Mercedes Kimble-Stuckey

They promised to let me know when the car is ready. they called and said it is al-ready. Sold. That was the extent of our conversation. they called and said it is al-ready. Sold. That was the extent of our conversation. More

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Service department is rough. They just gaslight you and try to get you to believe that the issue you're experiencing (that should be under warranty) isn't real. I will say the buying experience with Mer try to get you to believe that the issue you're experiencing (that should be under warranty) isn't real. I will say the buying experience with Mercedes was quite good. But now I'm stuck getting it serviced there, which is a nightmare. More

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I had an absolutely amazing experience at Gates on Ireland road. Mercedes and Andrew took very good care of me ! I highly recommend these two Ireland road. Mercedes and Andrew took very good care of me ! I highly recommend these two More

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Great! I have only one thing to say. I hope you keep up such a great job. Doing things to the car with ecspertise. Kind personal care. Enjoy! Bringing my car to you to be serviced. Maybe only thing better such a great job. Doing things to the car with ecspertise. Kind personal care. Enjoy! Bringing my car to you to be serviced. Maybe only thing better would be to serve ham n cheese sandwich n a pepsi while i wait. Th-u for being there making my life much more pleasnt. Thanks!!! More

by JIMHORVATH1955 Verified Customer Verified Customer

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Gates , for me’ has been a go-to dealer for many years . This visit showed efficient, kind, patient associates from the beginning. We felt comfortable in getting a good deal. This visit showed efficient, kind, patient associates from the beginning. We felt comfortable in getting a good deal. More

by Marilynn Davis Verified Customer Verified Customer

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This was my second and third vehicle purchase from gates Toyota and I WILL return for my fourth. Mercedes did an excellent job with both of our purchases. Toyota and I WILL return for my fourth. Mercedes did an excellent job with both of our purchases. More

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Great experience overall! Everyone that I dealt with was great!Mercedes was not only professional, but added fun to the experience! Thank you all so much! great!Mercedes was not only professional, but added fun to the experience! Thank you all so much! More

by MELISSA.MCNEILL Verified Customer Verified Customer

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Always a great place. Let us have the car over the weekend even before we actually signed the papers to see if we liked it. Only thing I wish is that they would explain the prices that you see on the weekend even before we actually signed the papers to see if we liked it. Only thing I wish is that they would explain the prices that you see on the website. It had the escape we bought listed for 11,000 but they sold it to us for 14,000 and when I ask about it said that I would have had to say I wanted the price up front and I didn’t know that. But even though we had to pay more and no extended warranty it’s a nice car. More

by AVANES Verified Customer Verified Customer

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looking for a vehicle spacious and affordable? Gates is the right place to go. Mercedes helped me find the perfect vehicle for me and my 5 children and the monthly payment that would fit my budget. After t the right place to go. Mercedes helped me find the perfect vehicle for me and my 5 children and the monthly payment that would fit my budget. After trying several car lots the numbers just weren’t right. Mercedes took her time and found something that would work for me and something that was durable. She was so dedicated she came in on her day off to assist me with buying my vehicle. She saved me a lot of time and Hard inquiries on my credit report. Thank you so much Mercedes. Gates really does have an AWESOME worker that cares about her customers and not just a sale. Jason was also GREAT to work with in the business department, he explained everything to me, I didn’t feel pressured like I have at other places and he didn’t rush through things. I will def. refer Gates to my friends/family searching for a vehicle. More

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Sales staff made the difference So I was cross shopping both Toyota and Lexus. Now, obviously a Toyota dealer isn't designed to provide the same experience as Lexus does. The desks So I was cross shopping both Toyota and Lexus. Now, obviously a Toyota dealer isn't designed to provide the same experience as Lexus does. The desks are Formica instead of wood grain. The interior lighting is harsh and florescent instead of warm and comfortable. Snacks are in a vending machine in a dark corner instead of a nice little basket in the waiting area. The furniture is ... well worn, to put it nicely. etc. etc. But I really wasn't expecting them to be on par with Lexus; that's not the point. Working with our sales associate, Mercedes, is what really brought the Toyota experience up a notch. She was down to earth and not your stereotypical pushy sales person. Very refreshing. I normally dread dealing with sales staff, but she made it really pleasant! She promptly responded to emails, and her "reminder" email cadence was not annoying at all. I test drove three different models between multiple visits, so I was for sure a higher-maintenance customer. But she was always happy to see me, never put off at all by my, quite frankly, annoying requests. (I'm admittedly fairly picky about stupid stuff...) We ultimately bought a new 4Runner from her, and everything went great. Her personality and professionalism make me confident she'd do well and fit right into a "Lexus-level" customer experience model. We'll undoubtedly be reaching out to her directly for our next purchases. As far as the dealership itself goes, nothing negative, but also nothing to write home about. I did really appreciate their very aggressive pricing strategy. A lot of research consistently put them at a lower price than anyone else I found within a 200 mile radius. More

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