Russell Shores
Russell Shores at Biggers Chevrolet

Russell Shores

Finance Manager

Biggers Chevrolet

1385 East Chicago Street
Elgin, IL 60120

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4.9
19 Reviews
4.9

19 Reviews

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19 Reviews of Russell Shores

August 05, 2026

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Employee Rating

We were looking for a new used vehicle for the wife. The online ad listed one for $5K below KBB, and it checked all the boxes. We called and spoke with Fredy Cruz. He emailed us all the information they More

by REDBRAID
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Fredy Cruz Sale Dept.

Aug 05, 2026

Biggers Chevrolet responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Fredy Cruz and Russell helped make your vehicle purchase such a positive and enjoyable process. We’re glad the vehicle lived up to your expectations and that Fredy provided the information and support you needed to feel confident in your decision. It’s also great to hear that Russell made the financing process straightforward, informative, and comfortable. We appreciate your recommendation and your trust in Biggers Chevrolet. Congratulations on your new vehicle, and we hope you and your wife enjoy it for many miles to come!

August 02, 2026

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Wanting a color outside the dull black, white or grey, the car and color I wanted was available More

by Debra
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jose Velasquez, Diego Montes

Aug 04, 2026

Biggers Chevrolet responded

Thank you for your 5-star review! We're thrilled to hear you found the vehicle and color you were looking for at Biggers Chevrolet. We know choosing a vehicle that fits your style is important, and we're glad we could help you find something that stood out from the ordinary. We appreciate your business and hope you enjoy your new ride!

July 24, 2026

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Always the best in mechanical service and customer service, Biggers has been my choice since 1996. good people in sales , service & finance. And thanks Bob C, now retired for his friendship & support More

by MCKC23
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Recommend Dealer
Yes
Jul 28, 2026

Biggers Chevrolet responded

Thank you for your incredible review and for your loyalty since 1996! It means so much to know that Biggers Chevrolet has been your trusted choice for mechanical service for so many years. We're grateful for your kind words about our sales, service, and finance teams, and we'll be sure to share your appreciation with them. Thank you for continuing to put your trust in us—we truly value your support and look forward to serving you for many more years to come!

July 19, 2026

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We had a good experience. We had all financing done the night before we can in and we were there less than 2 hours including our test drive. More

by fishgutz1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Andrade

Jul 21, 2026

Biggers Chevrolet responded

Thank you for taking the time to share your experience! We're glad to hear everything went smoothly and that completing your financing ahead of time helped make your visit quick and efficient. We appreciate your feedback and your business. Enjoy your new vehicle, and thank you for choosing Biggers Chevrolet!

July 18, 2026

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This dealership and the workers are A+. They took care of me in every way to get the perfect car for me and my family. Would highly recommend them to others. More

by dima232533
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Recommend Dealer
Yes

Other Employees Tagged: Mike Lucier, Ali Nauraiz, Joe Graves , Rafal Sterkowiec

Jul 18, 2026

Biggers Chevrolet responded

Thank you so much for the kind words and the 5-star review! We're so glad our team was able to help you find the perfect vehicle for you and your family. It means a lot to know you felt well taken care of throughout the process. We truly appreciate your recommendation and hope you enjoy your new vehicle for many miles to come. Thanks for choosing Biggers Chevrolet!

July 17, 2026

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Employee Rating

Hugo was amazing! ! He was a consistent communicator, hardworking and got us an amazing deal. I would recommend everyone visit and ask for him. He was also super kind, More

by Vanessa D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hugo Arias, Joe Graves

Jul 18, 2026

Biggers Chevrolet responded

Thank you so much for your amazing 5-star review! We're thrilled to hear that Hugo made your car-buying experience such a positive one. His dedication to clear communication, hard work, and providing outstanding customer service truly makes a difference, and we're so glad he was able to help you find an amazing deal. We'll be sure to share your kind words with Hugo. Thank you for choosing Biggers Chevrolet and for your recommendation—we hope you enjoy your new vehicle for many miles to come!

July 02, 2026

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My wife and I have been looking for a used car for approximately 3 + months. My wife found what looked like a few good choices. We found a couple cars from Biggers where we were introduced to Diego M More

by bntrainmaster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bruce Westphal, Diego Montes

Jul 02, 2026

Biggers Chevrolet responded

Thank you so much for taking the time to share your experience and for your wonderful 5-star review! We're thrilled to hear that Diego provided the professionalism, knowledge, and dedication that made your car-buying journey a positive one. Finding the right vehicle can take time, and we're glad Diego stayed in touch, listened to your needs, and went above and beyond to help you find the perfect fit. Congratulations on your Chevrolet Equinox! We're happy you found a vehicle that checked all the boxes, and that the CarBravo warranty gave you additional peace of mind. We'll be sure to share your kind words with Diego and the rest of our team—they'll truly appreciate the recognition. Thank you for your recommendation and for choosing Biggers Chevrolet. We wish you and your wife many happy miles in your new Equinox, and we look forward to serving you again in the future!

June 30, 2026

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Transaction was quick. They answered any question I had. Whole process was a breeze. Thank You. More

by ejmazzei
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 30, 2026

Biggers Chevrolet responded

Thank you for your fantastic 5-star review! We're so glad to hear your experience at Biggers Chevy was quick, easy, and stress-free. Our team is always happy to answer questions and make the process as smooth as possible. We truly appreciate your kind words and your business. Congratulations on your new vehicle, and thank you for choosing Biggers Chevy! We look forward to serving you again in the future. 🚗😊

June 02, 2026

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Biggers Chevrolet has the best staff. they listen to all my needs and got me into the perfect car. The entire family loves it! thanks for the great service. will be back for sure for m More

by dima232533
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Lucier, Joe Graves , Rafal Sterkowiec

Jun 12, 2026

Biggers Chevrolet responded

Thank you for the positive review. Have a Great Day.

April 15, 2026

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The best people to do business with. Would not go anywhere else. Thank you Brian! More

by dellas63
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Recommend Dealer
Yes
Apr 28, 2026

Biggers Chevrolet responded

Thank you for your business and it was our pleasure to serve you. Happy Trails.

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