Matthew Roy
Matthew Roy at Acura of Berlin

Matthew Roy | Page 5

Cashier/Appointment Coordinator

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Contact Me
4.8
71 Reviews
4.8

71 Reviews

Write a Review

71 Reviews of Matthew Roy

October 03, 2024

Dealership Rating
Employee Rating

Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted More

by 2019MDX
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath

Oct 04, 2024

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

October 03, 2024

Dealership Rating
Employee Rating

Pleasant and easy to deal with. Very smooth service, would be happy to do business with them again. More

by Alvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Oct 04, 2024

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

September 14, 2024

Dealership Rating
Employee Rating

Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath , Jaime Andrzeicik, Javier Rivera

Sep 15, 2024

Acura of Berlin responded

Deb, Thanks for sharing your thoughts about your experience with Acura of Berlin. Jonathan, Keith, and Matthew appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

September 12, 2024

Dealership Rating
Employee Rating

The service department and Keith Davis are always extremely professional. I would highly recommend both Keith and the service team. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Sep 13, 2024

Acura of Berlin responded

Thanks, Bob, for sharing your thoughts about your experience with Keith and our team here at Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

September 07, 2024

Dealership Rating
Employee Rating

Jonathan was really the star of the show here. He made sure he took care of the things I needed handled right way and was able to answer any questions I might have. More

by tamila392
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath , Felix Olvera Jr.

Sep 09, 2024

Acura of Berlin responded

We are very happy to hear that Jonathan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

September 03, 2024

Dealership Rating
Employee Rating

Keith handled the service in a prompt, professional manner. Always a pleasure to work with Keith. More

by Stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Sep 03, 2024

Acura of Berlin responded

Hi Stanley: Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

August 21, 2024

Dealership Rating
Employee Rating

Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience More

by JOSEGUZMAN1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Diaz, Keith Davis, Brandon Hines, Jonathan Roath , Jaime Andrzeicik, Ray Lattman, Felix Olvera Jr., Tom Suchojad, Lucius Ulett

Aug 22, 2024

Acura of Berlin responded

Jose, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

August 21, 2024

Dealership Rating
Employee Rating

I have found the the purchase and servicing of my 2029 Acura MDX to be excellent! The service is efficient and staff polite. In one repair case a serviceman worked long and hard to finish a repair (ca More

by MAKREH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis , It is hard to remember names as I am there infrequently. . I have not encountered anyone who was not efficient and polite.

Aug 21, 2024

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

August 21, 2024

Dealership Rating
Employee Rating

Great Customer Service, Matt Cashier is polite and patient, the service waiting room and bathrooms are clean, with bottled water in the fridge, enough Keurig coffee and tea. More

by Service101
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath , Jaime Andrzeicik, Ray Lattman, Felix Olvera Jr., Matt - Cashier is courteous and polite

Aug 21, 2024

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

August 20, 2024

Dealership Rating
Employee Rating

I've been a client since 2007. Everyone treats me like I'm the only customer you have. The five stars I indicated below were for your Service Department staff members with whom I'v More

by ALAN.DIPRATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath , Jaime Andrzeicik

Aug 20, 2024

Acura of Berlin responded

Alan, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

...
5
...

Dealership Inventory (147 Vehicles)

used 2023 Honda Ridgeline car, priced at $31,779
2023 Honda Ridgeline
used
Black exterior
Automatic
All-wheel Drive
used 2026 Acura RDX car, priced at $45,788
2026 Acura RDX
used
White exterior
Automatic
All-wheel Drive
new 2026 Acura MDX car, priced at $61,649
2026 Acura MDX
new
Canyon exterior
Automatic
All-wheel Drive
new 2026 Acura MDX car, priced at $62,249
2026 Acura MDX
new
Platinum White Pearl exterior
Automatic
All-wheel Drive
used 2026 Acura RDX car, priced at $51,797
2026 Acura RDX
used
Gray exterior
Automatic
All-wheel Drive
new 2026 Acura ADX car, priced at $43,049
2026 Acura ADX
new
Urban Gray Pearl exterior
CVT
All-wheel Drive