Stephen Mackin

I have been a customer of Gates Toyota for my last two vehicles. I continue to be a customer of the service department as well. vehicles. I continue to be a customer of the service department as well. More

by Ozzy121820 Verified Customer Verified Customer

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I made my appointment 7 days prior, but when I arrived, I was questioned how I made my appointment and that usually they are only allowed so many appointments at 4pm. They said they "would do their best at w was questioned how I made my appointment and that usually they are only allowed so many appointments at 4pm. They said they "would do their best at working me in." It was unsettling to be told that when I made an appointment that far in advance that I might have to wait longer because of a computer scheduling error. I was disappointed in how I was presented with this error and questioned right away how I made this appointment and whether it was valid. More

by mporter10 Verified Customer Verified Customer

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I had a 1:30 appointment time and didn’t get out of gates Toyota until 3:55 for a battery change. Why make an appointment to wait over two hours. Then I had a prorated warranty on my battery but still charge Toyota until 3:55 for a battery change. Why make an appointment to wait over two hours. Then I had a prorated warranty on my battery but still charged $70 for labor. More

by short1312 Verified Customer Verified Customer

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I’ve been a Gates Toyota customer for almost 15 years and am pleased to provide a strong recommendation based on my interactions with their salespeople and their service department. Everyone has been friendl am pleased to provide a strong recommendation based on my interactions with their salespeople and their service department. Everyone has been friendly, courteous, listened to my questions and always provided clear answers. I’m on my second Prius and these have been excellent cars at fair prices. More

by WALDOWOLFE Verified Customer Verified Customer

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We really appreciate your help on ours new purchase, thank you Travis and all sales persons, thanks again thank you Travis and all sales persons, thanks again More

by jessefutureform Verified Customer Verified Customer

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I am always sure of the quality of service I receive. I purchased my automobile at Gates Toyota and continue to have it serviced there. I purchased my automobile at Gates Toyota and continue to have it serviced there. More

by MORSEA773 Verified Customer Verified Customer

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Great waiting area and and updates on waiting time. I checked in with Bud who is terrific. Thankyou. I checked in with Bud who is terrific. Thankyou. More

by LOCKWOOD.1 Verified Customer Verified Customer

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They don’t listen to customers well and try to address their problems. Not sure if I’m going to buy more vehicles from this dealership. Plus Toyota’s quality has slipped and is not as good as it used to b their problems. Not sure if I’m going to buy more vehicles from this dealership. Plus Toyota’s quality has slipped and is not as good as it used to be. More

by dshanson51 Verified Customer Verified Customer

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I was very thankful he could fit me in to repair alternator. I did not have a prior appt alternator. I did not have a prior appt More

by SNOWWHITE007JAN Verified Customer Verified Customer

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I have always used the dealership for service & have generally been satisfied. The last two visits, however, both service technicians listed necessary services that my vehicle needs, yet both times I co generally been satisfied. The last two visits, however, both service technicians listed necessary services that my vehicle needs, yet both times I corrected them providing dates and mileage when those services were already performed. Either their database is wrong or they are trying to upsell services. Once corrected they apologized but it has happened twice now. Please ensure the technicians recommend only those services that are required based on vehicle history. More

by JOLCAMP Verified Customer Verified Customer

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