

Matthew Melino
Service Advisor
Vision Hyundai Henrietta Rochester
2525 West Henrietta Rd
Rochester, NY 14623
Dealership Experience
5 yrs, 10 mos
Languages Spoken
English
205 Reviews
Write a Review205 Reviews of Matthew Melino
June 08, 2025
The customer service there was dismissive and not very attentive at all. There was not explanation of the multi-point inspection and how it’s different than the service I requested attentive at all. There was not explanation of the multi-point inspection and how it’s different than the service I requested More
Other Employees Tagged: Matt Chevier, Alexandra S.
June 06, 2025
Very hard to get a hold of when checking on the status of my car. When I leave a message it takes day before anyone calls back. Had to get a hold of upper management to get anywhere. Not happy with Vision H my car. When I leave a message it takes day before anyone calls back. Had to get a hold of upper management to get anywhere. Not happy with Vision Hyundai at all. Sales or services. More
Other Employees Tagged: Joe Foster, Greg Melino, Matt Chevier
May 30, 2025
Overall, everything was great. Only issue I had is they must have turned my headlights on for some reason and then turned them off however, I keep it set to auto so when I went out Only issue I had is they must have turned my headlights on for some reason and then turned them off however, I keep it set to auto so when I went out that night I almost had a quick accident because I didn't realize right away they were not on. My suggestion is to set the headlights back to whatever setting they were in when they did there work More
Other Employees Tagged: Joe Foster, Greg Melino, Mike J., Angela R., Matt Chevier, Alexandra S., Quoc H., Yadiel Martinez
May 29, 2025
This dealership is friendly. No pushing, just finding what you want. They took the time to make sure I was comfortable with the technology and there is a lot. No pushing, just finding what you want. They took the time to make sure I was comfortable with the technology and there is a lot. More
Other Employees Tagged: Greg Melino , Victoria, sales
May 29, 2025
Very helpful and polite offered me coffee while I waited and explained my bill and asked if I had any questions and explained my bill and asked if I had any questions More
Other Employees Tagged: Joe Foster, Mike J., Matt Chevier, Alexandra S., Quoc H.
May 25, 2025
The staff very helpful and very pleasant. This is the second vehicle I have bought from them and would recommend them to anyone. This is the second vehicle I have bought from them and would recommend them to anyone. More
Other Employees Tagged: Matt Chevier, Alexandra S.
May 20, 2025
First, my service advisor Matt Melino was great about keeping in communication with me during the 2+ weeks my car was there while they tried to find what was causing the problem. And I sure appreciated keeping in communication with me during the 2+ weeks my car was there while they tried to find what was causing the problem. And I sure appreciated the loaner vehicle during that time! I wish the service techs had done a better job of cleaning up after themselves. However, once that oversight was brought up the Vision president called me himself! They picked the car back up and did a beautiful detailing job and it looks like a brand new car. It seems that Vision really cares about their customers' happiness. More
Other Employees Tagged: Greg Melino
May 19, 2025
Very fast reliable great customer service took care of all my needs. Great at following up. all my needs. Great at following up. More
Other Employees Tagged: Joe Foster, Greg Melino, Mike J., Angela R., Matt Chevier, Quoc H., Eric Finnefrock, John Nagle, Yadiel Martinez
May 14, 2025
Matthew scheduled me for an oil change in 3 Months that I didn’t request They repaired the back up camera recall but the technician clearly didn’t check the camera when he was done because it was blurry. didn’t request They repaired the back up camera recall but the technician clearly didn’t check the camera when he was done because it was blurry. I figured out that he left the protective plastic on the lens so I fixed it myself. More

