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Matthew Roy
Matthew Roy at Acura of Berlin

Matthew Roy | Page 6

Cashier/Appointment Coordinator

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
71 Reviews
4.8

71 Reviews

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71 Reviews of Matthew Roy

August 20, 2024

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Employee Rating

Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating . More

by MJP5762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath , Jaime Andrzeicik, Steve Hooker, Ray Lattman, Felix Olvera Jr., Christian Rich, Javier Rivera, Deven Selander, Jonathan in service is excellent … he remembers me and my car and is great !

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Aug 20, 2024

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

August 14, 2024

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Employee Rating

A dealership that’s close to home and who is also very helpful with their service More

by Joshuar2315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Aug 15, 2024

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

August 09, 2024

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Employee Rating

No loaners or shuttle service available for service customers Very combative approach If we knew what is wrong with the car why would we bring to the service center More

by FRANCISDMELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Aug 11, 2024

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

August 07, 2024

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Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department. More

by j.nedeau1775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath , Ray Lattman

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Aug 07, 2024

Acura of Berlin responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Eric Diaz General Manager 860-829-3787

July 24, 2024

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Service Great. Service was prompt and they explained clearly what needed to be done. Very courteous. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Jul 24, 2024

Acura of Berlin responded

Laura, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

June 20, 2024

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My service was efficient. I was informed of work that was needed before it was performed. More

by Raypalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Jun 21, 2024

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

June 14, 2024

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Employee Rating

Helpful dealership that does everything they can to make sure you are satisfied with their service More

by Joshuar2315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath , Gina Battistini

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Jun 16, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

June 05, 2024

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Employee Rating

I was in for B17 maintenance for my 2019 Acura RDX. Jaime took the time to explain the services that were scheduled to be done, as well as, look at the records to see if I was or was not due for anyth More

by LINDASERRAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

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Jun 06, 2024

Acura of Berlin responded

Thank you, Linda, for your business and this review. We're happy to hear that Jaime and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Eric Diaz General Manager 860-829-3787

June 01, 2024

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Employee Rating

They provided excellent service and were so kind to me, They also went out their way and straightened my steering wheel when they didn’t have too More

by Mohamed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

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Jun 02, 2024

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

May 17, 2024

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Employee Rating

Jaime explained the services that were due, kept me up to date with how long it would take, and made sure to make me aware of upcoming services that were coming due so I could plane for them. More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

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May 19, 2024

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Luke and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

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