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Melissa Toole
Melissa Toole at Jim Ellis Buick GMC Mall of GA
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Melissa Toole

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7
40 Reviews
4.7

40 Reviews

Write a Review

40 Reviews of Melissa Toole

March 14, 2025

Dealership Rating
Employee Rating

Fantastic dealership was a pleasure service was great people very friendly and knowledgeable will continue to have my truck serviced here More

by dre3630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes, Kim South, Anna Rogers, Christie Ledbetter, Rina Centeno, Nick Rose, Brandon Cannon, Charles Prayor, Tom Floystrop

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Mar 18, 2025

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 14, 2025

Dealership Rating
Employee Rating

Service advisor or customer service, I didn’t get her name but she was super nice but the service Technician on the other hand named Kevin was very rude and very short fuse. We will not be taking our ca More

by Colecolekim80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 23, 2025

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 14, 2025

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Employee Rating

They problem was not resolved. The sensor is still not working. Unfortunately, my experience at this particular locations is full of long waiting time, and bad customer care. More

by BRANDON@BIGCHROME.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Stecker, Kim South, Anna Rogers, Christie Ledbetter, Rina Centeno, Nick Rose, Brandon Cannon, Charles Prayor, Tom Floystrop

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Mar 23, 2025

Jim Ellis Buick GMC Mall of GA responded

Thank you for bringing this to our attention. Please reach out to us so we can work towards a resolution. We hope to hear from you soon. All the best, Jim Ellis Buick GMC Mall of Georgia (770) 872-0884

January 29, 2025

Dealership Rating
Employee Rating

As always, great service from Jim Ellis GMC. Fantastic experience. One of the best service teams in Atlanta. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sami Karaki, James Stecker

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Jan 31, 2025

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!

January 28, 2025

Dealership Rating
Employee Rating

Melissa is a very experienced customer service person with much compassion. She provided excellent service in a timely manner. More

by sday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Lovette

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Jan 31, 2025

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 04, 2025

Dealership Rating
Employee Rating

At Ellis, you are accompanied by professional folks who strive to make your GMC ownership experience exceptional. More

by J.ESKERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

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Jan 06, 2025

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

January 01, 2025

Dealership Rating
Employee Rating

Once again… another perfect visit at Jim Ellis Buick gmc… service advisor is a rock star. Always gives me the best service! More

by Jsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stecker, Christie Ledbetter

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Jan 04, 2025

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 21, 2024

Dealership Rating
Employee Rating

My service advisor is Melissa Toole, she has been great to work with. The service team at Jim Eliis has done good work on my cars at a fair price. Over the years any issues they have addressed was repaire More

by DAVEYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sami Karaki, Ed Barnes

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Dec 26, 2024

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2024

Dealership Rating
Employee Rating

I like the gmc mall of ga very friendly and l buy 5 car from Gmc More

by NEATFREAK365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sami Karaki

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Dec 20, 2024

Jim Ellis Buick GMC Mall of GA responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2024

Dealership Rating
Employee Rating

I have only had the best service sent bought this vehicle here and James has been there for me. More

by CEG245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stecker, Brandon Cannon

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Dec 01, 2024

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

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