Ed Barnes
Ed Barnes at Jim Ellis Buick GMC Mall of GA

Ed Barnes

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
374 Reviews

Specialties & Trainings

ASE Certified Service Advisor

4.6

374 Reviews

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374 Reviews of Ed Barnes

June 02, 2026

Dealership Rating
Employee Rating

Ed was polite and professional. I asked if my expectations were met! My car was towed in on a Thursday at 4pm, and was repaired and ready for pickup before noon on Friday!!! That is More

by DAVEYR
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jun 04, 2026

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2026

Dealership Rating
Employee Rating

Ed gave me great details about my truck service was great 👍 will recommend to anyone More

by ICEPICK70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Ropp

Jun 03, 2026

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 29, 2026

Dealership Rating
Employee Rating

ED BARNES AND HIS TEAM ARE PHENOMENAL! !! I’m always met w cheerful courteous greetings and excellent service More

by MARKPALLOTTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! We look forward to your next visit! Take care!

May 28, 2026

Dealership Rating
Employee Rating

Great service will recommend to anyone ed gets 5andabove for all his help 👍 thanks again More

by ICEPICK70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

May 19, 2026

Dealership Rating
Employee Rating

I'd rather not say. ..I will continue to go to Gainesville Georgia or Columbus Georgia for services More

by gaskew2011
Recommend Dealer
No

Other Employees Tagged: Ed Barnes

Jun 10, 2026

Jim Ellis Buick GMC Mall of GA responded

We would like the opportunity to address your concerns. Please reach out to us directly at (770) 872-0884 when you have a chance. Thank you, and we look forward to hearing from you.

May 18, 2026

Dealership Rating
Employee Rating

Ed Barnes is a very professional and knowledgeable service adviser ! I would highly recommend Jim Ellis More

by russcrosio
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

May 22, 2026

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

May 15, 2026

Dealership Rating
Employee Rating

Very courteous and professional Through I would and will recommend the service department to friends and family. Ed Barnes checked on me and updated me frequently. More

by Sherryawyatt
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

May 16, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind review! We strive to provide exceptional customer service, and we are thrilled to hear that Barnes went above and beyond in taking care of you. We truly appreciate your recommendation. Thank you for choosing us!

May 14, 2026

Dealership Rating
Employee Rating

The service department is fast when it comes to diagnosing a problem. The vehicle was looked at quickly. The staff seem to lack empathy and just wanted to make a sale, such as recommending a transm More

by Andy002
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ed Barnes

Jun 10, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 14, 2026

Dealership Rating
Employee Rating

Great communication. Great work done. Nice waiting area. Ed made sure everything went to my liking. More

by Candice Chang
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

May 15, 2026

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 09, 2026

Dealership Rating
Employee Rating

Ed work hard with the extended warranty company to get things covered he always goes above and beyond More

by amberc65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2026

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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