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Melissa Toole
Melissa Toole at Jim Ellis Buick GMC Mall of GA
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Melissa Toole

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.8
35 Reviews
4.8

35 Reviews

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35 Reviews of Melissa Toole

January 04, 2025

Dealership Rating
Employee Rating

At Ellis, you are accompanied by professional folks who strive to make your GMC ownership experience exceptional. More

by J.ESKERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

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Jan 06, 2025

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

January 01, 2025

Dealership Rating
Employee Rating

Once again… another perfect visit at Jim Ellis Buick gmc… service advisor is a rock star. Always gives me the best service! More

by Jsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stecker, Christie Ledbetter

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Jan 04, 2025

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 21, 2024

Dealership Rating
Employee Rating

My service advisor is Melissa Toole, she has been great to work with. The service team at Jim Eliis has done good work on my cars at a fair price. Over the years any issues they have addressed was repaire More

by DAVEYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sami Karaki, Ed Barnes

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Dec 26, 2024

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2024

Dealership Rating
Employee Rating

I like the gmc mall of ga very friendly and l buy 5 car from Gmc More

by NEATFREAK365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sami Karaki

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Dec 20, 2024

Jim Ellis Buick GMC Mall of GA responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2024

Dealership Rating
Employee Rating

I have only had the best service sent bought this vehicle here and James has been there for me. More

by CEG245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stecker, Brandon Cannon

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Dec 01, 2024

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

November 23, 2024

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Employee Rating

Friendly service, very knowledgeable and attentative. Will ask for her again on my next visit More

by JEFFAMORRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rose

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Nov 27, 2024

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 23, 2024

Dealership Rating
Employee Rating

Good service. Very convenient and efficient. Made it easy and will use them again. Thank you More

by BRYAN.GORMAN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2024

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

November 15, 2024

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Employee Rating

Literally everything you need from a service department. Easy, fast, friendly. I love them here. More

by MARGARITA.S.VALDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Gay, James Stecker, Kim South, Anna Rogers, Christie Ledbetter, Rina Centeno, Nick Rose, Charles Prayor, Tom Floystrop

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Nov 19, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

November 01, 2024

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Employee Rating

Not the best recent experience …might be going to another location for services and future car purchasing. More

by Guilbeauty97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ron Gay, James Stecker, Kim South, Anna Rogers, Christie Ledbetter, Rina Centeno, Nick Rose, Charles Prayor, Tom Floystrop

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Nov 15, 2024

Jim Ellis Buick GMC Mall of GA responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (770) 872-0884 so we can work towards a solution. Thank you and have a great day.

October 27, 2024

Dealership Rating
Employee Rating

I came by expecting the same too busy to help dealership, and was surprised. Brandon in service assisted me with my vehicle ordeal and he basically went out his way to make sure that my . servic More

by Ty Gamble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Cannon

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Oct 31, 2024

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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