Mike Matthews
Mike Matthews at Biggers Chevrolet

Mike Matthews

Assistant Service Manager

Biggers Chevrolet

1385 East Chicago Street
Elgin, IL 60120

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4.8
19 Reviews

Dealership Experience

4 yrs, 10 mos

4.8

19 Reviews

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19 Reviews of Mike Matthews

February 02, 2026

Dealership Rating
Employee Rating

Great service! Great staff. I called the service department when a light came on in my car. They were able to get me in for an appointment right away. I took my veh More

by Mamaofaph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2026

Biggers Chevrolet responded

Thank you so much for the amazing feedback! We're thrilled to hear that your experience with our service team — including Jose, Jennifer, Mike, and Rebecca — was smooth, timely, and well-communicated from start to finish. Providing a loaner and keeping you updated every step of the way is just part of how we aim to make things as convenient as possible. We truly appreciate your recommendation and look forward to helping you again at Biggers Chevy!

January 25, 2026

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Employee Rating

As usual, vehicle goes in with a problem or problems, they’re addressed and corrected. Brian kept me updated with progress along the way, and another call upon completion. Thoroughly pleased with Brian, More

by dmoshis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2026

Biggers Chevrolet responded

Thank you so much for the 5-star review and for your continued trust in our service team. We’re glad to hear that Brian kept you informed throughout the process and that your vehicle concerns were addressed promptly and thoroughly. We truly appreciate your kind words about our service department and the Jerry Biggers dealership as a whole. Thanks again for choosing Biggers Chevrolet — we look forward to serving you whenever you need us!

January 21, 2026

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Great service and no over charging. Very pleasant !! I will return in the future as this is my only vehicle More

by carter1379
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 23, 2026

Biggers Chevrolet responded

Thank you for the kind words! We’re so glad to hear that Mike and our service team provided you with great care, honest pricing, and a pleasant experience. It means a lot to know you trust us with your only vehicle—we’ll always be here to keep it running smoothly. Looking forward to seeing you again in the future! 🚘👍

January 21, 2026

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Everything went smooth my car was done quickly my service agent was respectful and friendly. More

by pas358
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 23, 2026

Biggers Chevrolet responded

Thank you for the great feedback! We're happy to hear everything went smoothly and that Mike provided respectful, friendly service. Getting you back on the road quickly and confidently is always our goal. We truly appreciate your trust in Biggers Chevy and look forward to your next visit! 🚗🔧

January 05, 2026

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Everything & everyone was great. I was totally satisfied. Brian is a great service & person . I plan to stick with him. Also, I think your mechanics are very knowledgable, and so is More

by JMYMACK1949
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Coke Lafollette, Brian Pena , None

Jan 05, 2026

Biggers Chevrolet responded

Thank you so much for the kind words and wonderful review! We're thrilled to hear that your experience with us was so positive and that Brian Pena made such a great impression — he's truly dedicated to taking care of our customers. We'll be sure to pass along your compliments to him and our skilled technicians as well. Your trust and loyalty mean a lot to us, and we’re honored to have you as part of the Biggers Chevy family. We look forward to seeing you again! — The Biggers Chevy Team

January 01, 2026

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I made an appointment for an oil change, and they had me on my way in less than a hour. More

by kc9vfx
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Roger Gutierrez

Jan 04, 2026

Biggers Chevrolet responded

Thank you for the great review! We're happy to hear your oil change was quick and efficient—just the way it should be. Roger, Mike, and the rest of our service team work hard to keep things running smoothly and on time. We appreciate your trust in Biggers Chevy and look forward to helping you again at your next visit!

December 28, 2025

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Top notch service and sales team. JOE V, Russell Shores and Coke Lafollette did and outstanding job. Great experience More

by dellas63
Service Price Transparency
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Recommend Dealer
Yes
Dec 29, 2025

Biggers Chevrolet responded

Thank you so much for the fantastic review, dellas63! We're thrilled to hear that you had a great experience with our team. Joe V, Russell Shores, and Coke Lafollette — along with the rest of our crew — truly appreciate the shoutout. We're proud to have such a dedicated group providing top-notch service and making every visit a positive one. Thanks again for choosing Biggers Chevy — we look forward to welcoming you back! #BiggersChevy #CustomerAppreciation #TopNotchTeam

December 22, 2025

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This time the service writer actually did what I asked In and out in a hour on a Friday that’s saying something.most of the time they are to busy to really pay attention to what I’m saying when I brin More

by RICHARD.SEDLIN
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 30, 2025

Biggers Chevrolet responded

Thank you for your honest feedback, Richard. We're glad to hear that this visit met your expectations and that the team was able to get you in and out in under an hour — especially on a busy Friday! We appreciate you recognizing the improvement, and we’ll continue working to ensure every visit receives the attention it deserves. Thanks again for choosing Biggers Chevy! #BiggersChevy #CustomerFeedback #StrivingForExcellence

December 07, 2025

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I came in for oil change & tire rotation without an appointment. They fit me in and I was out in under 2 hours. More

by MARK_OLESEN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Major Mitchell, Mike Dellas, Brian Pena , Eddie Iniguez

Dec 08, 2025

Biggers Chevrolet responded

Hi Mark, Thank you so much for taking the time to share your experience! We are glad to hear that our service team was able to get you in for your oil change and tire rotation without an appointment and have you back on the road in under two hours. We' will be sure to pass along your appreciation to Major Mitchell, Mike Dellas, Mike Matthews, Eddie Iniguez, and Brian Pena. They take pride in providing efficient, quality service with transparency, and it means a lot to know that came through during your visit. We look forward to seeing you again at Biggers Chevy. Thanks again for choosing us! Warm regards, The Biggers Chevrolet Team

November 30, 2025

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Employee Rating

They got me in, completed the work, and did it in a timely manner. The sales rep was friendly and honest. More

by stepthome88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Biggers Chevrolet responded

Thank you for the great review! We're so glad to hear that your visit went smoothly and that everything was completed in a timely manner. It’s wonderful to know that Mike Matthews made a positive impression with his honesty and friendly service. We appreciate your trust in Biggers Chevy and look forward to helping you again in the future!

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