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Matthew Roy
Matthew Roy at Acura of Berlin

Matthew Roy | Page 4

Cashier/Appointment Coordinator

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
71 Reviews
4.8

71 Reviews

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71 Reviews of Matthew Roy

December 31, 2024

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Employee Rating

Was told one thing and my husband was told another. Wish everyone was on the same page. At the end everything worked out More

by Crystalortiz430
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Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath

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Jan 02, 2025

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

December 28, 2024

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Hydrated for my car while it was being serviced and the estimated time was spot on! More

by 3HH9VWWM60
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

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Dec 29, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

December 07, 2024

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Brian was very helpful , but my car still isn’t fix. I came for you guys to find out what is going on and I didn’t get an answer. Also after leaving my car got worse . More

by Ice
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Recommend Dealer
No

Other Employees Tagged: Brian Roush

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Jan 02, 2025

Acura of Berlin responded

Hi Ice, Thank you for your feedback and for mentioning Brian’s helpfulness during your visit. I understand how frustrating it can be when your car isn’t running as expected. After diagnosing the issue, we provided recommendations for the necessary repairs. However, since there wasn’t an agreement to move forward with those repairs, the underlying issue wasn’t addressed, which is likely why the vehicle's performance has not improved. We’d be happy to revisit this with you and discuss the next steps to get your vehicle running properly. Please feel free to reach out if you’d like to schedule a follow-up appointment or have any questions about the recommendations. Best regards, Eric Diaz General Manager

November 28, 2024

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Excellent customer service. The staff are professionals and reliable. It is easy to get an appointment to service your vehicle. I have recommended this dealership to my son and More

by CAM
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Dec 01, 2024

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

November 11, 2024

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Excellent people kept me informed of the progress with my car and did a very nice job. More

by ADMCALLISTER
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Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath

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Nov 12, 2024

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

October 31, 2024

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Keith is always friendly and professional. My only surprise was that the car hadn't been put through the car wash even though it was sitting there for 4 days, plus my battery that they had re More

by MIKENDINA
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Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

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Nov 03, 2024

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

October 18, 2024

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Keith is always pleasant. It's always a pleasure coming in to service my car. Mathew is always gracious too. More

by AAYUB578
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Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

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Oct 19, 2024

Acura of Berlin responded

We are very happy to hear that Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

October 11, 2024

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First visit was for an oil change. Great team and they put the oil in the right place. That's a win. More

by No screen name
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

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Oct 12, 2024

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

October 04, 2024

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Both Jonathan and Matthew were very responsive and helpful in tending to my needs after my purchase of a pre owned car. More

by MARIASS
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Oct 04, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with Jonathan and Matthew. We're glad to hear they delivered such a great experience! Eric Diaz General Manager 860-829-3787

October 04, 2024

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The dealership did a great job servicing my car. The waiting area is clean and there’s coffee and water for the customers. More

by Bob
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

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Oct 04, 2024

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

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