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Mike Matthews
Mike Matthews at Biggers Chevrolet

Mike Matthews | Page 2

Assistant Service Manager

Biggers Chevrolet

1385 East Chicago Street
Elgin, IL 60120

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4.9
25 Reviews

Dealership Experience

5 yrs

4.9

25 Reviews

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25 Reviews of Mike Matthews

January 05, 2026

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Employee Rating

Everything & everyone was great. I was totally satisfied. Brian is a great service & person . I plan to stick with him. Also, I think your mechanics are very knowledgable, and so is More

by JMYMACK1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Coke Lafollette, Brian Pena , None

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Jan 05, 2026

Biggers Chevrolet responded

Thank you so much for the kind words and wonderful review! We're thrilled to hear that your experience with us was so positive and that Brian Pena made such a great impression — he's truly dedicated to taking care of our customers. We'll be sure to pass along your compliments to him and our skilled technicians as well. Your trust and loyalty mean a lot to us, and we’re honored to have you as part of the Biggers Chevy family. We look forward to seeing you again! — The Biggers Chevy Team

January 01, 2026

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I made an appointment for an oil change, and they had me on my way in less than a hour. More

by kc9vfx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Gutierrez

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Jan 04, 2026

Biggers Chevrolet responded

Thank you for the great review! We're happy to hear your oil change was quick and efficient—just the way it should be. Roger, Mike, and the rest of our service team work hard to keep things running smoothly and on time. We appreciate your trust in Biggers Chevy and look forward to helping you again at your next visit!

December 28, 2025

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Employee Rating

Top notch service and sales team. JOE V, Russell Shores and Coke Lafollette did and outstanding job. Great experience More

by dellas63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Coke Lafollette, Jose Velasquez, Bruce Westphal, Roger Gutierrez, Mike Dellas, Brian Pena, Yari Arredondo , Russell Shores

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Dec 29, 2025

Biggers Chevrolet responded

Thank you so much for the fantastic review, dellas63! We're thrilled to hear that you had a great experience with our team. Joe V, Russell Shores, and Coke Lafollette — along with the rest of our crew — truly appreciate the shoutout. We're proud to have such a dedicated group providing top-notch service and making every visit a positive one. Thanks again for choosing Biggers Chevy — we look forward to welcoming you back! #BiggersChevy #CustomerAppreciation #TopNotchTeam

December 22, 2025

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Employee Rating

This time the service writer actually did what I asked In and out in a hour on a Friday that’s saying something.most of the time they are to busy to really pay attention to what I’m saying when I brin More

by RICHARD.SEDLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Gutierrez, Mike Dellas, Brian Pena, Yari Arredondo

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Dec 30, 2025

Biggers Chevrolet responded

Thank you for your honest feedback, Richard. We're glad to hear that this visit met your expectations and that the team was able to get you in and out in under an hour — especially on a busy Friday! We appreciate you recognizing the improvement, and we’ll continue working to ensure every visit receives the attention it deserves. Thanks again for choosing Biggers Chevy! #BiggersChevy #CustomerFeedback #StrivingForExcellence

December 07, 2025

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I came in for oil change & tire rotation without an appointment. They fit me in and I was out in under 2 hours. More

by MARK_OLESEN
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Major Mitchell, Mike Dellas, Brian Pena , Eddie Iniguez

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Dec 08, 2025

Biggers Chevrolet responded

Hi Mark, Thank you so much for taking the time to share your experience! We are glad to hear that our service team was able to get you in for your oil change and tire rotation without an appointment and have you back on the road in under two hours. We' will be sure to pass along your appreciation to Major Mitchell, Mike Dellas, Mike Matthews, Eddie Iniguez, and Brian Pena. They take pride in providing efficient, quality service with transparency, and it means a lot to know that came through during your visit. We look forward to seeing you again at Biggers Chevy. Thanks again for choosing us! Warm regards, The Biggers Chevrolet Team

November 30, 2025

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They got me in, completed the work, and did it in a timely manner. The sales rep was friendly and honest. More

by stepthome88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2025

Biggers Chevrolet responded

Thank you for the great review! We're so glad to hear that your visit went smoothly and that everything was completed in a timely manner. It’s wonderful to know that Mike Matthews made a positive impression with his honesty and friendly service. We appreciate your trust in Biggers Chevy and look forward to helping you again in the future!

November 30, 2025

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Great service. No haggling. In and out with a new truck in under an hour. More

by randyholloway31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Dellas, Brian Pena , Eddie Iniguez

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Dec 01, 2025

Biggers Chevrolet responded

Thank you, Randy! We' are thrilled to hear that your experience was smooth, straightforward, and efficient. No haggling, just great service and that’s exactly what we strive for! We will be sure to pass along your kind words to Mike Dellas, Mike Matthews, and the rest of the team who helped make it happen. Enjoy your truck, and thank you again for choosing Biggers Chevy.

November 28, 2025

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Very clean waiting area, prompt and nice service advisers. Very organized appointment schedule. I like the valet service. More

by lablovr67
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Iniguez

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Nov 28, 2025

Biggers Chevrolet responded

Thank you so much for taking the time to leave this great review! We're thrilled to hear that you enjoyed the cleanliness of our waiting area, the prompt and friendly service from our advisors, and the convenience of our organized scheduling and valet service. Providing a smooth and comfortable experience for our customers is something we take pride in, and it's wonderful to know it made a positive impression on you. We truly appreciate your support and look forward to welcoming you back to Biggers Chevy for your next visit! Warm regards, The Biggers Chevy Team

November 16, 2025

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Customer service is awesome. A great team of professionals. I bought my car there and will continue to. More

by TODDMESCALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Dellas, Brian Pena , Eddie Iniguez

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Nov 28, 2025

Biggers Chevrolet responded

Thank you so much for the kind words! We're thrilled to hear that you've had such a positive experience with our team. Providing awesome customer service is something we truly take pride in, and we’re grateful for your continued trust — from your car purchase to your service visits. We’ll be sure to pass along your compliments to Mike Dellas, Mike Matthews, Eddie Iniguez, and Brian Pena. You're always welcome here at Biggers Chevy, and we look forward to serving you for many miles to come! With appreciation, The Biggers Chevy Team

November 16, 2025

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Employee Rating

Helpful informative people fixed my vehicle fairly quickly polite and professional good service would recommend More

by murph3012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Dellas, Brian Pena , Eddie Iniguez

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Nov 28, 2025

Biggers Chevrolet responded

Thank you for the great review! We're so glad to hear that our team was helpful, informative, and professional throughout your visit. It's wonderful to know your vehicle was serviced quickly and that you felt well taken care of. We’ll be sure to share your kind words with Mike Dellas, Mike Matthews, Eddie Iniguez, and Brian Pena — they’ll really appreciate the recognition. Thanks again for recommending us, and we look forward to assisting you again at Biggers Chevy! Best regards, The Biggers Chevy Team

Nov 28, 2025

murph3012 responded

Umm...i have some nice things to say about your dealership but, also some very critical things ive said before that are basically ignored. My vehicle was fixed promptly but, theres issues completely ignored...you guys keep moving my seat despite telling 3 people every time ive been there, it being written down on the work order, ignored and, put into your computer system, ignored again. Much more importantly, my temp.gauge still reads that it is running cold despite good heat blowing. I keep making that an issue and, it keeps getting completely ignored. Much much more importantly, my vehicle makes a loud very very noticeable noise when driving adove certain speeds. I asked to be in the vehicle during test drives. Im told ok but, it was taken without me anyways. Im told, gee we dont hear anything. BS. I ask why im not told of the test drive so i can be there?umm maybe next time...are you serious? You guys are not taking my concerns seriously and, are not being honest about what you hear. It is so loud, theres no way you cant hear it. Im going to have to take this somewhere else, find out what's going on, make a claim with warranty, show you in writing and, if im hassled or repedidly ignored again, ill be forced to get representation. I dont know if this is just as easy as, tightening something loose or, something more serious. But, your taking care of it either way. I dont want to be a d!ck but, i keep getting backed into a corner and, my vehicle issues and concerns ignored so, id appreciate you guys stepping up, responding to this asap and, taking care of these issues. I dont want to have to take this to an ugly place but i will if forced to. And BTW, lets also address the time before when i was there. I was talked into a steering alignment. I know i needed one as my vehicle pulled to the right. Guess what...it pulls to the right fairly quickly and easily exactly as it did before, no change. I mentioned this a couple time and, ignored. I was charged for something that was never done. What are you going to do about this???

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