Matthew Melino | Page 34
Service Advisor
Vision Hyundai Henrietta Rochester
2525 West Henrietta Rd
Rochester, NY 14623
408 Reviews
Write a ReviewDealership Experience
7 yrs, 3 mos
Languages Spoken
English
408 Reviews of Matthew Melino
May 18, 2024
Each time during my last three visits I've had service done to my car including just getting an inspection. I haven't been notified either time when my car is finished, after waiting for a while I usually done to my car including just getting an inspection. I haven't been notified either time when my car is finished, after waiting for a while I usually take the initiative to ask if my car is finished and ironically right after asking that's when I'm informed that it's finished. I decided not to do a survey based off of a couple bad appointments but a third time is an issue. More
Other Employees Tagged: Tylor Barnhart, Matt Chevier
May 14, 2024
The service team is always polite and helpful. The only thing that would make it better is to improve communication and give the customer more frequent updates. Also, no human answers the phone…e The only thing that would make it better is to improve communication and give the customer more frequent updates. Also, no human answers the phone…ever! They always call back, but the system is not a good one. I also have no luck scheduling service online. I usually drive to the dealership to talk to a human. More
Other Employees Tagged: Tylor Barnhart
April 30, 2024
Matt and the whole team at Vision Hyundai were very helpful. First they gave us a new engine at no charge because of the built-in hundred thousand mile warranty on it. That still didn’t fix the engine helpful. First they gave us a new engine at no charge because of the built-in hundred thousand mile warranty on it. That still didn’t fix the engine light on the dashboard so they went in a second time and replaced a second part of the engine and again at no cost. Also each time they gave us a loaner car so that we didn’t have to curtail our daily activities. I was very impressed with the updates they gave us. Thanks to all. Lynda and John. More
Other Employees Tagged: Mike J. , Matt Chevier
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