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Charles Prayor

Overview Reviews (165)

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Charles Prayor

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6

165 Reviews

Overview Reviews (165)

4.6

165 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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165 Reviews of Charles Prayor

October 24, 2026

Dealership Rating

Employee Rating

Very efficient Fast and friendly with an attention to detail. Charles matched your on line price, thanks! detail. Charles matched your on line price, thanks! More

by steven_tal

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

October 18, 2026

Dealership Rating

Employee Rating

Great customer service. Provide quick assessments and suggest recommendations to improve vehicle performance. I had a great experience with the service team and currently f Provide quick assessments and suggest recommendations to improve vehicle performance. I had a great experience with the service team and currently feel comfortable with the care of my vehicle for sustainable performance. Thanks, GMC Mall of Georgia! More

by kwynn1004

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes, Melissa Toole, Brandon Cannon, Tom Floystrop, Monica Hernandez

Oct 19, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 16, 2026

Dealership Rating

Employee Rating

I received a quote, approved a portion of the work when I went back to tell my son whatbwork was being done the cost had changed. went back to tell my son whatbwork was being done the cost had changed. More

by LINDSEY25

Verified Customer

Recommend Dealer

Other Employees Tagged: Charles Prayor

Oct 19, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We regret to hear that you had this experience with us. Please reach out to us at (770) 872-0884 when you can so we can address this situation directly. Thank you and have a great day.

October 15, 2026

Dealership Rating

Employee Rating

Services provided as expected No thanks That is it that is it that is it is it that is it More

by BBECKATL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Oct 17, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

October 15, 2026

Dealership Rating

Employee Rating

As always, Jim Ellis Mall of Georgia has exceeded my expectations. They provide clear service explanations and fair pricing. expectations. They provide clear service explanations and fair pricing. More

by JCSHEPHE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

October 13, 2026

Dealership Rating

Employee Rating

I like the fact you are not there for 3 hours for an oil change. Also, I like the video and update on your car, however I did not receive the video and update this time. change. Also, I like the video and update on your car, however I did not receive the video and update this time. More

by karen.hayes509

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Oct 17, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

Oct 20, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 884-4641 and we will do our best to make this better. We hope to hear from you soon.

October 12, 2026

Dealership Rating

Employee Rating

5 Always professional the dealership is very clean. I think they try to do everything to make you comfortable while you wait. Very happy with them. I think they try to do everything to make you comfortable while you wait. Very happy with them. More

by HEIDANN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Oct 16, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you, and have a fantastic day!

October 12, 2026

Dealership Rating

Employee Rating

Everything was good. Price increase was very noticeable I believed I missed the memo on the price increase Price increase was very noticeable I believed I missed the memo on the price increase More

by ISAAC_LRTY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Oct 16, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oct 20, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for sharing your experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

October 12, 2026

Dealership Rating

Employee Rating

It was my first time there so I wasn't sure what to expect. Charles was very friendly. I enjoyed the video taken by the technician… I've never seen that before. The waiting room was nice. Very efficien expect. Charles was very friendly. I enjoyed the video taken by the technician… I've never seen that before. The waiting room was nice. Very efficient overall. More

by Sherryfox919

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Oct 13, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oct 15, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

October 09, 2026

Dealership Rating

Employee Rating

Charles was great. He explained everything to me in detail and is a great communicator. Very kind and helpful! He explained everything to me in detail and is a great communicator. Very kind and helpful! More

by KRISTINETELLO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Oct 13, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Oct 13, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please don't hesitate to reach out!