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Brandon Cannon

Overview Reviews (132)

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Brandon Cannon

Service Lane Manager

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6

132 Reviews

Overview Reviews (132)

4.6

132 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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132 Reviews of Brandon Cannon

August 22, 2026

Dealership Rating

Employee Rating

Excellent service my part was ordered then I was able to drop my truck off drop my truck off More

by Kasistar1017

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

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August 20, 2026

Dealership Rating

Employee Rating

Brandon always gets me right. Always gives me heads up on everything. And always real with me Always gives me heads up on everything. And always real with me More

by LISANDRO.OTER12102

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 21, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for the five stars, Lisandro! We're glad Brandon consistently keeps you informed and provides straightforward, dependable service. We appreciate your continued trust in Jim Ellis Buick GMC Mall of Georgia!

August 19, 2026

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Employee Rating

Initially brought my car in for a routine oil change, and a transition leak was discovered. Brandon did every helpful thing possible for me, including arranging a rental car for me to use while repairs were a transition leak was discovered. Brandon did every helpful thing possible for me, including arranging a rental car for me to use while repairs were completed. :) More

by KATERTOTSMOM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

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Aug 21, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for the five stars! We're glad Brandon went the extra mile to make the experience easier and keep you taken care of while your vehicle was being repaired. We truly appreciate your trust in Jim Ellis Buick GMC Mall of Georgia!

August 14, 2026

Dealership Rating

Employee Rating

Excellent. The scanner at the service entrance eliminated any need for giving out vehicle info. Made check in very easy. The scanner at the service entrance eliminated any need for giving out vehicle info. Made check in very easy. More

by Weirtj52

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

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August 13, 2026

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Friendly respectful. My issue was that my Yukon didn't come with a wheel unlock key and instead of just being able to sell me a key or give me one I had to buy an entire My issue was that my Yukon didn't come with a wheel unlock key and instead of just being able to sell me a key or give me one I had to buy an entire new set of wheel locks with a key. More

by DAZAR24

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

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July 28, 2026

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Employee Rating

Brandon managed my service and troubleshooting the fluids that helped. Svc tech was great at explaining technology. that helped. Svc tech was great at explaining technology. More

by LEEBUTTS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

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Aug 01, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 28, 2026

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Employee Rating

Repetitive visits tend to frustrate you This was not my 1st visit for this Ok 1st visit for this Ok More

by HLHUTCH

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

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Aug 03, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (770) 884-4641.

July 25, 2026

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Employee Rating

Always great customer service in the service department across the board. But Brandon always exceeds! across the board. But Brandon always exceeds! More

by LSJ

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

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Jul 28, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 22, 2026

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Employee Rating

Always top notch The customer service at this location is always customer focused! As long as they're selling, im buying always customer focused! As long as they're selling, im buying More

by christynemeth

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

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Jul 24, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 03, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 17, 2026

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Employee Rating

Service was handled quickly and completely. Truck was ready on time as promised. I was able to use GM points to pay the bill. Truck was ready on time as promised. I was able to use GM points to pay the bill. More

by Jerry C

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

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Jul 19, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Jerry, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!