60120

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4.9
23 Reviews

Dealership Experience

4 yrs, 11 mos

4.9

23 Reviews

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23 Reviews of Mike Matthews

March 14, 2026

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Employee Rating

great and friendly service Mike understood my problem with my 2025 Equinox and due a diagnostics on the vehicle. They found some issues and reinstalled the software which fixed the problem. In closing More

by rtk7049
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Coke Lafollette

Mar 19, 2026

Biggers Chevrolet responded

Thank you for the great review! We’re glad to hear Mike took the time to understand your concern and that our team was able to diagnose and resolve the issue with your 2025 Equinox. We truly appreciate your recommendation and your trust in our service department. We’ll be sure to share your kind words with Mike and the team! Thanks again, The Biggers Chevy Team 🚗

March 13, 2026

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Knowledgeable and efficient. I am beyond happy with the service done on my vehicle. The complementary shuttle service is a plus. More

by carolina777sofia
Service Price Transparency
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Recommend Dealer
Yes
Mar 19, 2026

Biggers Chevrolet responded

Thank you for the wonderful review! We’re so glad to hear you were happy with the knowledgeable and efficient service on your vehicle. It’s great to know the complimentary shuttle made your experience even better. We’ll be sure to share your kind words with Mike—he’ll really appreciate it! Thanks again, The Biggers Chevy Team 🚗

March 10, 2026

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Entire staff was provided top tier service and got me in and out as promise More

by dellas63
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Recommend Dealer
Yes
Mar 11, 2026

Biggers Chevrolet responded

We’re glad to hear that our team provided top-tier service and that everything was completed as promised while getting you in and out quickly. Delivering efficient and reliable service is exactly what we strive for at Biggers Chevrolet. We truly appreciate you recognizing so many members of our team, including Roger, Mike D., Mike M., Brian, Yari, Rebecca, Jill, and Dan. It takes a strong team effort to create experiences like the one you described, and we’ll be sure to share your kind feedback with them. Thank you for choosing Biggers Chevrolet. We look forward to assisting you again at your next visit! 🚗🔧

February 25, 2026

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Excellent service, extremely friendly, probably the most knowledgeable dealership I have been to in the last 15 years. And very fair pricing. I always feel like they have my best interest. More

by brianjarosch
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Recommend Dealer
Yes
Mar 09, 2026

Biggers Chevrolet responded

Hi Brian, thank you for the incredible review! ⭐ We’re honored to hear that you consider Biggers Chevrolet one of the most knowledgeable dealerships you’ve visited in the last 15 years. Providing friendly, honest service and fair pricing while always keeping our customers’ best interests in mind is exactly what we strive for every day. We also appreciate you recognizing so many members of our team, including Jim, Roger, Mike D., Mike M., Brian, Yari, Rich, Jill, Russell, and Dan. It truly takes a dedicated group working together to deliver the kind of experience you described, and we’ll be sure to share your kind feedback with them. Thank you for trusting Biggers Chevrolet with your vehicle. We truly appreciate your support and look forward to seeing you again at your next visit! 🚗🔧

February 02, 2026

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Great service! Great staff. I called the service department when a light came on in my car. They were able to get me in for an appointment right away. I took my veh More

by Mamaofaph
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Recommend Dealer
Yes
Feb 04, 2026

Biggers Chevrolet responded

Thank you so much for the amazing feedback! We're thrilled to hear that your experience with our service team — including Jose, Jennifer, Mike, and Rebecca — was smooth, timely, and well-communicated from start to finish. Providing a loaner and keeping you updated every step of the way is just part of how we aim to make things as convenient as possible. We truly appreciate your recommendation and look forward to helping you again at Biggers Chevy!

January 25, 2026

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As usual, vehicle goes in with a problem or problems, they’re addressed and corrected. Brian kept me updated with progress along the way, and another call upon completion. Thoroughly pleased with Brian, More

by dmoshis
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Recommend Dealer
Yes
Jan 26, 2026

Biggers Chevrolet responded

Thank you so much for the 5-star review and for your continued trust in our service team. We’re glad to hear that Brian kept you informed throughout the process and that your vehicle concerns were addressed promptly and thoroughly. We truly appreciate your kind words about our service department and the Jerry Biggers dealership as a whole. Thanks again for choosing Biggers Chevrolet — we look forward to serving you whenever you need us!

January 21, 2026

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Great service and no over charging. Very pleasant !! I will return in the future as this is my only vehicle More

by carter1379
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Recommend Dealer
Yes
Jan 23, 2026

Biggers Chevrolet responded

Thank you for the kind words! We’re so glad to hear that Mike and our service team provided you with great care, honest pricing, and a pleasant experience. It means a lot to know you trust us with your only vehicle—we’ll always be here to keep it running smoothly. Looking forward to seeing you again in the future! 🚘👍

January 21, 2026

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Everything went smooth my car was done quickly my service agent was respectful and friendly. More

by pas358
Service Price Transparency
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Recommend Dealer
Yes
Jan 23, 2026

Biggers Chevrolet responded

Thank you for the great feedback! We're happy to hear everything went smoothly and that Mike provided respectful, friendly service. Getting you back on the road quickly and confidently is always our goal. We truly appreciate your trust in Biggers Chevy and look forward to your next visit! 🚗🔧

January 05, 2026

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Everything & everyone was great. I was totally satisfied. Brian is a great service & person . I plan to stick with him. Also, I think your mechanics are very knowledgable, and so is More

by JMYMACK1949
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Recommend Dealer
Yes

Other Employees Tagged: Coke Lafollette, Brian Pena , None

Jan 05, 2026

Biggers Chevrolet responded

Thank you so much for the kind words and wonderful review! We're thrilled to hear that your experience with us was so positive and that Brian Pena made such a great impression — he's truly dedicated to taking care of our customers. We'll be sure to pass along your compliments to him and our skilled technicians as well. Your trust and loyalty mean a lot to us, and we’re honored to have you as part of the Biggers Chevy family. We look forward to seeing you again! — The Biggers Chevy Team

January 01, 2026

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I made an appointment for an oil change, and they had me on my way in less than a hour. More

by kc9vfx
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roger Gutierrez

Jan 04, 2026

Biggers Chevrolet responded

Thank you for the great review! We're happy to hear your oil change was quick and efficient—just the way it should be. Roger, Mike, and the rest of our service team work hard to keep things running smoothly and on time. We appreciate your trust in Biggers Chevy and look forward to helping you again at your next visit!

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