Matthew Melino
Matthew Melino at Vision Hyundai Henrietta Rochester

Matthew Melino

Service Advisor

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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4.6
216 Reviews

Dealership Experience

5 yrs, 11 mos

Languages Spoken

English English

4.6

216 Reviews

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216 Reviews of Matthew Melino

July 30, 2025

Dealership Rating
Employee Rating

I look forward to when construction is complete. Other than that, it was a nice place. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Alexandra S.

Jul 30, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 30, 2025

Dealership Rating
Employee Rating

I'm a Hyundai customer for the rest of my life because of them. I felt love and respect from them. Pure undeserved kindness ✨️ ❤️ More

by ROBERT.CUMMINGS1982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 30, 2025

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 25, 2025

Dealership Rating
Employee Rating

Dealer has little to no communication skills. Dropped car off had to chase down service rep . Car was promised possibly Saturday. Again no one called had to chase down the dealer. Could have ment More

by Rufflemj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 29, 2025

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 10, 2025

Dealership Rating
Employee Rating

Keeps you informed and they are honest Friendly always have coffee and other snacks Prompt More

by ROSALIND.BELL
Recommend Dealer
Yes

Other Employees Tagged: Matthew Melino

Jul 16, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 10, 2025

Dealership Rating
Employee Rating

Good service notified with video and estimate. Warranty service and added free inspection. Prices were high for brake service and new filters. But that's the price to keep your new car like new. More

by rruta1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Alexandra S.

Jul 16, 2025

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

July 09, 2025

Dealership Rating
Employee Rating

Always great service and fair. Matt has been very knowledgeable on all of my repairs. I would recommend him to any of my people that needed service on their Hyundai. More

by MFREY002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Alexandra S.

Jul 16, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 03, 2025

Dealership Rating
Employee Rating

Prompt and thorough response when I initially called. The detailed explanation of the problems was comprehensive and helpful. Everyone was courteous and helpful. The repairs were costly, although thos More

by LEE.TWYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure if the repair person’s name but he did a thorough job videoing and explaining the problems.

Jul 16, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 01, 2025

Dealership Rating
Employee Rating

Mathew is what makes the dealership so great! His attention to detail and genuine care for Hyundai customers is outstanding. He remembers who I am which amazes me as I’m not there that often and More

by CRESOV
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 30, 2025

Dealership Rating
Employee Rating

They are honest, extremely helpful, thorough, easy to make appointments, keep you informed, and are respectful More

by jlpkelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 27, 2025

Dealership Rating
Employee Rating

Came in 45 min early to my appointment for oil change and tire rotation and waited 2 hours and 20 min for my vehicle to be done. More

by seanry1524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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