Melissa Toole

Would give 5 stars had not driven two hrs to dealership for ac stop working and a transmission shutter in my acadia denali. All I expected covered under the 5 ur extended warranty. The the guy in service c for ac stop working and a transmission shutter in my acadia denali. All I expected covered under the 5 ur extended warranty. The the guy in service checking my car in. Told me my warranty expired yr ago. I boougjt the car in july 2020. Not 2019. Now car is a 19. We didn't buy it in 19. Was told day of purchase warranty starts the moment we signed papers. Car was new. Had 1200 miles on it. Sticker on dash. We drove 2 hrs to dealer after seeing Ellis add with good deal on the car. Someone made mistake of ordering 49 of same color and package acadia so, had to get them off the lot. We bought the last one. Sales told us someone was buying it but didn't work out. Credit? Or didn't like ot idk.. now day I took it in, service rep would not look at my contract. Just the screen. Called warranty company.. same stpry....expired. my Allstars interior leather warranty was still active. Oil change was covered. Weird.. I was very frustrated and angry enough to take car across the street to buy a Honda. And I am a gm employee..only person that would look at my papers and actually see no way anyone would speend 2000.00 for an extra yr after th 3 yr gm gives on every vehicle. A mistake was made. He was.nice. never said a mistake was made but, he looked and listened. Told me to call dealer manager. Two days later finally got in touch with him said he would look me up and see what happened. I told him I was mislead and or plain lied too about that warranty. He called me back told me to bring the car back. He and service manager both on the phone. Another 2 r trip different service rep greeted me. Met service manager. Both very nice. Warranted all information on things with car that had issues with. Had a dealer loaner car waiting for me and back home. Sorry about the long story here but I felt it needed to be told to understand my review. I was getting text and calls from service about status of car. Tech videos with tech telling me about the car. Just a few days car was ready. They had to remove trans and take apart to change trans filter. New torque convertor, new trans fluid, ac was fixed. New thermostat and housing and temp sensor as well as refrigerent. Compressor shuts off if temp sensor doesn't send proper informational to computer fans run high and only shuts off when engine is shut off.. Or if thermostat is stuck open.some kind of protection . There was an issue with rear ac part I did not know about. Very expensive. I had oil changed and brake libe flush. I paid for that. Dealership took care of everything else. Everything! Ac works great and shutter, drove so good back up that interstate. Felt like brand new again. My wife loves that car. I am glad I called the manager instead of going across the street to get a honda. Lol. I didn't see him at all. Hope he sees this review. Would have loved to tell him thank you. To the second service rep and service manager......thank yall very much. I have purchased many many new cars in my life from athens to Nashville tn. Always a service department issue right. Heard many people complain about having problems. Was frustrated but never had a dealership service department work so hard to do right by customer. Jim Ellis GMC Thank you very much. I will be back. Thomas M. A. More

by tammiamason Verified Customer Verified Customer

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Fantastic dealership was a pleasure service was great people very friendly and knowledgeable will continue to have my truck serviced here people very friendly and knowledgeable will continue to have my truck serviced here More

by dre3630 Verified Customer Verified Customer

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Service advisor or customer service, I didn’t get her name but she was super nice but the service Technician on the other hand named Kevin was very rude and very short fuse. We will not be taking our ca name but she was super nice but the service Technician on the other hand named Kevin was very rude and very short fuse. We will not be taking our car to get serviced at GMC Mall of Georgia. More

by Colecolekim80 Verified Customer Verified Customer

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They problem was not resolved. The sensor is still not working. Unfortunately, my experience at this particular locations is full of long waiting time, and bad customer care. The sensor is still not working. Unfortunately, my experience at this particular locations is full of long waiting time, and bad customer care. More

by BRANDON@BIGCHROME.COM Verified Customer Verified Customer

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As always, great service from Jim Ellis GMC. Fantastic experience. One of the best service teams in Atlanta. Fantastic experience. One of the best service teams in Atlanta. More

by Me Verified Customer Verified Customer

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Melissa is a very experienced customer service person with much compassion. She provided excellent service in a timely manner. with much compassion. She provided excellent service in a timely manner. More

by sday Verified Customer Verified Customer

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At Ellis, you are accompanied by professional folks who strive to make your GMC ownership experience exceptional. strive to make your GMC ownership experience exceptional. More

by J.ESKERT Verified Customer Verified Customer

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Once again… another perfect visit at Jim Ellis Buick gmc… service advisor is a rock star. Always gives me the best service! service advisor is a rock star. Always gives me the best service! More

by Jsc Verified Customer Verified Customer

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My service advisor is Melissa Toole, she has been great to work with. The service team at Jim Eliis has done good work on my cars at a fair price. Over the years any issues they have addressed was repaire to work with. The service team at Jim Eliis has done good work on my cars at a fair price. Over the years any issues they have addressed was repaired right the first time! I have not had to return for a follow up fix. More

by DAVEYR Verified Customer Verified Customer

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I like the gmc mall of ga very friendly and l buy 5 car from Gmc from Gmc More

by NEATFREAK365 Verified Customer Verified Customer

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