Matthew Melino
Matthew Melino at Vision Hyundai Henrietta Rochester

Matthew Melino

Service Advisor

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

Contact Me
4.6
205 Reviews

Dealership Experience

5 yrs, 10 mos

Languages Spoken

English English

4.6

205 Reviews

Write a Review

205 Reviews of Matthew Melino

June 08, 2025

Dealership Rating
Employee Rating

The customer service there was dismissive and not very attentive at all. There was not explanation of the multi-point inspection and how it’s different than the service I requested More

by Fabbro07-4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Chevier, Alexandra S.

Jun 11, 2025

Vision Hyundai Henrietta Rochester responded

"Fabbro07-4" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 06, 2025

Dealership Rating
Employee Rating

Very hard to get a hold of when checking on the status of my car. When I leave a message it takes day before anyone calls back. Had to get a hold of upper management to get anywhere. Not happy with Vision H More

by kkenh300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 11, 2025

Vision Hyundai Henrietta Rochester responded

"Kkenh300" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 30, 2025

Dealership Rating
Employee Rating

Overall, everything was great. Only issue I had is they must have turned my headlights on for some reason and then turned them off however, I keep it set to auto so when I went out More

by CLIEBER1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to provide us with this feedback.

May 29, 2025

Dealership Rating
Employee Rating

This dealership is friendly. No pushing, just finding what you want. They took the time to make sure I was comfortable with the technology and there is a lot. More

by HOWE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Melino , Victoria, sales

Jun 11, 2025

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 29, 2025

Dealership Rating
Employee Rating

Very helpful and polite offered me coffee while I waited and explained my bill and asked if I had any questions More

by FROG29490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 25, 2025

Dealership Rating
Employee Rating

The staff very helpful and very pleasant. This is the second vehicle I have bought from them and would recommend them to anyone. More

by Tyrasmamma020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Alexandra S.

May 24, 2025

Dealership Rating
Employee Rating

Very busy but pleasant place. I enjoyed the warmth of the employees and I will be back!! More

by Country Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 20, 2025

Dealership Rating
Employee Rating

First, my service advisor Matt Melino was great about keeping in communication with me during the 2+ weeks my car was there while they tried to find what was causing the problem. And I sure appreciated More

by Vika
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Melino

May 22, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Victoria. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 19, 2025

Dealership Rating
Employee Rating

Very fast reliable great customer service took care of all my needs. Great at following up. More

by Junenjess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2025

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 14, 2025

Dealership Rating
Employee Rating

Matthew scheduled me for an oil change in 3 Months that I didn’t request They repaired the back up camera recall but the technician clearly didn’t check the camera when he was done because it was blurry. More

by HAGERPARK
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 16, 2025

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

1
...

Dealership Inventory (311 Vehicles)

new 2025 Hyundai Sonata Hybrid car, priced at $31,405
2025 Hyundai Sonata Hybrid
new
Aero Silver exterior
Automatic
Front-wheel Drive
new 2024 Hyundai TUCSON Hybrid car, priced at $39,209
2024 Hyundai TUCSON Hybrid
new
Black Pearl exterior
Automatic
All-wheel Drive
new 2025 Hyundai Sonata Hybrid car, priced at $31,580
2025 Hyundai Sonata Hybrid
new
Aero Silver exterior
Automatic
Front-wheel Drive
used 2024 Hyundai Elantra car, priced at $19,820
2024 Hyundai Elantra
used
Serenity White exterior
Automatic
Front-wheel Drive
new 2024 Hyundai Sonata car, priced at $29,175
2024 Hyundai Sonata
new
Carbon Blue exterior
Automatic
Front-wheel Drive
used 2023 Hyundai Elantra car, priced at $19,590
2023 Hyundai Elantra
used
Ultimate Red exterior
Automatic
Front-wheel Drive